Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,062 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,062 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 31st January 2024

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, fast delivery times and fab prices. Very happy with my garden furniture covers.”

Helpful Report

Posted 7 months ago

“So pleased to have found * GARDEN STREET * great products at reasonable prices add this to brilliant service & you have Garden Street My go - to 1st garden store”

Helpful Report

Posted 7 months ago

“Bought Churney Valley Arbour, cheaper than other suppliers. Ordered and delivered within 4 days. Couldn’t be happier with product, price and service”

Helpful Report

Posted 7 months ago

“Order of 6 x 0.5kg bags Rolawn Seed and Turf Topsoil. Online ordering was easy. Living in the North East of Scotland, I'm used to difficulties and delays in delivery. At the end of the 7 days estimated delivery I had to email customer services as there was no update to my order status and I was getting concerned. They emailed back straight away to tell me the delivery was scheduled for later that day. Updates then started coming in from the courier who turned up bang in the middle of the delivery window. I'm giving 5 stars due to the quick response from customer services and that there was no difficulty in delivering to this part of Scotland.”

Helpful Report

Posted 7 months ago

“Amazing service and good advice given”

Helpful Report

Posted 8 months ago

“awning cover sent will not fit awning when still in wall brackets garden street have given totally negative replies to my mails and have refused to refund me would never use this company again they are the worst company i have ever dealt with the returns and refund policy is total utter rubbish”

Helpful Report

Posted 8 months ago

“Poor customer service. Very slow to communicate. Item yet to arrive, website states 1-2 week’s delivery currently on week 4 and no item! Chased but takes a week to respond ! Would not use this company again”

Helpful Report

Posted 8 months ago

“Appalling customer service. Can’t leave feedback on item as still not arrived !!! 1-2 weeks delivery on website now on week 4 and still no item! Would never use this website again.”

Helpful Report

Posted 8 months ago

“This company sells poorly-made junk. I bought a patio table and chairs and just over a year later they're already starting to rust and the plastic feet are all broken. Avoid”

Helpful Report

Posted 8 months ago

“Furniture is great, just what we wanted. Delivery was just as they said, was kept informed with an update on times. Regards Charles”

Helpful Report

Posted 9 months ago

“Good price, fast delivery and good customer service. Parasol base was missing but delivered the next day Highly recommend”

Helpful Report

Posted 9 months ago

“Initially item was out of stock when ordered and offered a full refund; however, Green Street advised a fresh delivery date and it arrived before the expected date so glad I waited for the later delivery as I am more than happy with the canopy. Took approximately 5 hours to build with the help of my son. Definitely at least a 2 person job. Very clear instructions and all parts/fixings were present.”

Helpful Report

Posted 9 months ago

“You need to check your facts before you ask for feedback on my purchase. The item I ordered was showing as in stock, after I paid for it I was then told it was unavailable and received a refund, so I can't tell you if I am happy with the item!”

Helpful Report

Posted 9 months ago

“Good product and quick delivery”

Helpful Report

Posted 9 months ago

“Have not fitted them yet, but they look good quality and were a decent price.”

Helpful Report

Posted 9 months ago

“As previously stated, I have no problem with Garden Street, the main issue is with the assembly instructions provided by Trimetal. They really are appalling bearing in mind the Storeguard unit cost over £600. Would not recommend it to other people.”