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If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.
Many Thanks,
Josh
“AVOID AVOID AVOID AT ALL COST. Worse customer services. Call waiting time is around an hour. It took so long to deal with the matter that in the end I gave up on my claim.”
Thanks for leaving your feedback.
If there's anything else we can do to assist you further or improve our score please let us know.
If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.
Many Thanks,
“I had an accident which wasn't my fault and First Alternative had to engage solicitors to fight my claim, The solicitors got in touch on Monday 12 June to say that the other party had admitted liability and they had paid in full including the £300 excess that I paid. So far I have had no response from First Alternative Insurance to tell me that the other party had paid out and I have not had my excess paid back. I have tried calling them 3 times now and have been on hold for over an hour each time and had to give up. First Alternative can you please pay my £300 excess back and contact me to finalise my claim”
Hello,
Thank you for leaving your feedback.
If there's anything else we can do to assist you further or improve our score please let us know.
If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm.
Leah.
“"i had a problem because I was insuring the car for my autistic son who is in a care home and trying to get cover for the care staff to drive him in the end I had to find an alternative and more specialist insurer. Please note there was no food involved."”
Hello,
Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with
us.
As you’re posting on a review site, we are unable to view your Go.Compare account
however, we would love to discuss this with you in order to investigate this further so we can
resolve your query.
If you could email us on customerservices@gocompare.com or give us a call on 01633 654
019, Monday to Friday between 9am and 5.30pm that would be great.
We apologise for the system error regarding the food review, this is being looked into and we apologise for any confusion.
Many thanks,
Jessica Brown
“"It was very easy and quick to set up my car insurance, I haven\u2019t had to get in touch with them yet and hopefully never have to.\r\nAll in all very good"”
“"I thought amature but proved totally opposite ...but al l change I thought when changed catm..Wrong brilliant faultless .\r\nNo 5, ,,,,out5 ...no discount or leay way \r\nBut good "”
