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Garden Street Reviews

4.2 Rating 7,063 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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03335771926

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sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items. One arrived very quickly, the other didn’t arrive. When I rang up about it, member of staff did not seem particularly interested and claimed that it was less than the agreed number of working days since the order. She was wrong about this, but didn’t apologise when I pointed this out to her. She claimed the item was on its way to me, but she couldn’t get the tracking information to work. She promised to ring the warehouse later that day. She rang me back much later to say that the item had got lost. She arranged for a new one to be sent out. This came quickly, but without any communication. It just turned up one day. It was lucky we happened to be in. I haven’t finished putting the composter together, but it looks as if two bits are missing.....”

Posted 2 years ago

“Longest lead times ever. Really disappointed. Waited for months for the item to turn up. In the end, I gave up and went elsewhere. On the positive, the refund came through quickly.”

Posted 2 years ago

“I can't write a review as I'm still waiting for my order which is taking forever.”

Posted 2 years ago

“Haven't got my garden seats yet and I'm sure they'll be lovely, but delivery is appalling. Not appeared within there stated time and then still not appeared after chasing, twice. So, they need a different delivery company! They themselves were helpful on the phone. I suspect it's out of their hands.”

Posted 2 years ago

“The main reason for ordering via Garden street was the promise of quick delivery. It has only become apparent, after me chasing, that the promised delivery time is totally untrue. Really frustrating and had I known I would have bought elsewhere.”

Posted 2 years ago

“Ordered garden furniture and was told delivery would be in 7-14 days. Two months later it has only just arrived. I wasn't given any updates until I contacted Garden Street directly, and then ended up calling them every week to see if it was back in stock yet, Garden Street staff were always courteous and helpful and the problem was clearly with the suppliers, but they could have been more proactive - and should have updated their delivery timescale on the website. When I asked whether I would receive any compensation for the delay they told me to contact them if I wanted to make a purchase in the future and they would see what they could do. Not a particularly great incentive to shop with Garden Street again!”

Posted 2 years ago

“arrived damaged,parts missing,didn’t want to accept it was there fault,long delivery time and still waiting for replacement parts over a week later!not a happy customer and won’t use again.”

Posted 2 years ago

“My order was pre order for 14th may now it is 23rd may. Still no word from garden Street when I can expect it or reassurance that it is in your thoughts.”

Posted 2 years ago

“Delivery 8 weeks to be delivered once in stock far from impressed. Not yet arrived”

Posted 2 years ago

“Ordered a garden arch only half turned up. After several emails still no sign so asked for a refund. Return courier company was very quick however after a week still no sign of a refund so another email sent. I’ve now been fully refunded. I would have given 1 star but the lady I spoke to on the phone was very apologetic hence the extra star.”

Posted 2 years ago

“Unable to review purchase as still waiting for item to arrive. Went past the estimated delivery timeframe and so I had to chase up and was told it could be up to another month. It would have been better customer service if someone had contacted me to let me know that the order was going to be delayed rather than me keep looking out for it when in fact it had never even been despatched. Hopefully will be able to provide good review of purchase - once it turns up!”

Posted 2 years ago

“Thanks for your email, but it seems a bit strange that you have taken my money and the goods won't be delivered for another 23 weeks!!!! Very poor delivery times and you can't put it all down to the Nora Batty virus!!!!! Cary Barnes”

Posted 2 years ago

“Ordered four picnic benches, two arrived in good condition, one arrived damaged but luckily all the pieces were there, one arrived missing the bench seat and legs pack (1 of 2). Delivery driver said he would be back the next day with the missing pack. No delivery. Contacted Garden Street to say the bench and legs pack was missing and they said they would send one out. Nothing has arrived, three weeks later and another two emails have been ignored. Still waiting ...”

Posted 2 years ago

“After ordering from Garden Street and paying in full I was given a delivery date which was initially acceptable. However I then received an email saying that my item was delayed. I sent 5 or 6 emails and called but found that I didn't get a response or was not given the information I asked for. the item did eventually arrive many weeks after the original date. I did not receive any apology or explanation. Not massively impressed by the service to be honest”

Posted 2 years ago

“still waiting on my order was due 26th April then delayed then took several phone calls to even get an answer and every time i was told i'd be emailed about it and then nothing happened.”

Posted 2 years ago

“I can't review a product I've never received. No attempt to keep me updated, the due date comes and goes and then new dates come and go... Always down to me to chase up. Does nobody go through backorders and keep customers updated? Basic customer service lacking.”

Posted 2 years ago

“Item ordered didn't hear anything for ten days, chased by email twice to be told item lost in transit and now out of stock Refund received promptly. Disappointed.”

Posted 2 years ago

“5 weeks later still no item. Emailed twice and had no help at all. Want a refund”

Posted 2 years ago

“The delivery was slow and not correct I had to wait for 50 per cent of the order to arrive and the store had no idea when it would arrive”

Posted 2 years ago

“Product and price good. But the delays!!! Delivery time stated as 7-14 days but was 5 weeks- the delivery company seems to wait until they are coming to the area so held on to our goods for 2 1/2 weeks before delivering and there was nothing we could do about that. We live quite near London so not exactly the Outer Hebrides! So very disappointing service overall, our project very delayed because of it.”

Posted 2 years ago

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Garden Street is rated 4.2 based on 7,063 reviews