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Garden Street Reviews

4.2 Rating 7,059 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,059 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Suncast storage box on 1.6.23, after waiting a month for the product to come back into stock. On 6.6.23 the wrong colour storage box was delivered. On 7.623 I notified Garden Street of the error and you said you'd arrange for it to be collected. DPD failed to collect the box as arranged on 9.6.23 DPD also failed to collect the box as further arranged on 13.6.23. I have made several calls to Garden Street's customer services since then but although the woman I have spoken with has been polite and tried to resolve this, it appears you are 100% dependent on Suncast sorting the issue out and they don't appear to be communicating. I have been told by your customer services yesterday and today that they have made numerous attempts to speak or elicit an email reply from Suncast, to no avail. This is very concerning that the UK distributor doesn't answer the phone or reply to emails. Are they going bust? Today, 21st June, I have requested a refund and requested confirmation from you by phone later today that this has been actioned. I have also requested a telephone call to let me know when the incorrect product is being collected. This is a largish box which is now sitting in the communal hallway of the flats i live in and is very inconvenient to everyone here. Very disappointed, especially as Garden Street appears to have no control of events.”

Posted 9 months ago

“Delivered when promised. Very heavy but everyone loves the finished product. Excellent, thanks”

Posted 9 months ago

“Garden Furniture - Quality product, prompt delivery arrived well packaged looks great under our pergola just in time for all the good weather. Having two table tops between the seating idea;l for drinks etc.”

Posted 9 months ago

“Uncomplicated ordering process goods despatched promptly and cheapest on the 'net!”

Posted 9 months ago

“Brilliant service good price delivered on time what more can you ask”

Posted 9 months ago

“From placing the order through to popping the new product into the conservatory. Very pleased. Great service and well priced”

Posted 9 months ago

“Received my Keter cabinet April part was broken sent photos as requested was told you would look into and get back to me still no response ?!!!!”

Posted 9 months ago

“Excellent ordered lifetime shed got it delivered on time, the reason I didn’t give 5 star is because after I ordered the price was reduced almost £300 so when contacted them they refused to make the adjustment, and was told to cancel the order which ,means it will be delayed for few days, just couldn’t be bothered, normally when I make request when the price gone done and it was not dispatched, the company happily would refund the difference is.”

Posted 9 months ago

“I purchased my item.I was meant to receive a Free Bag ...after 6 emails,I am still waiting ....poor Customer Service, Unfortunately, they are not really Customer Services 😕 Finally, the Free Bag has arrived, thank you Garden St. I think the Customer Services are starting to improve..”

Posted 10 months ago

Read Garden Street Reviews

Hello, We have not had any emails from you. The item you have purchased is a Gutter Kit which does not include a free bag. Kind Regards,

Posted 9 months ago

“Brilliant. From start to delivery. And so nice to talk to a human being when phoning.”

Posted 10 months ago

“I ordered a flymo blade and it was delivered on time and exactly the product i required.”

Posted 10 months ago

“Took the full 10 days until delivery , but extremely well packed and now just waiting for my grandchildren to drag my bbq round from one side of the garden to its new situation.”

Posted 10 months ago

“First time customer - no problems with order so would happily use again .”

Posted 10 months ago

“Never use this company. Be very careful with what you order, as the picture of what you might be buying may not be the item you want... Pictures of the item I wanted turned out to be not the item they were selling. Very unhelpful staff on the phone, told to have read the description better. Not to go by the pictures...”

Posted 10 months ago

“Over the moon with my product. Would deffo recommend.”

Posted 10 months ago

“Excellent products from Norfolk Leisure. Garden Street needed a reminder to send one of the two items but reacted quickly. Otherwise a good experience, worth dealing with again.”

Posted 10 months ago

“Ordered LG Monza set with parasol online. Kept informed about delivery date and time. Order arrived promptly. Delivery driver was really good and took it through for us. First class service from start to finish.”

Posted 10 months ago

“Excellent fast service will use again”

Posted 10 months ago

“Absolutely love my table, great quality and price. From ordering to delivery great service. Thank you”

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

Posted 10 months ago

“Fast efficient friendly service”

Posted 10 months ago

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Garden Street is rated 4.2 based on 7,059 reviews