Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,414 Reviews

82 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good 👍”

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Posted 17 hours ago

“Second year with Dial Direct, straight forward renewal no hassle.”

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Posted 1 day ago

“Very happy with the service from Dial Direct”

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Posted 1 day ago

“By renewing my policy at a very reasonable rate. Having gone through various comparison websites Dial Direct were the best for price considering all the extras I required.”

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Posted 2 days ago

“A few of my friends insurance quotes for 2024 had doubled in price and although mine increased, it wasn’t nearly as much.”

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Posted 2 days ago

“The price was very competative, and the company seemed very fair in their quote. I have not had a reason to test their reaction to a claim , and so cannot comment on this aspect of their care. This is the only reason that I have not given them 5 stars.”

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Posted 3 days ago

“I had home insurance with this company. Horrible experience. Made an honest claim and found loop holes not to payout. Will never ever insure with them again, will tell others. There defaqto rating is very low when it comes to payouts. My policy no: 134634595 just in case you was wondering who I am. Anyone do not my any claims with this company as they will find loop holes as to not payout. I’m with another company which has a defaqato rating of 5 stars. Doesn’t give me options to give it NO STARS.”

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Posted 5 days ago

“The company is working solely for it's customer very helpful good customer service good value for money thank you 😊”

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Posted 5 days ago

“Web site was very easy to use and explained everything properly Easy to find your documents”

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Posted 6 days ago

“Very good company and excellent customer service department. Very helpful”

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Posted 1 week ago

“"This was a good company to deal with will definitely use them again "”

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(Van Insurance) - Posted 1 week ago

“Best rates around”

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Posted 1 week ago

“Great prices and customer service”

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Posted 1 week ago

“Just renewed my policy. Very pleased with price and service.”

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Posted 1 week ago

“Always competitive on prices and have renewed my policy for the third consecutive year”

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Posted 1 week ago

“Very competitive insurance price. Good communication service, easy to use online system.”

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Posted 1 week ago

“Great service very knowledgeable made my claim easy”

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Posted 1 week ago

“Competitive and easy to deal with”

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Posted 1 week ago

“Dial direct has dealt with our car insurance for a few years now.We have been hit from behind whilst stationary which was quite traumatic as it was a lorry that hit us! Dial Direct fealt with everything we needed with professionalism and understanding under the circumstances. I would not hesitate to recommend this company to anyone needing a car insurance. Well done dial Direct!”

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Posted 1 week ago

“Very happy with my car insurance cover, so I have decided to go with you again this year.”

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Posted 1 week ago

Dial Direct is rated 4.3 based on 2,414 reviews