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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scammers. Rubbish company, customer service is absolutely appalling. Wouldn't trust them with a claim at all.”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“Rewards you for driving well, good user-interface, good price 👍”

Posted 1 year ago

Hello, thank you so much for your review! We are glad you are happy with the price and believe we have good user interface. Keep up the great driving for them rewards! We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

“Very pleased with the customer service and the agent I spoke to was very helpful”

Posted 1 year ago

Hello, Thank you so much for your review! We are glad our agent was helpful and you are happy with our service. We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

“I’m a new driver, the adding documents was so easy customer service was so helpful. Having a black box was arranged over txt and they came to my property to install. Really happy.”

Posted 1 year ago

Hello, Thank you so much for your review, we are glad you found sending your documents into us easy and as you have had your black box fitted. Have a great day! Chris @ Carrot.

Posted 1 year ago

“spoke with lee today and solved my problem and very happy with the action given”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad you are happy with Lee's service and as he solved your query. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Paul sorted renewal really quickly when I eventually got through the live chat. The chat feature has been appalling the last week - I have wasted ~5 hours sitting "no 1 in queue to be transferred to an agent". Renewal shouldn't be that hard.”

Posted 1 year ago

Hi Luke, Thank you for your review, we do appreciate all customer feedback, we are glad Paul was able to help with your renewal and as you have renewed your policy. Have a nice day. Chris @ Carrot.

Posted 1 year ago

“I spoke to jack on a live chat he managed to solve my queries and got everything sorted. Perfect service lovely staff and friendly. Would recommend!”

Posted 1 year ago

Hi Mckayla, Thank you so much for your review, we are glad Jack was able to solve your queries and was friendly and as you would recommend us. I will make sure your feedback gets passed to Jack. Have a great day! Chris @ Carrot.

Posted 1 year ago

“they helped me with everything and paul was great”

Posted 1 year ago

Hello, thank you so much for your review! We are glad Paul was able to help you with your query. I will make sure this gets fed back to Paul. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Live chat takes forever to connect with an agent. Wait like an hour to get hold of an agent and when they do they rush you with your query. Need updated live chat system which is faster and runs quickly and smoothly :)”

Posted 1 year ago

Hello Zahra, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“Yeah but the service is too slow. But the live chat is good for help”

Posted 1 year ago

Hello Savneet, Thank you for your review! We are glad you are happy with our help on Live Chat. Have a nice day! Chris @ Carrot.

Posted 1 year ago

“Easy to use, very helpful with anything that needs sorted or changed and very quick and efficient service, price for insurance is very good aswell, customer service is definetly 5 stars for my query’s and problems.”

Posted 1 year ago

Hello, Thank you so much for your review, we are glad you find us easy to use, you are happy with our service and find the price of your insurance good. We hope you have a lovely day! Chanice @ Carrot.

Posted 1 year ago

“Both the people I spoke to were lovely (Paul & Joe I believe) but I think the company is terrible. Having to cancel my policy just because I've moved house is entirely ridiculous, and offering a less than satisfactory refund after I've had 2 months out of a 12 month policy is disgraceful.”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“Excellent customer service from jack”

Posted 1 year ago

Hello Paige, Thank you so much for your review! We are glad you are happy with Jack's customer service, I will make sure this gets fed back to him. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Very good customer service”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Owen helped me with my insurance need. Best customer service and insured me in No Time. Abdullah”

Posted 1 year ago

Hi Abdullah, Thank you so much for your review, we are glad you are happy with Owen's customer service and as you were insured in no time. I will make sure this gets fed back to Owen. Have a great day! Chris @ Carrot.

Posted 1 year ago

“They are customer service iz good Nd friendly”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad you find our customer service good and friendly. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Owen was most helpful, answered quickly and dealt with my query with maximum efficiency, would be more than happy riding through the gates of Mordor with this man by my side, Sauron and his evil orc army wouldn’t stand a chance”

Posted 1 year ago

Hello, thank you very much for your review. we are glad Owen was helpful and dealt with your query quickly and with maximum efficiency. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Very helpful and efficient service by Ellie today. Unfortunately she wasn’t able to find the information herself however she assured me it will be looked into further and I will be advised no later than today.”

Posted 1 year ago

Hello, thank you so much for your review! We are glad Ellie was helpful and efficient. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Discusting company no contact number and cancels after only contacting day before, only knew as police stopped me and took my car don't use this company”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“Discusting company no contact number and cancels after only contacting day before, only knew as police stopped me and took my car don't use this company”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we would like to speak to you in regards to your query, please call our customer experience number on 0333 355 3187 to discuss the policy and arrange a call back with an agent. Thanks - Chris @ Carrot

Posted 1 year ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews