“"My dealings with First Alternative was very fair and helpfully and I would have no problem!s recommending them to other customers. One thing I would like that e elderly customers like myself get out insurance on paper from . As we are not always up to scratch on computers. That's my wish"”
“Had a car hit me. During the claim, they don't answer the phone. Have spent 2 weeks trying to get through to request if the claim is now closed as other party confirmed at fault. Haven't had a refund of my excess. Spent over 5 hours waiting to get through this week alone. Got through to someone who had such an attitude and hung up on me when I asked for details of my claim. PAINFUL to deal with.”
“I needed to advise a change of registration number and nothing else... I tried on-line but was prompted to telephone for "instant cover" - after waiting an age finally got to speak to a human who made me go thought the whole authentication process yet again and then asked me dozens of irrelevant questions - when I asked what the admin charge would be the operator avoided the question but finally after my persistence told me the charge was £130 - after lengthy BS finally said it would be cheaper if I did it on-line !!!!
I then went back a did it online, got instant cover and NO CHARGE. What should have been very simple and taken minutes took me all morning and a great deal of unnecessary stress. Be very wary of what you say and check the implications before committing.”
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Many Thanks,
Josh
