“The journey of 1 year car insurance with clements has been very much painful and harassing for me and my husband. There have been incidents where they send irrelevant mails saying that the documents are incomplete and therefore the insurance will be cancelled (inspite of them acknowledging earlier that all documents are complete) or a mail saying the term was finished prematurely so the no claim bonus certificate will not be issued (inspite of terminating the contract according to the mentioned date) .”
“I literally broken into pieces. My car insurance started on October month onwards paid 225pounds , I paid 119 pounds on November 24 and again I received mail to pay on dec7th without my notice Mr Nathan arranged for credit agreement closebrother finances. They sent mail that I didn't pay on dec07th. My car insurance processing done by Mr Nathan after I sent many mail unfortunately no response from Nathan. Today I received notice that if I won't pay with charges 235+30 they will cancel my car insurance. I got mail from Uk amendment that no need to pay on Dec 7th they spoken to close brother but still I received many mail n notice from close brother finances.
Without informing even single word about credit agreement to the customer after all processing asking to pay credit how come it's possible that's not fair. Mr. Nathan was so hurry to do my car processing and finally trapped in credit agreement without my notice am sorry to express honestly.
Now, they are saying they will end up my car insurance and am not eligible with any other companies too
Thank you”
“Excellent experience and pricing with Clements international and Federica Ricotta as my agent. Prompt responses and attention to my needs. Car insurance in Italy”
“The experience was superb. Mr Dominic was fantastic and helped me through all the Process. He was kind, patient and friendly as well. I am happy with the customer experience i have received from your end”
“By securing this car insurance policy with Clements insurance, Domenyk Stewart the agent who was assisting me,100% customer care,he fought for me,I'm so happy
My name is Canisius Chivaura”
“Terrible service I do not recommend this company. I was sold my insurance policy by Raj and then dealt with Danielle and her line manager Rolfy Elivio. Rolfy was particularly rude in emails, leaving me waiting (for long periods of time to queries regarding my claim), I am also sent rude responses saying I have been communicated to when it wasn't true (I mean its all via email so it's very easy to unearth a lie!). It was a very unpleasant and unprofessional experience and I WOULD NOT RECOMMEND FOR EXPAT INSURANCE TO ANYONE.”
“"I have been trying to add my wife into my insurance for 5 days. I called several times but no one picked up the phone. I sent an emails to add my wife but still I couldn't been successful by this time. "”
“Domenyk Stewart is very friendly he was helpful all the way through insuring proper information entry to the policy , explaining every single thing and my rights as I am new to the British accent. It was amazing experience with Clements, yes I strongly recomand them”
“I needed insurance and my situation was difficult. Frederica Ricotta from Clements was an absolute star as she guided me through every step of the process, worked out of hours and really gone the extra mile.
We picked up some of that famous Italian bureaucratic trouble but Frederica's expert knowledge of the industry helped us back on the right course and she effortlessly saved a situation that I thought was too complex to navigate She managed the process in what documents I needed, she was agile in getting the right documents and she issued the policy immediately after we sent the final required documents.
Its not ever that I'm impressed by insurance brokers but this time the trend has truly been bucked.
Well don Frederica and Well done Clements, Thank you for going the extra mile and for knowing what you are doing, a trait that seems to get rarer with time.”
