“Received online quote for £200. Called with their specific quotation reference number via confused.com, and the best they could offer was over £500. Really poor. Almost fraudulent I would say.”
“I was trying to get. Car insurance quote today and wasted nearly two hours on the phone without any answers. I rang the first time and the lady said I was through to the wrong dept but she would transfer me but instead I was disconnected. I tried again and got a man who went through all the relevant questions connected to the quote, finally he said he was going to retrieve my quotes and he would be gone for a while but not to worry as he would be back on the line shortly with the prices. I hung on then realised I had been cut off. So I rang again and the woman said we could start again and she would take over or the gentleman I had been dealing with would phone me back. I didn’t want to go through it all again and as she reassured me he would phone back, I waited and I waited but no call. I am very disappointed as I wasted time and money on the phone and still haven’t got a quote”
“Been having the worse expirience with this company and still.never ending. Half their advisors don't know DPA at all. At least 4 times they have breach data protection. Cutting lines off, cant be bother to deal with everything, I'm done with them I have multiple complaints with them and I'm really fed up with them tbh I'm done. If you insure with them expect long hours on calls, poor costumer service untrain staff and they have 2 office one in South Africa which might as well run by circus jokers. BE WARN DO NOT GO WITH THEM”
“Avoid!!! Took out policy via compare so you'd think it was a, legit company. As with others, no proof of insurance, hassle with direct debit that I sorted the previous week and hit with an 80 quid cancellation fee. Contacted close brother finance as that's who broker was and they had all my details on previous bikes. Nothing for new one. Stay clear”
“Purchased scooter insurance 25th June2023 made several phone calls and online responses got no where.Recevied a welcome letter got no policy I made a dispute to my bank requesting refund . Complete jokers stay clear 😡”
“Took a policy out, to pay monthly only to find the cancelled it for no reason! Called them and they rectified it (after riding with no insurance for 3 days)! They sent me a letter threatening to cancel if I don't send certain documents by the 11th May, I sent documents and got home today to a letter saying they had cancelled it and I needed to pay £54 - again after riding with no insurance since the 12th May! Absolute scammers”
“Called Express Insurance today to request a simple transfer of Insurance from one 125cc Scooter to another, I was told their system did not allow this and that I would have to cancel my policy which has 9 months to run at a cost of £40 cancellation fee and take out a new policy on my new scooter, I have therefore lodged a complaint but I am not expecting a satisfactory result having read other negative reviews
this basically meant that I could not put my scooter on the road today and have to await their reply before I can come to a decision
To say that I am disappointed would be an understatement”
“I changed my bike on an existing policy. The new bike was the same engine size and value as the one I already had insured with them. My existing policy had 10 months left on it and I have 9 years NCB. They charged me almost as much to change the bike as I originally paid for 12 months and the new policy is only running for the remaining 10 months and cost almost as much as I could insure the new bike for 12 months elsewhere. They also increased my excess at the same time. If I wanted to cancel the policy and go elsewhere they were going to charge me £50 to cancel, not much less the original 12 month premium. Typical insurance company rip off.”
“Never updated there system means I lost years no claims because of them and now having told my new insurance I had 9 turns out because of there mess up I have 8 now got to pay more money to change details with new insurance. express would not even look in to it to change avoid them happy to take money till there's a problem”
“A terrible company, sent me A threatening bill saying I cancelled my insurance. They did not send any documents out so I had no way of contacting them & I did not know who I was Insured with. Got some cocky guy called Dublin in customer service who was very unhelpful with my situation. I'm honest but don't like getting ripped off. My insurance was cancelled & they want a lot more money than the policy u paid, after 7 months. Sold bike had no docs so how could I contact them to cancel?? Tried to explain but got no help at all. It's their fault not mine but showed no helpful attitude whatsoever. Do not use these.”
“Avoid at all costs, they don’t send paperwork out so you can’t cancel a policy. A very dodgy company. The customer service is full of cocky unhelpful inflexible people. A sham of a company.”
“Avoid at all costs! Took out insurance for a 125, after passing my test bought a 650 bit the company they had put me with wouldn't upgrade my policy, tried to argue that if they couldn't provide a service I shouldn't have to pay to cancel. They said they would provide quotes for another year from other companies...well over £1000!! when I had had quotes elsewhere for £300 as I refused their ridiculous quotes they charged me £50 cancellation fee and I lost 6 months no claims. Phone staff are rude and in helpful. Went to Bikesure instead, staff were a dream and got my quote as low as possible. Never again Express, bunch of crooks!”
“Insurance has gone up, I now have a extra years NCB, also compulsory excess gone up by over £200 !!!! Rang up, no offer to review or talk about price increase. TOLD THEM TO CANCEL AUTO RENEWAL. They won't send proof of NCB. I need to ring up and request after policy lapses.”
“Hopeless. Took out a policy on a motorbike only to be told 3 months later that the reg was wrong and I'd have to pay £17.50 for the 2 minutes it took them to change it on the phone or £50 cancellation charge on a £80 policy!. I think this is probably a scam they play on alot of people. I will never use them again.”
“Absolutely disgusting I tried to buy a policy with them and they told me everything is included and then when I bought the policy they tried to tell me that no I have to buy them at extra cost plus they give me one quotes on confused.com and then they tried to say no we don’t work with them company so how did they give me quotation on your behalf if you don’t work with them obviously your partners I don’t recommend it I’m cancelling my insurance now when I tried to call them the phone is not working they told me to give them a good review and I’ll pay me £50 as well f that they told me they’re going to send me an email about my policy it’s been three hours they haven’t sent it”
“Avoid avoid avoid!! I got the insurance policy then the next day my dad had a cardiac arrest and went into a coma - I had to travel 4 hours as my dad lives away from me and stayed there for 3 weeks, about a week in I realised they had requested documents so I rang and explained my situation of being away from home due to my dad being in a coma and all my documents were at my house 4 hours away and I asked for 5 day extension as I had plans to go home they said yes on the phone then emailed me two days before the documents were due saying they have now declined the extension and that if I did not have them in my policy would be cancelled. No compassion no customer service skills, just a god dam awful company!!”
