Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,408 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,408 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reported a water leak Sunday morning,not an emergency leak, plumber turned up at 9pm and repaired it. Brilliant service”

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Posted 1 month ago

“6 years a happy customer with them still giving better service and premium”

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Posted 1 month ago

“Very easy to renew my policy and very happy with the price. Most other insurer's were much higher. Found customer service very good.”

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Posted 1 month ago

“Good price same cover as the rest of the insurance companies who want more than double my quote”

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Posted 1 month ago

“still very good price for what I wanted (including breakdown), nice and easy to renew, no messing about with forms to fill in. Very happy with cover”

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Posted 1 month ago

“Great service, but disappointed at price hike, from 31 quid to 56 is quite a lot.”

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Posted 1 month ago

“Ease of setting up insurance at a very competitive price and fair increase in renewal quote. Would definitely recommend.”

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Posted 1 month ago

“Excellent patience & knowledge of the policy I required,from the customer service department.Thank you.”

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Posted 1 month ago

“Your rep found me a much better deal”

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Posted 2 months ago

“Great cover but it’s gone from £35 per month, to £62 per month. Kind Regards Andy”

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Posted 2 months ago

“Insurance paying 70% more a year and will be changing to a cheaper insurance”

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Posted 2 months ago

“Disappointing (although understandable)increase in premium so I phoned to inquire if that was the best price they could offer the operative in the call centre was difficult to understand and didn’t seem understand what I was asking. I eventually gave up and paid the premium, hopefully I will have a mor positive experience next year 🤞”

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Posted 2 months ago

“They are the best insurance deal around for the benefits”

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Posted 2 months ago

“Thankfully I haven't had any accidents to date, and I hope I never will, so I haven't had to call on Dial Direct in a bad way, only to pay my Insurance.”

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Posted 2 months ago

“My insurance was put up to £30a month from £17.I phoned and got a reduced payment.I don’t know why it wasn’t given in the first time.🤬🤬”

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Posted 2 months ago

“Easy to renew my Van Insurance. Very good customer service.”

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Posted 2 months ago

“Very good company no problem renewing every year”

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Posted 2 months ago

“Initial quote for continuing was significantly higher than previous year despite no claims etc. After feedback, DD contacted me and gave a reduced quote which was more in line with expectations. Would have been nice to have the amended quote initially to avoid having to query cost.”

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Posted 2 months ago

“Affordable insurance, renewal price was reasonable and meant no searching for replacement providers.”

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Posted 2 months ago

“Very Good Service, easy to renew year after year, price is always competitive.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 2,408 reviews