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Dial Direct Reviews

4.3 Rating 2,408 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

4.3

Based on 2,408 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 5 star review on 16th June 2023

Dial Direct 5 star review on 26th December 2022

Dial Direct 5 star review on 21st August 2022

Dial Direct 5 star review on 3rd April 2022

Dial Direct 1 star review on 30th December 2021

Dial Direct 1 star review on 23rd October 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dial Direct Looks ok until you start to make a claim then it becomes an issue, been waiting for a ceiling to be fixed since November, first asked if i wanted to use my own builder and when told then can deal with it they go back and forth with their own builder about price, this is absolutely ridiculous, when you dig deep into the policy doesn't seem to insure you on much nearly everything states we do not cover for, i will be cancelling my policy as soon as the work is completed”

Posted 3 weeks ago

“All on line however, if you do need to speak to them they are responsive and easy to contact which is refreshing.”

Posted 3 weeks ago

“Good easy to use service, fairly priced all very straight forward.”

Posted 3 weeks ago

“I found that I had to amend my policy to include another driver and change my occupation. All of this was easily achieved in my account online - and I got a good price, too.”

Posted 3 weeks ago

“A no frills no problem insurance”

Posted 3 weeks ago

“Renewal was straightforward, although I was a bit miffed because my premium had doubled, in hindsight I should have got on the phone and negotiated a reduction, won’t make that mistake next year.”

Posted 4 weeks ago

“My insurance price went up over double than previous year for same cover not happy but all insurance companies have doubled prices where do companies think people are getting money from ?”

Posted 4 weeks ago

“Good price. Easy to contact if I ever need them. Renewal is super simple.”

Posted 4 weeks ago

“veary good servies”

Posted 4 weeks ago

“I thought my insurance covered breakdown.To my dismay RAC quoted £195 to come to the scene and fix a new tyre. I went elsewhere and got a new tyre for a lot less. Can you tell me why my insurance did not cover this?”

Posted 4 weeks ago

“Very straight forward , efficient and great communication”

Posted 4 weeks ago

“I received my quote to renew my insurance. I thought this was quite expensive so queried this with a sales person who immediately was able to give a discount which I accepted. I consider this as fair service.”

Posted 4 weeks ago

“Always very helpful, excellent service”

Posted 4 weeks ago

“Excellent service, no problems with having a claim, very efficient with repairs, good value for money”

Posted 1 month ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

Posted 1 month ago

“staff pleasant, polite and efficient.”

Posted 1 month ago

“Very easy to arrange insurance and good price at the moment for renewal quote”

Posted 1 month ago

“Very competitive, trustworthy and supportive company.”

Posted 1 month ago

“"Brilliant Simple Process And Great Customer Service \ud83d\ude09"”

(Van Insurance) - Posted 1 month ago

“Once again I chose to renew my insurance with dial direct. With insurance going up I knew my premium would be higher this year but dial direct came in very competitive, with this it made sense to renew. I’m not a fan of shopping around, I do like to stay with what I know. But I will always compare and make sure I’m getting a good deal. Dial direct are easy to communicate with and a pleasure to do business with, I would highly recommend 👍”

Posted 1 month ago

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Dial Direct is rated 4.3 based on 2,408 reviews