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Homeprotect Reviews

4.4 Rating 2,628 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,628 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Carol
Unverified Reviewer
“After suffering a subsidence claim my previous insurance company turned me down at renewal but Homeprotect were extremely helpful to me.”
Helpful Report
Posted 5 months ago
We strive to offer cover that others can't Carol! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 5 months ago
Anonymous
Verified Reviewer
“I have been with Homeprotect for 4 years now simply because they did'nt 'jack up the price' in the way other companies did if you stayed with them. Luckily I have never made a claim but I have confidence in the company as being fair and decent.”
Helpful Report
Posted 5 months ago
We like to stay loyal to our customers! Thank you for your great feedback. Angela at The Homeprotect Team.
Posted 5 months ago
Anonymous
Unverified Reviewer
“I was given adequate notice to change anything before continuing with Homeprotect. Paperwork is easily understandable and the price of renewal was fair.”
Helpful Report
Posted 5 months ago
Great to see you had a 5 star experience! Thank you, Angela at The Homeprotect Team.
Posted 5 months ago
Anonymous
Verified Reviewer
“Excellent , easy to deal with and a good price”
Helpful Report
Posted 6 months ago
Excellent to hear you had a 5 star experience with us. Thank you, Angela at The Homeprotect Team.
Posted 6 months ago
Paul
Verified Reviewer
“I found the process easy to complete , the website loaded quickly and was no problem to navigate . The overall price was competitive too .”
Helpful Report
Posted 6 months ago
We aim to please Paul! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 6 months ago
Stephen R
Unverified Reviewer
“Good deal Efficient and no messing about”
Helpful Report
Posted 6 months ago
Good to hear Stephen! Thank you, Angela at The Homeprotect Team.
Posted 6 months ago
Graham
Unverified Reviewer
“As well as offering a very competitive price when it came time to renew my home insurance, Home Protect proved to be easy and efficient to deal with. Highly recommended.”
Helpful Report
Posted 6 months ago
We like to stay loyal Graham! Thank you for your great feedback. Angela at The Homeprotect Team.
Posted 6 months ago
Andy
Verified Reviewer
“Made starting my policy effortless.”
Helpful Report
Posted 6 months ago
We like to make insurance easy for you Andy! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 6 months ago
Andy
Verified Reviewer
“I phoned after a quote from a comparison website. The Homeprotect staff member was friendly and efficient from the outset, able to answer all my questions about insuring a new house we have just bought. You could tell from his voice that he was smiling throughout, which lightened the hassle of taking out a policy. Thanks.”
Helpful Report
Posted 7 months ago
Thank you for your amazing feedback Andy! We are always happy to help. Angela at The Homeprotect Team.
Posted 7 months ago
Cate M
Unverified Reviewer
“Relieved to find a 'real' person to talk to about an insurance policy rather than computer driven site. Well pleased with the service given so far. Thank you.”
Helpful Report
Posted 7 months ago
If you're happy Cate then so are we! Thank you for your fantastic feedback. Angela at The Homeprotect Team.
Posted 7 months ago
Tim B
Verified Reviewer
“Have renewed for a number of years now with HomeProtect and never made a claim. So I would expect some loyalty pricing or discounts, yet every year the price increases. I have no complaints with them, as not had to ever test their customer service yet, but would hope they look after their loyal customers better. Hopefully in the future this will happen and I wont have to move elsewhere.”
Helpful Report
Posted 7 months ago
Thank you for your feedback Tim. We do try to offer the best prices we have available to us. If you would like to discuss your cover, please send your request to resolve@homeprotect.co.uk and I will arrange for an agent to contact you. Thanks Angela at The Homeprotect Team.
Posted 7 months ago
Anonymous
Unverified Reviewer
“Can't comment on the claims side or having to contact company as I have not needed to. The only complaint I have is the automatic renewal payment being taken a week before due as there is no reason for it not to be taken on the due date. Apart from that easy to set up online”
Helpful Report
Posted 7 months ago
Thank you for your feedback. We do state on your documents that the payment will be attempted 7 days prior, to prevent any gap in cover should the payment fail. You do have the option to stop your policy from automatically renewing. If this is the case please send your request to resolve@homeprotect.co.uk and we can arrange for this to be stopped in future. Thanks Angela at The Homeprotect Team.
Posted 7 months ago
Anonymous
Unverified Reviewer
“Very easy to negotiate the Web site. Also great value. Perfect t for my needs”
Helpful Report
Posted 7 months ago
We like to make your experience hassle free! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 7 months ago
Anonymous
Verified Reviewer
“Quick response. Easily understood details and Im happy with the product.”
Helpful Report
Posted 8 months ago
Great to hear! Thank you for your feedback. Angela at The Homeprotect Team.
Posted 8 months ago
James
Unverified Reviewer
“paperwork was a bit daunting to understand but my queries were discussed in person and put my mind at ease. This was a renewal and I am happy to stay with homeprotect.”
Helpful Report
Posted 8 months ago
We are always happy to help James! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 8 months ago
Anonymous
Unverified Reviewer
“We had to claim in December, no one came out to sort out the plumbing issue, correspondence is poor and cannot get through on the phone, e mails not answered for days. Claim still not sorted even though we have been given a settlement figure and a deadline to reply or the claim will be dismissed. Have now put contractors on hold to do the repair work caused by water damage.”
Helpful Report
Posted 8 months ago
Sorry to hear this. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.
Posted 8 months ago
Anonymous
Verified Reviewer
“Loss adjuster made a payment request 4th July and nearly five weeks later and they haven’t paid. They don’t answer emails. Can’t get through on the phone. Spend over an hour at a time on hold. The loss adjuster can’t get through either. Don’t know how to get a response out of them.”
Helpful Report
Posted 8 months ago
Sorry to hear this. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.
Posted 8 months ago
Joanna
Verified Reviewer
“I'm really happy about how simple it was to get this policy for my grade II listed house. After much messing around with other insurers, I was able to get this without any fuss or hassle. Highly recommended.”
Helpful Report
Posted 8 months ago
We strive to offer cover that others can't, so it's great to see we could do that for you Joanna. Thanks for your great feedback. Angela at The Homeprotect Team.
Posted 8 months ago
Sandy
Unverified Reviewer
“Really easy provess”
Helpful Report
Posted 8 months ago
That's our aim Sandy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 8 months ago
Anonymous
Unverified Reviewer
“Great price for insurance for protecting our home at the touch of a few buttons,excellent service”
Helpful Report
Posted 8 months ago
You've got that right! Thank you for your 5 star feedback. Angela at The Homeprotect Team.
Posted 8 months ago
Homeprotect is rated 4.4 based on 2,628 reviews
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