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Homeprotect Reviews

4.4 Rating 2,629 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,629 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Great price for insurance for protecting our home at the touch of a few buttons,excellent service”
Helpful Report
Posted 9 months ago
You've got that right! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 9 months ago
Sarah N
Unverified Reviewer
“My house is non traditional so not many insurers will even consider it. It was an easy process - straight forward questions and came away with a price about £100 less than my previous company. I made a call as I was unsure about something and was answered quickly - friendly, helpful advice.”
Helpful Report
Posted 9 months ago
We strive to offer cover that others can't, so it's great to see we could help you Sarah! Thank you, Angela at The Homeprotect Team.
Posted 9 months ago
Catherine M
Unverified Reviewer
“Factors that helped me choose Home protect were: ease if navigating site and when I needed help with a section the customer service assistant talked me through the process. Homeprotect cover everything I needed to insure.”
Helpful Report
Posted 9 months ago
You won't be disappointed Catherine! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 9 months ago
JEAN L
Unverified Reviewer
“Renewed as the price quoted was less than new insurance on comparison sites. Very useful in the cost of living situation.”
Helpful Report
Posted 9 months ago
We like to stay loyal Jean! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 9 months ago
Lee H
Verified Reviewer
“I have recently taken a policy out with Home Protect and the process was effortless and easy. Recommended.”
Helpful Report
Posted 9 months ago
We aim to please Lee! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 9 months ago
Anonymous
Unverified Reviewer
“I paid my full annual insurance of £1300 on the 28th June, 2023. When my documents didn't come through a week later I contacted them and they said that they had no record of my payment but that there finance department would be in touch. After a further week there was no correspondence and my home was not insured. I phoned them again. They said I had two option. First to repay the £1300 or secondly they would send an email to finance and hope they picked it up soon. I put a complaint forward which was upheld and the case was closed. They said that they would honour any claim I made but still no documents sent to me. The following day I got an email saying that I wasn't insured because they hadn't had any payment. I'm back on the phone now and they are saying they have received my payment and I will be insured, but they cannot send me my documents for 30 days. I have demanded to speak to a manager. Its not good enough!”
Helpful Report
Posted 9 months ago
Sorry to hear this. I can see it is sitting with our complaints team and someone will be in contact with you shortly. Thanks Angela at The Homeprotect Team.
Posted 9 months ago
C R
Unverified Reviewer
“I am still waiting for policy documentation”
Helpful Report
Posted 9 months ago
Sorry to hear this. I have now sent them over via email and Post. Thanks Angela at The Homeprotect Team.
Posted 9 months ago
Melanie
Unverified Reviewer
“I was renew my policy and the young girl that I spoke to was very helpful obviously we ran out of time and she couldn't get through to confirm and complete it all. She said soneone would be in touch and got an email, so I phone back again to get it sorted out again, I got gentleman which we sorted it out and it went through,then when I got the email to confirm everything, my husband noticed something did look right so I rang back and I spoke to the young girl again and she confirmed and the policy was right and made me so at ease that everything was right and not to worry so i felt so much better with her confirmation. So very pleased with the out come.”
Helpful Report
Posted 10 months ago
Great to see you had the pleasure of speaking with Kerry. We like to take the stress of insurance away from you. Thanks Melanie for your great feedback. Angela at The Homeprotect Team.
Posted 10 months ago
Steve T
Verified Reviewer
“I am writing to warn other potential customers about my experience with Homeprotect. I recently sold my house and emailed to cancel my home insurance. I was told there would be charges for cancelling, which I accepted. However, two days later I received a letter threatening a default notice against my credit rating. I find this behavior to be completely unacceptable. If a company is going to charge me for cancelling my insurance, they should at least send me a settlement amount instead of threatening me. I have contacted Homeprotect to dispute the charges, but I have not yet received a response. If I do not receive a satisfactory response within 14 days, I will be forced to take this matter to the Financial Conduct Authority (FCA). I urge other potential customers to avoid Homeprotect. They are a company that does not care about their customers and is willing to use threats to get what they want. I hope this helps!”
Helpful Report
Posted 10 months ago
Sorry to read of your disappointment Steve. I can see you have spoken to agent today who has explained the situation. If you need any further assistance please do not hesitate to contact us at resolve@homeprotect.co.uk. Thanks Angela at The Homeprotect Team.
Posted 10 months ago
Anonymous
Unverified Reviewer
“A policy was activated without my consent. This is not the kind of practise i would take politely.”
Helpful Report
Posted 10 months ago
Sorry to read of your disappointment. We do send your renewal documents 30 days prior, which state that your policy will automatically renew. I can see from the notes that you have spoken to someone and are happy to keep your policy running. If this isn't the case, please send your concerns to resolve@homeprotect.co.uk and I will arrange for an agent to contact you. Thanks Angela at The Homeprotect Team.
Posted 10 months ago
Anonymous
Unverified Reviewer
“Upon making a claim, their loss adjusters are part of AXA. They call you to change your policy without giving you a right to answer so they don’t have to pay for the claim. Worst insurance ever”
Helpful Report
Posted 10 months ago
Sorry to read of your disappointment, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk so we can investigate this. Thanks Angela at The Homeprotect Team.
Posted 10 months ago
Anonymous
Unverified Reviewer
“Was able to discuss renovation in depth over the phone and ot affected the premium less than expected.”
Helpful Report
Posted 10 months ago
We like to make sure you are covered correctly! Thank you for your great feedback. Angela at The Homeprotect Team.
Posted 10 months ago
Anonymous
Unverified Reviewer
“Very personable and helpful call handler, who helped me resolve my query very promptly”
Helpful Report
Posted 10 months ago
We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.
Posted 10 months ago
Anonymous
Unverified Reviewer
“Gave great quote price”
Helpful Report
Posted 10 months ago
We strive to offer the best prices around! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 10 months ago
Paul
Unverified Reviewer
“Easy process, very easy to purchase and provides just the right cover!”
Helpful Report
Posted 10 months ago
That's our aim Paul! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 10 months ago
Reim M
Unverified Reviewer
“Buying policy from home protect online was the worse nightmare I bought home insurance policy C09/0777949 on March and I cancel it few days after and send email to cancel it and cancel the direct debit they waited two months to cancel the policy and maximise admin fee so policy of 177 pound I cancel end paying 183.26 in cancelation and admin fees if that not fraud what it’s . I have never come across company who are so fraud like home protect find different way to Maximise fees and charges so you end losing leaving them”
Helpful Report
Posted 11 months ago
Sorry to read of your disappointment Reim. I have requested for someone in the complaints team to contact you and discuss this further. Thanks Angela at The Homeprotect Team.
Posted 10 months ago
Jean M
Verified Reviewer
“Still waiting on my premium refund. Two phone calls . Promised within 24 hours . Still waiting. This is theft and will be taken further”
Helpful Report
Posted 11 months ago
Hi Jean, Thank you for your feedback. The refund was processed on 18th May and will take 3 to 5 business days to reach your account. Thanks Angela at The Homeprotect Team.
Posted 11 months ago
JD
Unverified Reviewer
“My experience with my renewal was very positive, it was cheaper than last year and very easy to renew.”
Helpful Report
Posted 11 months ago
If you're happy JD then so are we! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 11 months ago
Anonymous
Verified Reviewer
“Had to eventually pass complaint onto financial Ombudsman as final letter from customer services upheld my complaint the accounts team never refunded premiums .Dreadful company to deal with”
Helpful Report
Posted 11 months ago
Sorry to hear of your disappointment. We always try to resolve your complaints to a satisfactory outcome. As this is now with the Financial Ombudsman Service I am not able to comment further. Thanks Angela at The Homeprotect Team.
Posted 11 months ago
David K
Verified Reviewer
“Not a good experience. I took out buildings cover on unoccupied home while awaiting sale. I thought £18/month was good. However, on sale of house and cancelling the policy as it was no longer needed they charged me £123.76 which apparently is a £50 admin fee (for what?) and the rest as 'the shortfall of any premium up to the date of cancellation' whatever that means. No other breakdown of the charges were given. They have lost out on insurance on my new property. I would give zero stars if I could.”
Helpful Report
Posted 11 months ago
Sorry to read of your disappointment David, that is never our intention. We do try to be as transparent as we can when outlining our fees in your documents. I have requested for a breakdown of the cancellation fees o be sent to you. Thanks Angela at The Homeprotect Team.
Posted 11 months ago
Homeprotect is rated 4.4 based on 2,629 reviews
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