Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Go Girl Insurance Reviews

4.4 Rating 4,300 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

4.4

Based on 4,300 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Write Your review

Tell us how Go Girl Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so angry and disappointed. Due to a problem with the Customer Portal accepting manual payments, my car insurance policy was cancelled despite me reaching out before the policy cancellation deadline. Zero correspondence or cares from GoGirl. Only upside of having my car insurance cancelled, was finding another car insurance provider.”

Hi, I'm sorry to hear of the issues you had in relation to the payment and cancellation of your policy. If you would like us to investigate this further, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolutely appalling customer service. Spent 3hrs in total on hold today . Your customer portal has a fault also. I’m trying to pay a direct debit that you’ve not collected and you have the audacity to threaten me with cancellation. This could possibly be the best outcome. Thank goodness I’m not calling to report an accident. True saying you only get what you pay for!”

Hi, we're sorry to see this review and the issues you have had getting through to us. If you have a query that still remains unresolved, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Customer service nor answer called for past 2 days”

Hi, we're sorry to hear of the issues you're having trying to get through to a customer services agent. If you query still remains unanswered, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Have a policy with go-girl unable to speak to anyone regarding policy no answer via email or phone and online portal not working…. Wouldn’t recommend”

Hi, I'm sorry to hear of the issues you've been having. If your query still hasn't been answered, please email us at gogirlfeedback@Sabre.co.uk so we can assist you further. Kind Regards.

“Customer service and communication is absolutely shocking. I’ve called several times and been on hold for over half an hour with no one answering. I received an email stating that I owed extra money as the documents I uploaded wasn’t sufficient. Every time I try and contact them, calls and emails (apart from one email) there’s no answer. not the best start for a new customer.”

Hi Claire, I believe we have since picked up your email and currently looking into this for you but if you still require assistance with regards to this, please email us at gogirlfeedback@Sabre.co.uk. Kind Regards.

“Awful company, i managed to miss one payment and I received an email asking me to sort the payment. I have been trying for days to reach customer service being kept in a queue for 45 mins / 1hr 10mins etc etc - I have sent 3 emails asking for support on how to pay but nothing back DO NOT TOUCH THIS COMPANY!!”

Hi Jason, our apologies for the difficulties you've had in relation to resolving the payment issues on your policy. If you still haven't been able to resolve this matter, please email us at gogirlfeedback@sabre.co.uk so we can look into this further for you. Kind Regards.

“Yes, cheap insurance but absolutely ZERO customer service. I am trying to change my son's policy to a full licence and NOBODY EVER answers the phone or responds to emails. I've been trying for days. AWFUL!!!!!!!!!”

Hi Gillian, we're sorry to hear of the issues you're having amending your policy. If you still haven't been able to speak with an agent regarding this, please email us at gogirlfeedback@Sabre.co.uk. Kind Regards.

“I am contacting customer care for last three days . I am not receiving an confirmation code to acess my documents. No one answering my call sort this one out”

Hi Ajay, I'm sorry to hear you've been unable to access your documents. If this still remains an issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Buying insurance is easy an affordable but the portal does not hold the policy documents despite saying it does and there is no ability to amend anything online since the portal has no functionality beyond a policy number. Getting through customer services is almost impossible and no call waiting number or anything so can lose hours. Second time phoning and still not able to get through”

Hi Harry, we're sorry to hear of the issues you've been experiencing with the customer portal and obtaining your documents. If you haven't yet been able to resolve this issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Absolutely appalling customer service. Can't ever speak to an advisor as kept on hold for hours repeatedly listening to music and then getting cut off! Advises in recorded message to use portal to update -again the portal is useless. Emailing you get a message saying at least 72 hours! When trying to update policy this is useless. In my opinion DO NOT use this company! I will be leaving as soon as i can find a way to cancel policy! Could not communicate with them effectively!”

Hi Chirsty, our apologies for the issues you have had trying to get through to customer services. If you still haven't managed to resolve/discuss your issue, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“The price that makes one to go and get go girl insurance, too affordable and easy to access.”

Hi Esiemy, we note that your comment appears to be positive yet you have rated 1*. If there are therefore any issues you would like us to look into, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“The last 2 weeks I have been trying to call them. No answer been waiting for up to 2 hours. I have sent emails. To get a bounce back saying they have attempted to call me. THEY HAVENT! I need to get an issue resolved, but having no luck! It's an absolute joke. What I need to do I cannot even do on the customer portal! There so called new portal is absolutely rubbish.”

Hi, we're sorry to hear you've been having issues getting through to us. If your issue still hasn't been resolved, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Website does not work to make changes and wait times on phone for over an hour and still did not get through to make a change then close at 6pm. Impossible, several times tried and still not being able to pick up a new car due to not being able to contact them . Atrocious”

Hi Matt, our apologies for the difficulties you're having in relation to the website and customer portal. If you haven't been able to resolve this issue yet, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“dire customer service - on hold for 45 mins and then cut off. Can never get through and all I wanted to do was set up a direct debit (i.e. to pay them). The online portal has no way to do this.”

Hi Denis, we're sorry to hear of your disappointment in relation to the customer service. If you haven't been able to set up your direct debit yet, please email your request through to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Poor customer service. Still waiting on premium being refunded after cancelling my policy with numerous emails sent with no response. Complaint has been made with Ombudsman.”

Hi Simon, our apologies on the delay in receiving your refund following cancellation. If you haven't yet received this, please email us at gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“If you want to do anything with your policy other than just be legal on the road you will soon find out why they are so cheap. I cancelled my policy over 2 weeks ago before the cover even started as the car had been written off & despite a reply from Sabre Customer Services assuring me of a refund & compensation nothing has arrived. I live in hope but not much G Barnard Policy No 666670455371”

Hi Graham, we're sorry to hear you haven't received any update regarding your refund. If this still hasn't been resolved for you, please email us at gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Absolute nightmare trying to contact them,placed on hold for 1hr plus gave up after 1.5hrs. No reply to emails I will definitely not be using Go girl again terrible customer service”

Hi Dawn, our apologies for the hold times you've been experiencing along with lack of response to your emails. If you haven't been able to resolve this issue yet, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolute dreadful company. You have kept me waiting hours on your waiting chinese water system. Promissed me a call back today at 12 today, its now 14.50. All i want to do is set up a new policy. This is just NOT acceptable”

Hi Richard, we're sorry to hear of the waiting times you've been experiencing and the call back you didn't receive. If this still remains unresolved for you, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“My insurance is due to begin today - I have no policy number but my money has been taken, I can't get through on the phone, or e-mail - I can't log-in as I have no policy number - this really is an urgent matter - useless service - would like my money back and go elsewhere”

Hi, we're sorry to hear of the issues you're having regarding access to your policy. Would you be able to email us at gogirlfeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

“Appalling customer service, I have been calling them for over a week and have spent hours on the phone trying to get through to them following an email they have sent me. Now on day 6 of calling and over 7 hours on hold with still no reply and 2 of the lines it tells me to call dont work.”

Hi Kelly, our apologies for the delays you've been facing trying to get through to us. Please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

«
1
2
3
4
5
»

Go Girl Insurance is rated 4.4 based on 4,300 reviews