First Insurance Reviews

Name: First Insurance
Rating: 3.73

3.7 Rating 384 Reviews

70 %

of reviewers recommend First Insurance

Company Reviews

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Metrics

3.7

Based on 384 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks love”

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Posted 4 years ago

“Very easy to deal with. Made everything happen on time and at short notice”

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Posted 4 years ago

“I spoke with Emma today who was very helpful and made adding someone to the existing policy a smooth process.”

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Posted 4 years ago

“If I could have voted 0 stars it would have been. More than £300 removed from my account on Friday which was their error. Told by them it would be back in my account by Monday morning, which it was not. Spoke to someone again on Monday morning to be told it would be the end of the day. What a surprise we are here on Tuesday midday and still no money. Its a disgrace that they can "internal error" take this money but do not seem to want to give it back. I now cannot pay my bills or my childrens school lunches due to their error. Will never use this company ever again once my insurance is up for renewel”

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Posted 4 years ago

“The operator was very helpful and made life easy”

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Posted 4 years ago

“Got my quote through money supermarket and after clicking through was told I need to ring them. Then had to spend over 40 minutes on the phone being asked exactly the same questions I'd completed online! I first thought it was a bit dodgy when they said I needed to send them my named drivers licence and NI number. Licence I can understand, but NI number? Nope. Rang up today to cancel. They said my deposit will come back to me after 25 days. Do not click through!”

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Posted 4 years ago

“Samantha was very polite and very easy to understand. Explained everything and double checked when not 100% sure so I knew all information and cover was perfect. Big thank you to Samantha for making it a so easy and painless..”

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Posted 4 years ago

“COMPLETELY AVOID! after writing in all my details onto go compare and clicking the “I confirm all these details are true” button. I then had to phone to confirm everything again, which took 50 minutes!! I have never known it take so long to buy insurance. I was lured in by a cheap quote, which was then increased after the call. I had to then argued that I have a driveway at my house, whilst they searched for it on google street view?!!! Will never use again.”

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Posted 4 years ago

“Louis was a very polite helpfull customer service agent”

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Posted 4 years ago

“Purchased insurance and dealt with Richard Wyatt who was extremely helpful very knowledgeable and answered all my questions with no problems, definitely recommend!!!”

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Posted 4 years ago

“Awful Service, rude, incompetent staff. The FCA need to take a good look at this shame of an insurance broker. DO NOT USE!!! I emailed the renewals team instructing them to lapse the policy from renewal. They did not action my request and auto renewed the policy and tried to charge me a time on risk charge even though I have proof that the instruction to lapse was sent 3 days before renewal, I pointed out that I could not have dual insurance and offered to send a copy of my new cert of insurance as evidence, they guy I spoke to said that regardless I was being charged, he then proceed to put the phone down on me!!!!”

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Posted 4 years ago

“DISGUSTING COMPANY, WORST SERVICE EVER ENCOUNTERED. ONCE YOU CANCEL POLICY AND OR REFUSE TO RENEW THEN ASK FOR YOUR NO-CLAIMS BONUS PROOF, THEY DO NOT RESPOND. BY THEIR OWN TERMS AND CONDITIONS THEY SHOULD PROVIDE THIS WITHIN 72 HOURS.... 4 REQUESTS AND 7 DAYS LATER STILL NOTHING WHICH PUTS MY NEW CAR INSURANCE IN JEOPARDY. AVOID THESE DIRTY SCAMMERS AT ALL COSTS.”

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Posted 4 years ago

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Posted 4 years ago

“Disgusting company, worst ever experience of my life. Once you cancel the policy, and ask for your no claims bonus you will get no reply!! I have requested this 4 times now and by their terms and conditions they should provide this within 72 hours. It has been 7 days and my new car insurance is in jepoardy because they are waiting for my no claims bonus proof which I am struggling to get from these pieces of shiiiiteee! BEWARE, your in for a world of hurt if you do any sort of business with this company!!”

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Posted 4 years ago

“Emma Hastings was very helpful thankyou very much. Music did drive me a bit stir crazy and was on hold for a while but once through couldn't fault her dealt with my query for me.”

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Posted 4 years ago

“Waited too long to answer staffs are talking too fast .Rachael was the best helped thank you”

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Posted 4 years ago

“Disgusting service, give you a low quote to get you hooked, then jack the price up over the phone, should be done for false advertising.”

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Posted 4 years ago

“Rubbish rip off avoid at all cost!!!”

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Posted 4 years ago

“Avoid! Got a good quote online, but said they needed to verify with me over the phone. No phone call so rang them several times, was fobbed off and told they would ring me back. Asked 100 questions and then told that the new quote was £150 more than stated online! Even though I answered the questions on the phone exactly as asked online. Told them to stick it and have gone with another trusted Insurer. Deceitful and terrible customer service please avoid!!”

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Posted 4 years ago

“The worst insurance company i habe ever used. AVOID AT ALL COST”

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Posted 5 years ago

First Insurance is rated 3.7 based on 384 reviews