First Insurance Reviews

Name: First Insurance
Rating: 3.73

3.7 Rating 384 Reviews

70 %

of reviewers recommend First Insurance

Company Reviews

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3.7

Based on 384 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Very genuine insurance, reasonable rates”

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Posted 3 months ago

“Trying to call about life insurance and I can't get in touch with anyone and the phone keeps hanging up on me how can you even deny/approve anyone if no one is in the office”

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Posted 1 year ago

“They charged me 117 for one weeks insurance , when I got the insurance I thought I had taken out class 1 as soon as I checked the documents I rang them was told to keep the Insurance for 7 days to give me time to find Insurance I needed , they have charged because cancellation fee of £76.00 , was told to keep it , I would never recommend them to anyone, they rob you, they didn't cancel it as promised after 7 days I at to do it after emails back and forth they finally cancelled it, I wonder why??”

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Posted 1 year ago

“SCAMMERS! I had a car crash provided all documentation needed for their private investigator after 3 months of calling them all I get told every single time is “you’ll receive a call back claims being processed”. Also they got the location of where the car was and was told I will be called by the company when they tow the car as I had the key, they dragged the car with all my items in it onto a tow truck without my consent. I was left thinking the car had been stolen as the confused company forgot to give me a call. I still haven’t received any sort of letter, email or call back since the claim started. Never. They will try their best to beat around the bush. For your own safety and peace of mind do not use this company. They still have my car with all my belongings inside and haven’t given me a penny. And also the rudeness they speak to you with is just awful I don’t know how a company like this hasn’t been closed down. COWBOY INSURANCE COMPANY. STAY AWAY”

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Posted 2 years ago

“Confused.com and Compare the Market should be ashamed of doing business with these cowboys. Phone waiting times on the Customer Service line are, without exaggerating, hours. I spent upwards of 4 hours on hold in one day. Emails go either bounce back as undelivered or just simply go unanswered. Interestingly you get through immediately when you try to get a new quote... They send you emails from 'customer.services@...' which then bounce back as undelivered. The communications are a mix of Ladybird, Fresh and First so it is unclear who you are insured with or how to contact them. The online document portal is as useful as a chocolate teapot with no way to view the documents you have uploaded should you need them later. Your password seems to not be saved and so you must re-register every time you log in. The 'system upgrade' that was due to complete in 3 days took closer to 10 and meant I nearly had my new insurance policy cancelled since they were unable to provide the documents they're legally required to provide. Sending these documents as standard when a policy ends would negate this issue. While COVID has made things harder, it's been more than a year now. It's not COVID's fault 14 months later, that's poor management. I feel sorry for the staff picking up the slack of the company not hiring sufficient resources. I dread to think how abysmal they would be to deal with in the event of a claim and would strongly advise everyone to give these con artists a wide berth. Absolutely one of the worst insurance companies I have ever dealt with and wouldn't recommend them to anyone except the FCA and the Financial Ombudsman”

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Posted 2 years ago

“The company is scam. It lets you take out a policy and then sticks its fingers in its ears. They NEVER answer phone calls and NEVER answer emails. Just after a month I receive a text to say the policy has been cancelled. They basically just taken the money and run.”

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Posted 3 years ago

“I have only recently bought a van insurance policy with this company. I have in the first days been trying to contact the company to discuss the policy. I emailed them and had no response. After a while I tried again and had no response. Called a variety of phone numbers in different departments to try and speak to someone. I called the regular customers service number more than ten times just in a day. Each time round was waiting ages. I hung up after waiting around ten minutes. One time I was waiting for 35 minutes, but in the end I put the phone down. I have not made a claim with the so-called insurance provider, so I can't comment on how they deal with a claim. But I will say, trying to get in touch with the company is the worst I have ever experienced. Sometimes it is better to pay a little extra, and go with a different insurance provider that is better reviewed and will pick up the phone.”

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Posted 3 years ago

“Absolutely disgraceful. Home contents insurance cover from First Underwriting. Had a flood due to defective toilet part - liability of the insurer. Jane at First Underwriting trying everything they can to wriggle out of the claim. Absolute thieves.”

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Posted 3 years ago

“Outstanding customer service from Alarna. Very helpful. First time van insurance but with Alarna’s help I was more than with her assistance thank long you again”

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Posted 3 years ago

“Great service So polite Over the moon with the Price considerably more so that I have a dr10 nearly spent and they still insured me for a good prices easy to do all done withing 30mins Definitely recommend”

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Posted 4 years ago

“Alarna was fantastic. Made everything simple and broke everything down clearly. Price was great and service was fantastic”

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Posted 4 years ago

“Spoke to Alarna Irish and she was very helpful and clear, great service.”

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Posted 4 years ago

“Samantha was very helpful and informative. Thanks.”

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Posted 4 years ago

“After speaking with two less-than-helpful members of staff, Samantha Phillips was extremely friendly and helpful. She made the experience much more pleasant and smooth”

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Posted 4 years ago

“I have had a difficult experience with another insurer and Rich Wyatt was a star helping me get the exact cover I needed and for a very competitive rate. You need more Rich Wyatt's in the industry. Very rarely do you get world class customer care and honesty in the insurance industry and that is exactly what you have here.. highly recommended.”

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Posted 4 years ago

“Samantha was very nice, polite and helpful.”

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Posted 4 years ago

“Samantha you are the best even I could fill you wish grab a hammer and smash my head you was still with very nice and polite voice Thank you very much for help😘”

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Posted 4 years ago

“Very nice and polite customer service voice even you can fill thay wish grab a hummer and smash you”

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Posted 4 years ago

“By letting me know that all my paper work was in order”

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Posted 4 years ago

“Do not bother to waste your time or money on first insurance. Had a accident completely not my fault, and they do everything within there power to refuse to help. Was more concerned about assisting the 3rd party who crashed into me. Avoid this company 100%”

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Posted 4 years ago

First Insurance is rated 3.7 based on 384 reviews