“Have been with diamond for 4 years then had a home invasion and both cars AUDI A5 & AUDI A1 stolen so made a claim. Very good regarding the claim but afterwards was when the problems started. The insurance for the one replacement car (Toyota CHR) less powerful, less expensive and less appealing to theives was double what we were paying for 2 cars! I accepted this as a consequence of making a claim. This year at renewal and an extra year of no claims price went up by 40% from £770 to £1200. Spoke to customer services who told me the extra year of NCB meant only a small INCREASE of £18.00??? and the rest was 'other factors' they could not tell me what these other factors were! Went to LV who gave better coverage and a £700 saving. What a ridiculous way to treat customers. Be aware there is NO REWARD FOR LOYALTY in the insurance business.”
“Spoke to a lovely woman named Megan today, midway through our call she had a fire drill but was so professional and rang me back so quickly, was amazing at answering my questions and defiantly made my decision to use DIAMOND easier a great ambassador for the company.
Wonderful customer service and friendly - Thanks Megan
Jake”
“I’ve been with this company for 11 years and they’ve raked up their prices every year. I had an accident that wasn’t my fault last year and their legal team have been appalling!
After being quoted double for my renewal, they were very unhelpful and would only offer £20 off per month, which is still more than double most of their competitors.
Avoid like the plague! You don’t get what you pay for from this company!”
“You never know how good your insurer is until you make a claim. Luckily this hasn’t happened and I’m hoping they will show some appreciation when it comes to the renewal.
I’m not holding my breath and if an increase is sought I shall simply move on to pastures new.”
“Not had any issues up until I downsized my car in June and knowing I needed to insure it the monthly premium went up. On the plus side they were excellent when I needed the new insurance document to collect my new car.
Refreshing to speak to someone in the UK and calls were answered quickly.”
“A terrible company. £575 to renew with 8 years no claims, all which have been earned with them. Went online (£195). Contacted them and they offered a £24 refund, as car is now worth 1/3 of original value, but then wanted to charge £25 “to amend the policy”.
I pay my premiums infill each year so attempted to contact them to tell them I did not want to renew.
Shocking telephone service 3 attempts all around half hour waiting time to then to Be disconnected.
AVOID AVOID AVOID.”
“They can be competitive with price but only if you complain and ask for your policy to be cancelled. The service for breakdowns and comprehensiveness of the insurance is worth it, as customer service on this side cannot be faulted. It's just a shame that the price never goes down and even when you think you are getting a bargain, it is generally the same cost as insurance elsewhere of a similar standard.”
“They were great to start with, I have 4 years no claims bonus and the monthly payments were good. I then moved back home and my renewal was almost triple what I was on. I get I was in a new area but that was ridiculous”
“Jumped learners inssunce from £500 to £2500 when passed the licence.
Like it was more likely to crash after getting a licence. Joke of a coma pat. AVOID AT ALL COST!!”
“If I could give 0 starts. I would. I've been with this company for a few years. Broke down last night, and waited over 3 hours to be recovered. Then I told them where the car was being recovered too didn't allow me a hire car because basically, I wasn't going to a local garage but one I use all the time. Baring in mind I was in London it was nearly 9pm wouldn't be able to leave my car at a closed garage and then be able to get back there the next morning to explain the problem. Due to covid the recovery van couldn't take me home and they would see if I could get a taxi but was unsure! To which I was about to be left in the dark in a place I hardly knew I had to walk over a mile to the train station to then get a bus and walk over a mile home in the dark this all happened at 6pm and I didn't get home until nearly half 11 that night. What sort of company allows a woman to be left in a vulnerable situation ! Avoid at all costs.”
“If I could give 0 starts. I would. I've been with this company for a few years. Broke down last night, and waited over 3 hours to be recovered. Then I told them where the car was being recovered too didn't allow me a hire car because basically, I wasn't going to a local garage but one I use all the time. Baring in mind I was in London it was nearly 9pm wouldn't be able to leave my car at a closed garage and then be able to get back there the next morning to explain the problem. Due to covid the recovery van couldn't take me home and they would see if I could get a taxi but was unsure! To which I was about to be left in the dark in a place I hardly knew I had to walk over a mile to the train station to then get a bus and walk over a mile home in the dark this all happened at 6pm and I didn't get home until nearly half 11 that night. What sort of company allows a woman to be left in a vulnerable situation ! Avoid at all costs.”
“I am super thrilled with the help I received after hit and run damage 3 times to the car and they even bent over backwards to lower my renewal cost and retain me as a customer absolutely 5 star”
“Diamond do not value customer loyalty at all. I had been with Diamond for three years, yet for the second year running I had been given a higher auto renewal fee than what my current premium was on. Not to mention over the past year other fees Diamond have tried to claim from me. Not trustworthy or respectful towards its customers.”
“After being with Diamond for 7 years, I was surprised to receive a nice £88 bill/warning from Diamond insurance.
They auto-renewed my policy without my knowledge. They didn't have my payment details, but no problem! They renewed it anyway for 22 days and then canceled it (charging a £50+ cancelation fee).
So... without my knowledge, they renewed my policy, then canceled it, and then charged a cancelation fee hahah!
AND on a side note, watch out because they will try to increase your renewal premiums every year, hoping you won't bother to check. Every year I had to negotiate to get it lowered.
ALSO check out the dodgy 5 star reviews they have here... one mentioned "paying shipping", very weird. Seems like someone is trying to manipulate the rating.”
“Originally, thought they were great! BUT, they held information from me regarding my claim, which resulted in me being led to believe it was being dealt with, and then 4 months after the accident it all comes out!! Awful communication, doesn't seem like they actually want to support you as their customer, and want to settle with anything easily...WOULD NOT recommend!!! I will be taking this further!”
