Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.91

4.9 Rating 340 Reviews

99 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service after requesting invoices”

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Posted 2 days ago

“The best service with the best vans - every time. Very relaible”

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Posted 3 days ago

“it's amazing hazzle'free experience renting a van all here and professional customer service...refund can be worked on and made abit faster to process if possible...overall A+++”

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Posted 1 week ago

“The best car hire firm I have ever used, that is for sure. I used to fly into Gatwick regularly pre-Covid and always used Gatwick Car & Van. Excellent customer service, good vehicles and all at a very competitive price. After a break of a few years I flew into Gatwick again today. Lots of things have changed in the UK in recent years, some things not for the best, but Gatwick Car & Van Hire still offer an excellent service with a personal touch that is unrivalled. Very happy with the service, the car and the price.”

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Posted 2 weeks ago

“Really helpful and flexible”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“It’s the first time I have really been comfortable hiring a car. I felt as though I had known the partners for years. Each was so gently personable and relaxed, with a no fuss attitude. There was no pressure, everything was explained simply. The extra service to be picked up and dropped off at the North Terminal for a tenner each way was worth every penny - as was their offer to pre-pay (at no extra margin) the Dartford Tunnel toll - normally a habitual nightmare for me having come a cropper several times over the years since the demise of the coin throw fun. On return, the car was checked and signed off straight away, plus they’d ordered me a taxi for the North Terminal trip as they knew only one of them would be at the business at that early time. I am genuinely looking forward to my next Gatwick Cars & Van hire. Its a no brainer for me. I am a very happy customer! Oh and the little 2 door Fiat I hired was perfect for me! The cost of all this was less than £100 for 4 days with just a £250 deposit. They live up to the great recommendations you are reading here. It’ so nice to be part of the Ying & Yang of good business. Thank you so very very much chaps!”

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Posted 1 month ago

“Hired a Fiat 500 from Gatwick Car Hire and returned it without any damage and with what we thought was the same amount of fuel. However, they did not flag any discrepancies up in the fuel at the time,yet refunded our deposit a week later less £38.50: they fine you without telling you and of course you have no opportunity to discuss it. They did not respond to emails relating to the discrepancy and only admitted what they did when we phoned them and put them on the spot. I feel that this was unfair and disingenuous behaviour on their part - if they felt that there was a discrepancy they should have discussed it with us, and also charging £38.50 for - allegedly - a small difference in the fuel levels is indefensible and sharp practice. I suggest that anyone reading this review think very carefully before hiring vehicles from them.”

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Posted 1 month ago

“Very professional company, very friendly staf, nice cars, reasonable deposits, a example for the major companies, keep up the good job!”

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Posted 1 month ago

“Kind, honest and hospitality. Called at night but they kindly answered the phone and helped us for the next day’s early morning rental. Not located so close to us but we will come back to you next time, too. Staff never get us worried. The car is also clean and comfy. Thank you very much.”

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Posted 1 month ago

“Very happy with the service we received and for the very clean Luton van we hired for a house move. It all went very smoothly and we would highly recommend them for anyone needing a van. Thank you once again.”

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Posted 1 month ago

“After multiple years of hiring cars with Gatwick Car and Van Rental, they have consistently been an incredible company to work with. They provide the highest level of service at all times, are flexible and easy to speak to. The cars and vans have always been in great condition and when problems have arisen while driving, eg flat tyre, they are quick and responsive to fix it. At this point, I will only use Gatwick Car and Van Rental for my car and van hire needs.”

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Posted 1 month ago

“I feel that writing a review for this company and team cannot fully express how great a service GCVR gives. You have to experience it first hand, from speaking to the office or having the car dropped off to you. Cars are always clean and in top condition. We have been loyal customers for over ten years. We have tried the big companies, but have always had issues with the product whether it be dirty or damaged cars and, of course, the expensive add ons or coverage. This is not something we have experienced with GCVR: they have always gone above and beyond to make car or van rental stress-free.”

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Posted 1 month ago

“Excellent service and great car. Will use again and recommend to anybody. Super helpful team. Thanks 🙏”

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Posted 2 months ago

“Very good customer service. Prompt reply to my phone request. Staff were helpful, respectful and polite. Smooth admin. Car delivered and collected as agreed and on time. Car in good condition and appropriate for need. A fair rental price. I would use them again. Thank you to the Team who worked well together.”

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Posted 3 months ago

“Top draw across the board Second time I have used Gatwick Car & Van Rentals and it won’t be the last First time I rented a van. I saw they had a nice fleet of cars so this time I rented a car for my family and I Great customer support before the booking to rest my mind as it was a trip with a 1 and 3 year old. Raz, part of the team was fantastic. The car was great and the pick up and drop off with loads baggage was smooth Thanks guys We will be back ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 months ago

“Raz always delivers excellent service and makes renting a vehicle swift and easy. Thankyou for your great customer service Gatwick Car &Van Rentals Five stars from me ⭐️⭐️⭐️⭐️⭐️”

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Posted 4 months ago

“Excellent service in all respects. Easy booking, terms & conditions made clear, van almost new, picked up at local hotel and taken to airport after rental. Would definitely use again”

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Posted 4 months ago

“This was the 3rd time I've used this company. The guys on the desk are friendly and helpful. Great new cars, no hard sell to purchase extra insurance. Excellent swrvice and I highly recommend.”

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Posted 4 months ago

“Excellent customer service, with a very good fleet. I’ve been using this company for around 2years now and will not go to other hire agencies. I use their vehicles for my work. Abdul is s very friendly and competent. Definitely 5 stars.”

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Posted 4 months ago

Gatwick Car & Van Rental is rated 4.9 based on 340 reviews