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Gatwick Car & Van Rental Reviews

4.9 Rating 343 Reviews

99 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

4.9

Based on 343 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Gatwick Car & Van Rental twice now and am very impressed by their service. Communication is great and they have picked me up very promptly from Gatwick airport on both occasions. I have used other well-known rental companies often and Adnan has out-performed them all. Recommended.”

Posted 9 months ago

Thank you so much, Julia, for your 5-star rating of Gatwick Car & Van Rental! I'm glad that you have been very impressed with their service so far - communication has been great and they have been prompt in picking you up from the airport on both occasions. Your kind words certainly make us smile, and your recommendation is truly appreciated.

Posted 9 months ago

“Truth said was nervous using a company I found using on the web and not one of the big National names. Wow, What service we received. Pick up and drop off outside terminal door. Perfect vehicle. Zero wait time. No queues. Always on hand if any issues (we had none) Definitely will use them again!!”

Posted 9 months ago

Thank you so much for your 5-star rating of Gatwick Car & Van Rental! We are so happy to hear that our service was perfect for you and that you felt comfortable using us even though we aren't a national chain. It means a lot to us that you'd use us again and we look forward to working with you soon. Thank you!

Posted 9 months ago

“Fourth time we have used this company. Good value and fast paperwork. Cars perfect and airport collection a bonus. Driver Prada who collects and delivers most times very helpful. Other staff just as good. Delivery & returns seamless. Deposit return prompt. Cars pristine. Would recommend the company.”

Posted 9 months ago

Thank you so much for your 5 star rating of Gatwick Car & Van Rental, David! We are so pleased that you have used us four times and have enjoyed your experience each time. We value your recommendation and we are thrilled to hear that our cars and staff have provided you with satisfactory service. It is great to hear that delivery and returning the car was effortless and that the deposit was returned quickly. Thank you for your invaluable feedback!

Posted 9 months ago

“Extremely efficient service. Price of rental very favourable. Car wS very nice.”

Posted 9 months ago

Thank you so much for your 5 star rating, Ray! We are delighted to hear that you appreciate our efficient service and favourable prices. We make sure that all our vehicles are in great condition, so it's fantastic to hear that you thought the car was very nice. Thanks again!

Posted 9 months ago

“Needed to hire a car for the weekend on short notice. Car was new and in excellent condition. Rental price was very reasonable. Smooth rental process, well documented, and the rental place was easy to find and conveniently located. £250 deposit was returned to us in full after returning the vehicle. They had identified a pre-existing scratch that we could hardly see on the outside of the car before we picked it up, so I concluded they do check their vehicles very carefully before hiring out and on return.”

Posted 9 months ago

Thank you so much for your 5-star rating! We are thrilled to hear that you had a great experience with our car rental. It sounds like you found exactly what you needed on short notice, and the car was new and in excellent condition. We are humbled that you found the rental process to be smooth and well documented, and that the rental place was easy to find and conveniently located. We are also glad to hear that your £250 deposit was returned in full after returning the vehicle. We are glad that you agree that we check our vehicles very carefully both before and after rental!

Posted 9 months ago

“Friendly and excellent service. Have used several times and have always been very satisfied. Good value and convenient location to Gatwick airport. Would not hesitate to recommend and will continue to use in the future.”

Posted 9 months ago

Thank you so much, Brian, for your 5 star rating of Gatwick Car & Van Rental. We are thrilled to hear that you had a great experience with us and found our services to be friendly and excellent! We are delighted to know that you have used our services several times and been very satisfied with the good value and convenient location of our rental located near Gatwick Airport. We sincerely appreciate your high recommendation and look forward continuing to serve your rental needs in the future.

Posted 9 months ago

“Excellent service fantastic deals. Have used over many years. Wouldn't go anywhere else.”

Posted 9 months ago

“Competitive pricing, clean cars, courteous & polite staff. Clear and concise rental agreement all back up with existing damage photos. Used the company a several times in the past 12months, prompt pick up from airport and transferred to collect hire car. Highly recommended.”

Posted 9 months ago

“Awesome - we originally got a rental car from Hertz at Gatwick but the car was dirty and didn’t work too well. We found Gatwick Car and Van Rental had an upgrade to a much nicer (brand new) car for more or less the same price for the remainder of our time, so we swapped the car. GCVR made this really easy to do, including helping us find the right car even when the office was closed on a Sunday afternoon… and the checkout **including the drive to their place** was faster than the Hertz checkin (thanks to it all being online.. and Gatwick being so busy). Coming back was great, again a very quick checkin and then they helped us find the best station for our onward journey and drove us to the station- we didn’t even need to get out of the car to check out! Can’t recommend these guys enough, very friendly and hardworking, definitely will use again for our next UK trip into Gatwick OR Heathrow!”

Posted 9 months ago

“Delivery and pick up was excellent. Car was in good condition and perfect for my needs.”

Posted 10 months ago

“Excellent service in communication, value, car pick up, drop off, will definitely use them again, Thank you”

Posted 10 months ago

“Great Service, simple and efficient electronic paperwork process along with easy pick-up and drop-off from North Terminal.”

Posted 10 months ago

“Superb from start to finish. Friendly, personable and efficient booking. Seamless paperwork process. Great car - lovely quality and immaculate. Cannot fault this company at all. Highly recommended.”

Posted 10 months ago

“Friendly staff, received a clean car, and everything worked out perfectly. Very happy with Gatwick Car a Van Rental.”

Posted 10 months ago

“Quick to respond to enquiries and vehicles are always delivered in good time.”

Posted 10 months ago

“Loved the simplicity of picking the car up at the Terminal rather than taking a bus to an office with some guy trying to 'upgrade' you with a special offer thats actually + 400 pounds more than budgeted for. Clean car, great communication during holiday with them and a simple hand over at the Terminal. Oh, forgot... best price as well.”

Posted 10 months ago

“Hello, I’m Mitch Matthews, a private event dj. I play all over the UK and Europe. I hire vans as that leaves me to focus what I do best. I’ve used all the major van hire companies in my time. However, Ad (the boss) and his team have been 100% brilliant for many years, ever since I started using their company. Fines, Dints and scratches -over the years I’ve had a couple of parking and London congestion charge tickets. I’ve also accidentally put a dint and scratch on their vans. On all occasions they have been totally honest and fair with any charges. To summarise, I’ve used the other major van companies many times over the years, but not once since I e started using Gatwick Car and Van rental. They’re honest fair and cheaper than the rest. Use them you’ll be happy that you did. I’m happy to endorse their service.”

Posted 10 months ago

“Great service, never had any issues when hiring from these guys I would definitely recommend them.”

Posted 10 months ago

“I've rented vans from this company probably over 30 times and have always had impeccable service. Great vans, in great condition, sparkling inside and out. Lovely people to deal with also. Fully recommend!”

Posted 10 months ago

“Great service with a smile and the van I hired was very clean. Nice and simple procedure for paperwork”

Posted 10 months ago

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Gatwick Car & Van Rental is rated 4.9 based on 343 reviews