Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 1,634 Reviews

90 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 1,634 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 19th April 2024

Bryan Eastwood Bryan Eastwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still cannot find an operator to answer my question of whether I do not have to pay excess of £250 as I had paid additional for this? I would really appreciate clarification.”

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Posted 3 years ago

“Still waiting for car insurance documents with my new address on them after renewing on 10th Jan”

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Posted 3 years ago

“I took the policy due to price. Cover appeared to be as expected. With added extras as required. The only draw back is the constant telephone calls of the repeated nature and then calls from a digital platform with a voice mail when I first took the policy out. I rang to state this is becoming annoying and blocked their number as it didn’t stop. They said it was a error in their system. They wanted the PNCB proof literally ASAP. You don’t get this information as soon as you end one policy for another and it felt pressured to get the letter/proof from the past insurers for protected no claims. On the plus side I like the digital platform and uploading documents so you don’t have to talk to people etc. So let’s see how it pans out...”

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Posted 3 years ago

“Great premium price at renewal but sloppy service. Policy documents not sent out & having rung up & complained 2 weeks later, documents emailed but promised hard copy still not arrived a further week later.”

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Posted 3 years ago

“I have only just taken out cover with you so it is far too soon for me to form any opinion. The lady I spoke with was excellent with a good sense of humor but to have to answer the same questions twice over spoilt the experience.”

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Posted 3 years ago

“I have emailed Grove & Dean twice and all I get back is an email saying we will contact you within the next 24 hours etc 2 weeks later I am still waiting a response to my request.😡😡😡”

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Posted 3 years ago

“Was good enough process to renew.. however.. would have nice to be contacted at least one month before so I had time to look around.. also I still have not received my car insurance certificate despite emailing you”

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Posted 3 years ago

“How can I judge the business?. The policy price is good but the only true way I have to present a review is if, god forbid I have to make a claim. This would depend upon how my claim was handled. This is an irrelevant question.”

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Posted 3 years ago

“All things considered these guys were ok. Never had to claim so can't comment on that but in the end just not competitive pricing”

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Posted 3 years ago

“Not really happy u don’t offer third party insurance on other cars”

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Posted 4 years ago

Hi Tajinder Thank you for sharing your feedback. Our policies are subject to underwriting criteria however if you would like us to look into any concerns please don't hesitate to contact us. Kind regards Emma Grove & Dean

Posted 4 years ago

“Was put out that they insisted in phone call to check details when we had already been through details.”

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Posted 4 years ago

Hi Robert Thank you for sharing your feedback. We are sorry if you are unhappy with our validation procedure. All purchased policies are validated by our Sales Support team to ensure that full cover is in place should a claim occur. We are also provided preferential rates from our panel of insurers for validating all purchased policies which are then passed onto our policyholders within their premiums. I hope the above explains why we have this procedure in place but if you would like us to look into any concerns please don't hesitate to submit a feedback form, found in the Existing Customer menu on our website. Kind regards Emma Grove & Dean

Posted 4 years ago

“You have to give 2 photos of car in garage. Telephoned a couple of times and gave up after 15 mins and 20 mins to say I couldn’t for 2 weeks as working away. No answer. Emailed queries about policy with number attached and no reply. When i did get photos to them a reply came back. So don’t expect an answer to emails unless you have what they want on them. Or wait ages for them to answer on phone.”

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Posted 4 years ago

“Got a good deal and communication is fast. Unfortunately, customer service (via phone) was sometimes less helpful and rather impatient.”

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Posted 4 years ago

“I found it very difficult to get through by phone to the company after I was insured and often had to spend up to an hour waiting to get through. Not very helpful when I had to make a change and although minor insisted on taking payment.”

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Posted 4 years ago

“upset with extra charges, which in my mind are unexplained.”

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Posted 5 years ago

Hi William Sorry to read that you are dissatisfied with our charges. If you would like me to look into this further, please don't hesitate to let me know. Kind regards Emma Grove & Dean

Posted 5 years ago

“Good price for the policy, the few staff I have dealt with have never been particularly pleasant though..”

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Posted 5 years ago

“Pricey”

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Posted 5 years ago

“Renewal hotline number didn't work but customer service line was straightforward”

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Posted 5 years ago

Hi David Thank you for your feedback. I have investigated the issue with our renewal telephone number and unfortunately for a short period, we did experience a fault with one of our telephone routes. This has all been rectified now but thank you for bringing this to our attention. If you require any further assistance, please don't hesitate to get in touch. Regards Emma Grove & Dean

Posted 5 years ago

“renewal email was sent,but could not access the quote details for new policy.The link had not been supplied to the letter.Tried to phone on the renewal telephone number instead but this was not recognised so phoned on customer services number.spoke to a young lady who was excellent and professional and gave me new quote.quote was readjusted and agreed .could have been 4 stars but email was poor.”

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Posted 5 years ago

Hi Robert Thank you for bringing this to our attention, your feedback will be passed on to the relevant department and I will look into the email issue. In the meantime, if there is anything else I can do to assist, please don't hesitate to let me know. Regards Emma Grove & Dean

Posted 5 years ago

“I don't really think the staff on the call gov 'that bit extra' not really interested in looking into the market for a better deal - sad really, prefer a broker to dealing direct with an insurer online.”

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Posted 5 years ago

Hi Martin Thank you for sharing your feedback. All comments are reviewed and taken on board, however, if you would like me to look into this further for you, please don't hesitate to let me know. Regards Emma Grove & Dean

Posted 5 years ago

Grove & Dean Private Clients is rated 4.6 based on 1,634 reviews