AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.40

2.4 Rating 1,055 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

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2.4

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

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“Car insurance - Called 3 times. 90th in the queue, 93rd in the queue, and 89th in the queue.taking up to one & a half hours to answer. Waiting for courtesy car which I never got. Want to scrap my car which I don't want. DO NOT USE THEM”

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Posted 1 year ago

“The most terrible insurance company! Travelled to Istanbul in March and had my case opened by airport staff. Reported in airport and made a small claim when i returned. AXA refused to pay-even with my evidence, and do not reply to calls or emails. Esculated to Resolver now 8 months on. DO NOT USE AXA!”

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Posted 1 year ago

“AXA reviewed my claim 3 years later and found that they had taken the wrong amount as an excess. Even though I was not asking them for the money they acted very honestly and returned the difference. A big thank-you to Louise who worked on the case and Liz who I spoke to by phone. Big company showing small firm customer care!”

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Posted 1 year ago

“I had Axa insurance in Switzerland for the household. The refuse to pay out on fire insurance for some reason (although I did not claim for this they confirmed) and Civil liability was not covered. You can only cancel at the end of the term and the company are clearly just after money and to minimize any payouts. Avoid at all costs.”

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Posted 1 year ago

“Shocking non-existent service. Company should not be operating. Phones not answered after hours of waiting when I tried to claim on Coverwise travel insurance 3 months ago after a serious accident. Now they're trying to pay me off to cancel my complaint - after a call out of the blue from their Mexico complaints team, 3 months later.”

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Posted 1 year ago

“Very good service and excellent quality service talking to good to people nice explanation respected and sorted Very comply Very nice I have like”

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Posted 1 year ago

“AXA INSURANCE IS A GREAT COMPANY PEOPLE CAN TALK TO THEM AND SOLVE THEIR PROBLEMS”

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Posted 1 year ago

“Would give 0 stars if possible. Waiting for 7 hours in hospital for insurance approval and all they can do on the phone is make excuse and lie about it being sorted asap. I pay for this insurance so expect the correct service. Completely unprofessional and will not cancel this insurance asap.”

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Posted 1 year ago

“Do not use AXA!!!!! I have emailed serval times to get my delayed baggage claim sorted out. I made the claim over a month ago and keep receiving an automated message saying they are too busy to assist me. I do not understand why I purchased insurance with them if they do not help when I need to make an insurance claim. I can not reach anyone by phone, EVER! However, it was super easy to get a hold of someone when I wanted to purchase the plan. I am so disappointed in this company. I did research before purchasing travel insurance, and they had good reviews. I guess you can not trust corporations to do their jobs anymore.”

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Posted 1 year ago

“One star isn't even worth i was involved in a car accident not my fault and my car was a total loss they received the payment from Co part and still after three weeks not paid it to my finance company despite phoning then twice you have to sit on the phone for hours to get through they haven't even made contact with the other driver so had to pay my excess and accident was nearly two months ago I do not recommend this company as I have done the work from them thier customer service are rude and don't care that this is causing added stress when the accident wasn't my fault avoid at all cost if you don't want to spend days on the phone and nothing happens despite me sending very detailed emails to them”

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Posted 1 year ago

“really bad service 1 year my vans been off the road , with no appropriate replacement , as promised. 2 garages have attempted to fix it , neither is regulated. SO beware I had my policy cancelled, in error. I have dealt with some rude complaint agents , who hung up the phone. Despite having 2 complaints upheld , i have been forced to go to the ombudsman. Avoid at all costs”

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Posted 1 year ago

“Don't bother with this insurance company. I have been waiting over nine months for my car to be repaired. Trying to get through to them is a nightmare they keep you on hold for over a hour then when you get to speak to someone they tell you one thing then pass you on to another department and you still don't get the problem sorted. I would have given them no stars the whole company is a joke don't waste your money or time on them.”

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Posted 1 year ago

“The worst customer service. I am trying to reach them over a month and still no proper reply. Definitely do not recommend this insurance company. Never again!”

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Posted 1 year ago

“Szybko i prosto super”

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Posted 1 year ago

“Good price and straight forward.”

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Posted 1 year ago

“Worst customer service. Poor cooperation to the customers and no response for any emergency service. Incorrect documents provides for cancellation.”

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Posted 1 year ago

“The worst customer service ever. They simply don't respond when it comes to claims.”

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Posted 1 year ago

“Very poor customer service call backs consistently not honoured and formal complaint totally ignored. Conflicting infornation provided constantly. Passed from pillar to post on the odd occasion i did get through. Awful company to deal with.”

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Posted 1 year ago

“Took Axa insurance out for a trip to Thailand in March 2022. Three days before I was due to go, I contracted Covid.,so was unable to fly. I made a claim, and was asked for the usual evidence (Flight ticket, policy number, evidence of Covid, airline letter of non-flight etc) They continued to ask me for the same documents over and over, even though I had already supplied them. Finally, they said "We possess all of the documents we require. We just need to check through everything, to see it is all in order" The last email I received was over two months ago, and absolutely nothing from them since, despite me having written several emails to them. Their policy seems to be to take your money quickly, then forget you. I am now in the process of going down the legal route to chase them. How can they still be in operation, blatantly ripping off customers? PLEASE DO NOT USE THEM!!!!!!!!!”

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Posted 1 year ago

“Falsified test results of Tesla Model S fire for their own benefit. Sickening to see a company falsify safety information.”

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Posted 1 year ago

AXA Insurance is rated 2.4 based on 1,055 reviews