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Flux Direct Reviews

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

2.7

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company still haven’t paid out on my claim after 6 months total value of claim £1000 so far been interviewed in person for nearly 2 hours and been interviewed on the telephone multiple times very disappointing service as I am in my 70s”

(Van Insurance) - Posted 6 years ago

“Much to expensive it's a disgrace how much I am paying”

(Car Insurance) - Posted 6 years ago

“I was lied to and misled. Initially i was told i can change and make ammendments to protect my no claims. As soon as the cooling off period was over i was told we cant make any ammendments for protecting my no claims. Had i known this and if it was made clear to me i would have cancelled my policy. Feel Absolutetly cheated. Also they keep sending requests for for proof which i have sent numerous time. Bunch of imbeciles.”

Posted 6 years ago

“A Disgrace. Once you have signed and paid for the policy you are bombarded for requests for lots of further information - driving licence, letter from employer with job title, and lots of other information they suggest that the underwriters request. If the underwriters need the information they would not have offered the policy in the first place. Slow to email back then ANAL about having information to cancel such as registration number ( already on the subject title of the email ) , time & date of cancellation ( this is on the email you are sending !!!) Just hopeless - don;t know why i bothered trying to save £10. What a nightmare”

Posted 6 years ago

“AVOID LIKE THE PLAGUE A BUNCH OF CROOKS.!!!!!!!!!!!!!!! INSURED MY 'YANK TANK' ON LINE FOR THE QUOTED PREMIUM. THEN GUESS WHAT I GOT THE STANDARD DREADED 'CALL BACK' FROM FLUX. 'CUSTOMER SERVICE'S' UNFRIENDLY - UNHELPFUL STAFF THEN WAS ADVISED I HAD TO PAY AN EXTRA ( MONEY for NOTHING ) £45 PREMIUM BECAUSE OF SOME DUBIOUS ANOMALIES WITH INFORMATION NOT SUBMITTED. AS POLICY WAS NOT DUE TO GO LIVE FOR 10 DAYS I SAID I WOULD CANCEL AND TAKE BUSINESS TO A KEEN REPUTABLE HONEST COMPETITOR. I WAS INFORMED THAT I WOULD HAVE A £30 EXIT CHARGE ON MY CREDIT CARD REFUND FOR A POLICY THAT HADN'T EVEN BEEN ISSUED YET !...............LOOKING AT OTHER CUSTOMS WHO HAVE BEEN FLEECED BY THESE CROOKS IT IS STANDARD FORM FOR THEM TO USE THIS TACTIC TO MAKE FOR DOING 'DIDDLY SQUAT'. HAD THE SAME YANK MOTOR FOR 25 YEARS AND IT HAD BEEN INSURED ( WELL I THOUGHT IT WAS !!!???? ) WITH THIS SHOWER of S*** ON AT LEAST 10 POLICIES AND THEY COULD FIND ANY RECORD OF IT EVEN FROM THE LAST POLICY IN 2016 !!!!!!!! REPORTED THESE JOKERS & CON MERCHANTS TO OMBUDSMEN AND CC LENDER.”

Posted 6 years ago

“Worst Insurance company to deal with. Customer service is a joke, phoned for a quote on change of address, the additional premium added over £600 to the insurance the phone line died and in my following phone call the person notified me that it all has gone through and this is without my wish leaving me without any other option than to pay. Money grabbing firm.”

Posted 6 years ago

“Having accepted Payment in full for my policy I was then constantly pestered for "additional information". I had to log in then upload a photo of my dirving licence , answer additional questions and provide a DVLA check code. Having done all of this I continued to get emails which I assumed were incorrect as the policy was paid in full and I had provided everything. THe policy was then cancelled and I discovered it was because the "picture was too blurry". I then only received a £138 refund from a £540 policy I only had for one month as a result of THEM cancelling.”

Posted 6 years ago

“SCAM: Absolute customer experience nightmare & scam Wish I had read these reviews first before taking out an insurance policy from these scammers. Similar experience to other reviews left on here: Took out an insurance policy for monthly payment, later I had an email stating I needed to prove my employment and provisional details within the week with a signed letter from my manager or policy has been cancelled. I was on the phone for over 2 hours numerous times to enquire whether they received my evidence. When they finally found my evidence, they wernt happy with just my line manager signing, and asked me to send it again, with in the existing time limit giving me only a day, if I couldn't make the deadline my policy would have been automatically cancelled and a fee of over £300 would have to be paid. I recently had to sell my car so therefore had to cancel my policy, they started pulling various fees out of the air that i owed them, admin fees, loan charges, cancellation fees etc, the total of which is over £500. To repeat the other reviews: AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID”

Posted 6 years ago

“Avoid. They are not the cheapest but they are the worst”

(Van Insurance) - Posted 6 years ago

“Appalling telephone customer service. Trying to cancel my son's learner driver insurance when he passed his test I was transferred to 4 different departments. No-one could explain why they couldn't transfer me to the correct department first time. I assume it is all a scam to keep you on the phone as long as possible so they make money from the call.”

Posted 6 years ago

“This year they put up price too much then others . I had to switched. Wonder why?”

(Car Insurance) - Posted 6 years ago

“Very happy with servie”

(Car Insurance) - Posted 6 years ago

“Very professional & understanding company.Very organised & polite & soloution finding type of customer service.”

(Car Insurance) - Posted 6 years ago

“Want to pay way to much on your first car go with them good rip off”

(Car Insurance) - Posted 6 years ago

“No hassle”

(Car Insurance) - Posted 6 years ago

“Very good would recommend people to use them”

(Car Insurance) - Posted 6 years ago

“Disgusted that they trap learner drivers into taking this insurance - my daughter took the insurance in August 2018 and today passed her test and cancelled the policy - only to be told she has a £141.70 cancellation fee to pay within 10 days!! dreadful customer service and absolute con artists - do not be conned by their cheap learners insurance! - It is not cheap when you cancel the policy!”

Posted 6 years ago

“Extremely unhelpful, bad customer service”

(Car Insurance) - Posted 6 years ago

“Exactly 5 months ago today my car was in an accident in which the 3rd part immediately accepted uncontested liability. And it has taken until now to get it booked into a garage this weekend for repairs. The service - and that of the million or so companies Flux farms work out to - Accident Exchange, Trinity lane, Coplus, SandGResposne - has been farcical. I've had to do most of the legwork myself. Total waste of time ever getting insurance through Adrian Flux.”

Posted 6 years ago

“i have old type of driving licence from 1980s before photo type,i gave code so my licence could be checked on line,and was told i had to provide copy of photo card,i rang to explain i dint have one because emails were been ignored,and i was told to provide photo card proof or insurance would be cancelled,spoke to dvla and was told my licence was ok valid if police stopped me it was fine,but flux wont have it i have had to pay for a new photo licence to keep them happy,i wonder what next problem will be i would not recomend them”

Posted 6 years ago

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Flux Direct is rated 2.7 based on 334 reviews