Homeprotect Reviews

4.4 Rating 2,629 Reviews
88 %
of reviewers recommend Homeprotect
4.4
Based on 2,629 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Easy to buy a new policy on line but would have been even easier just to let the auto-renewal go through. But it was more expensive - loyalty isn’t encouraged. Saved money by cancelling my policy with them and buying a new one on line from the same company with all the same criteria. More work for them to create a new policy and more work for me to fill the forms in again.
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Posted 2 years ago
Thank you for your feedback it has been passed on to the relevant team for improvements. Angela at The HomeProtect Team.
Posted 2 years ago
Although we have not made any claims it seems straight forward enough. We were happy with the policy literature we received.
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Posted 2 years ago
Fingers crossed you never have to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Very helpful. Just make sure things are listed as a specific item and you keep all your receipts otherwise you can not claim!
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Posted 2 years ago
Thank you for your feedback! Have a great day. Angela at The HomeProtect Team.
Posted 2 years ago
Very friendly over the phone but couldn’t accurately capture some property characteristics. Was proactive to call back on the same day once clarified.
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Posted 2 years ago
We like to make sure you are covered correctly. Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Good product at a reasonable price. Provides the insurance I require.
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Posted 2 years ago
That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
You can tell more about a company when things go awry than when all goes to plan. HomeProtect’s customer service dealt efficiently and politely with my concerns and so redeemed my full faith in their business. The policy I have with them is highly price competitive and their approach markedly more flexible than their competitirs. Once again I was happy to renew with them.
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Posted 2 years ago
We're thrilled we could help you Ian! Thank you for your great feedback. Angela at The HomeProtect Team.
Posted 2 years ago
My policy renewal went really well. One improvement would have been an email acknowledging completion of the process, online works well so happy overall
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Posted 2 years ago
Thank you for your feedback we have taken this on board. If you're happy we're happy! Angela at The HomeProtect Team.
Posted 2 years ago
Helpful quick service, would use again and recommend to others. Thank you
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Posted 2 years ago
Great to hear! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Home protect is easy and hassle free. Great service when called upon. Have given many friends the details for then to use you also.
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Posted 2 years ago
That's what we like to hear Darren! We aim to please! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Easy to take out, no phone calls etc.
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Posted 2 years ago
Great to hear Les! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Easy process to renew
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Posted 2 years ago
We like to make your journey easy Graham! Thank you for your feedback. Angela a The HomeProtect Team.
Posted 2 years ago
The renewal premium for my home insurance only increased slightly from the previous year which made me decide to remain with Home Protect. The online renewal process was very straightforward. Value for money.
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Posted 2 years ago
We always try to offer the best prices we can each year! Thank you for your great feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Was an automatic renew didn't require me to doing anything which is always a bonus not to have to deal with long winded call centers only downside is the price went up
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Posted 2 years ago
We like to make life easier for you! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Quite easy to take out a policy and also suited to my needs with working at sea where other companies would not insure my property.
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Posted 2 years ago
Great to see we could offer you the cover that you needed! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Provided options which others did not.
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Posted 2 years ago
We strive to offer cover that others can't so it's great to see we could do that for you! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Quick and easy to use and good value. The renewal price was reasonable.
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Posted 2 years ago
We like to make your journey easy! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
We have used home protect for a few years now . Seem very good and easy to renew . Can't really say better than that can you
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Posted 2 years ago
We aim to please! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Service explanations were clear, price was competitive but just wanted the home emergency cover not to be diluted over time which it was.
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Posted 2 years ago
Thank you for your feedback I have fed this back to the relevant team. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Straightforward pain free renewal. Recommended.
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Posted 2 years ago
We like to make your journey hassle-free! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
A good insurance provider who provide cover for people which other insurance companies wouldn't allow. Everything was done online which made my life alot easier. The price is competitive considering my personal circumstances, although the excess is very high.
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Posted 2 years ago
We like to make your journey easy and worry free Neil! Thank you for your feedback. Angela at The HomeProtect Team.
Posted 2 years ago
Homeprotect is rated 4.4 based on 2,629 reviews