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Halifax Insurance Reviews

2.7 Rating 437 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

2.7

Based on 437 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling. Took out an insurance with them to start in two weeks. Declared previous accidents but got the exact date wrong. They put the price up by nearly £100. I rang they were very unhelpful so I cancelled. And they charged twenty pounds cancellation fee. Wouldn't budge. Reading these reviews think I have had a lucky escape. WHAT A DISGRACE to the Halifax name beware”

Posted 1 year ago

“Very good. I used them last year and they were very good.”

Posted 1 year ago

“Stay away from Halifax home insurance we had roof damage caused by 3 storms in february 2022 we have made over 30 calls and 30 e-mails to person in charge of our claim and gets ignored or never received them even though they are logged on our phones and can be proved she is useless they are refusing to pay as it is ware & tare according to there contractor who never went on it only walked around the house with a camera on a pole and never went on the roof even though it s a flat roof on the extension. We were told to get 2 estimates we did this and both quotes were around £5500 and the guys found the problem straight away but still they say they are not paying got a copy of there contractors reports and they say the roof looks good but getting old the problem is not the roof but the side of the house where the storm hit it hard with winds over 60mph and has lifted the whole side which is allowing the rain water, snow and wind under the roof and inside the house we have to have the kitchen ceiling hall ceiling and bedroom ceiling replaced as well. The customer services are useless they hang up if they can't answer your questions and are not interested to cut a long story short we have had to go to the ombudsman as we are fed up of being lied too. Avoid and save your money”

Posted 2 years ago

“Halifax & Lloyds insurance is the worst insurance company ever they refuse to pay for anything”

Posted 2 years ago

“It was a good deal for car insurance.”

Posted 2 years ago

“I got a auto renewal I never wanted. These are designed to rip pensioners off. I had told them I didn’t want it yet it was activated. I refused to pay the charge and it went to a debt collector.”

Posted 2 years ago

“Efficient service at a good price, with staff that care about you”

Posted 2 years ago

“For the second time in six years we have had to make a claim for initially our drainage backed-up and the Halifax refused to pay-up saying it wasn't insured. Recently our roof was almost blown off during storm Arween and when we claimed we were told it was "wear and tear" when the the affected extension was less than six years old. They try and wriggle out of paying anything if they can find a get-out clause. What isthe point in paying £187 a year and not have peace of mind when needed that the insurers will pay out?”

Posted 2 years ago

“Telephoned them to advise of change of car. Didn't have to wait too long on the telephone before being put through to a customer service colleague who was very professional, courteous and answered all my queries.”

Posted 2 years ago

“Dax at Halifax home emergency lied to us and hung up twice because we wished to complain. This is the 5th call since the last 2 weeks but no one has even called us regarding the home emergency. Dax has been prejudicial to a disabled and vulnerable person who have no heating / hot water. He also refused to provide his full details.”

Posted 2 years ago

“Easy to use, great price, all documents coming through quickly. The last stage before purchasing very flimsy on the phone, had to finalise it on the computer, but quote for home insurance 60£less than nearest competitors.”

Posted 2 years ago

“Home emergency, three days later and still no engineer! No heating and no hot water and have a sick adult in the house. I now have sore throat and ear ache. It’s so cold!”

Posted 2 years ago

“Trying to organise floor fitting through they water damage yea is beyond frustrating- no clarity in process , and no escalation route. Poor service all round would not recommend”

Posted 2 years ago

“My dad has bought the home content from Halifax putting all his details etc. He forgot to check all the details when he received the documents, and when he tried to make a claim they turned around and said no. I asked if there is a system fault they insist there is nothing wrong with their system only fault was my dad! Will not buy them ever again. Bad business practices!!!”

Posted 2 years ago

“Charged me £25 just to change my car insurance policy from my married name to my maiden name. My home insurance provider were able to do the same thing without charging me a penny, as was my pet insurance provider. Will remember this when it comes to renewal”

Posted 2 years ago

“Cover excellent for price and saved £30 from previous insurance company. Customer service very polite and helpful”

Posted 2 years ago

“Efficient, competitive quote that could be adapted”

Posted 2 years ago

“Absolutely horrible travel insurance which made me collect more than 10 different papers from foreign doctors, then rejected my claim anyways. Website is horrible. Their customer service feels more like torture than customer service. Avoid at all costs.”

Posted 2 years ago

“Ceiling came down in bedroom die to a tile slipping and torrential rain soaked the plasterboard. Awful woman from Halifax home insurance said won't cover it as "we do not believe you had winds over 55mph or rain over 55mm that night therefore we will not pay out" when I pointed out the tile could have moved earlier in the month she said " that's classed as an ongoing problem then and we don't cover that". Absolute scam artists. Look at truspilot reviews, wish I had. These need investigating and I'm going to the ombudsman next”

Posted 2 years ago

“Just had my insurance for my car renewed automatically Yet was told Halifax just provides ask nasty Lee?? (another credit company) actually pays for it, This other credit company did a hard credit search and its on my file WHY never in my days has a company done a credit check for a poxy £400 When I spoke to nasty Lee he states I've told you twice arrogant not customer wants to listen to his verbal diarrhoea? I've been with insurance companies and never ever had a hard search credit car? I want answers and Lee to be sacked”

Posted 2 years ago

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Halifax Insurance is rated 2.7 based on 437 reviews