Gatsbylady London Reviews

4.94 Rating 924 Reviews
99 %
of reviewers recommend Gatsbylady London
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Gatsbylady London Reviews

About Gatsbylady London:

Based in London, Gatsbylady creates hand embellished, vintage inspired pieces with an extremely flattering fit. These ornate designs are comfortable, figure flattering and will make you feel as well as look fabulous.

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Phone:

02084712142

Email:

gatsbylady@gatsbylady.com

Gatsbylady London 5 star review on 2nd March 2020
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Gatsbylady London 5 star review on 17th January 2020
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Gatsbylady London 5 star review on 4th January 2020
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Gatsbylady London 5 star review on 1st January 2020
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Gatsbylady London 5 star review on 1st January 2020
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Gatsbylady London 5 star review on 22nd December 2019
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Gatsbylady London 5 star review on 18th December 2019
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65
Anonymous
Anonymous  // 01/01/2019
Unfortunately the bag I bought smells awful, like mold. Not very satisfied
Posted 2 months ago
Dear Customer, Thank you for sharing your feedback. We are sorry to hear about the smell. We can assure you 100% it's not mould - its a special solvent that cleans off the smudges left on the glass beading by the hand-beader because the product is 100% Hand Made. Sometimes the product gets packed and shipped to dispatch team before the solvent smell wears off during the drying process - it can take a little extra time during the winter. Unfortunately in your case due to Covid 19 - both our hand-beader and dispatch team was unable to detect the smell before shipping your order out - because of face masks being worn when there's more than one person at work place. We take extra precautions to ensure both safety of our customers and staff. You can leave the bucket bag out in the open where there’s a good air flow overnight and the smell should wear off naturally. We would appreciate it if you can kindly revise the feedback and focus more on the quality and performance of the product received and less on the smell. Should you require any further assistance, please do not hesitate to get in touch. Warm Regards Team Gatsbylady
Posted 2 months ago
Beads were falling off the hem before I’d even left the house.
Posted 3 years ago
Dear Customer, We are very sorry to hear that you had some issues with the dress ordered. Wish you would have got in touch with us instead of just leaving the negative feedback. We are always here to help, this is our family business and we work with our heart and soul. Our dresses are all handmade from scratch and sometimes during the delivery process - damages may occur if not handled properly by postal services. We emailed you promptly after reading your negative review to understand and fix the issue. However, we still did not receive any response. We allow 15 days before requesting reviews to all our customers because we want our customers to give reviews on our after sales responses also. In your case - had you contacted us with the fault we would have promptly got your dress replaced / repaired then perhaps this review would have been positive. Please always feel free to communicate with us if there any issues before leaving the feedback. All our items are 100% handmade and we are all human, sometimes things may go wrong and you should always give us the opportunity to understand and fix the issue. All the Best. Team Gatsbylady
Posted 3 years ago
Gatsbylady London is rated 4.94 based on 924 reviews