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Garden Street Reviews

4.2 Rating 7,059 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,059 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered £1000 of garden sunshade. Missing parts result in being unable to use. Contacted company twice and still no resolution. They blame their supplier. I have an expensive sunshade I cannot use. Would not recommend and dreadful customer service. Avoid.”

Posted 1 year ago

“I ordered £1000 of patio sunshade, cover and base. Delivered with missing parts so unable to use. Called and emailed and still waiting a response. Not impressed and would not recommend.”

Posted 1 year ago

“Absolutely rubbish customer service still waiting for the other part of my garden store to show up,would not recommend this company at all.”

Posted 1 year ago

“Gazebo broke first week up paid £699 for it waste of money”

Posted 2 years ago

“Rang them to confirm delivery times were as stated on website they said yes and so I went ahead and ordered and then delivery time is double what they promised. Usual excuses trotted out. Disappointing.”

Posted 2 years ago

“What has happened to your lovely company?! In previous years it has been so easy to order paint from you online. This time, you don't recognise my address - even though I've put it in several times, do not respond to the chat line - instead, suggesting I might join your mailing list and company website! And I am still no closer to ordering one litre of your lovely peacock paint! Oh dear!”

Posted 2 years ago

“A patio set cover costing £63.... sounded good- but delivery to Central Scotland was £39.99! Need I say more?!?!”

Posted 2 years ago

“Horrific doesn’t even deserve a star customer service was socking and spoke to my partner like sh*t we bought a shed thinking this company was a reputable company but turns out they just want to take your money and don’t care for what happens to there product in the recent storm we had in late November 2021 we anchored it properly but the plastic brackets broke and they refuse to give us a refund or help us we are a young couple just starting out in our new home so £600 is a lot of money to lose”

Posted 2 years ago

“the price is good, but the delivery and after-sales are terrible because they take the money and turn their back on the customers even when the delivery is failed, they delivered it to my house where my disabled wife takes the car to access the house, very bad experience”

Posted 2 years ago

“My good GOD!!! We ordered in MAY 2021… It’s now the end of September 2021. We hear absolutely nothing of our £1,300 order!!! We have chased and requested updates to be told they will check and get back to us… we then hear nothing Really starting to think this company is a con?? Has anyone actually received anything purchased within year??! Shocking customer service- we obviously can’t comment on the product as it has been non- existent…..”

Posted 2 years ago

“Item not delivered, no communication, extremely poor service, had to cancel in the end”

Posted 2 years ago

“buyers beware! bike stores do not fit larger hybrids and certainly not three, as stated on web site. refused a refund as, guess what, we built the store only to discover will only take one bike at an angle, and so apparently we are not entitled to refund Huge waste of money, time and effort”

Posted 2 years ago

“The sides were warped, 1 door is a shade lighter. Looks like left out in light at warehouse. Plus 1 side front left the fitting clamp not moulded fully and so does not fit the locking hole at base. All this was put down to my fitting poorly including the door colour. Its laughable. Very expensive plastic rubbish”

Posted 2 years ago

“Ordered a metal shed - it arrived in a million pieces and was almost impossible to assemble. As soon as one piece was attached to the next, the previous piece detached itself. Appalling quality.”

Posted 2 years ago

“Poor help and service after receiving faulty product I won’t be buying from them again Unable to contact by phone and stick with product”

Posted 2 years ago

“Thank you for inviting me to leave a review on products that you were unable to deliver to my postcode. It would have been nice if you had told me on the point of order that you wouldn’t deliver. You took my money straight away and then refunded me for both items. Obviously I can’t and won’t be re ordering from your company.”

Posted 2 years ago

“Save your time and your money. If I could give less than one star, I would. We have ordered garden furniture from them months ago. This had been continuously delayed "due to covid" what a joke. So disappointed was really looking forward to enjoying the summer but it's heading into autumn/winter now and still no furniture. I have had to contact them chasing this 3 times trying to get answers only for them to say it will come on such a date but the date keeps moving. Matt as well save it money, get a refund and buy something in the sale (elsewhere) or wait until next year. Avoid buying from here for your own sake!!!”

Posted 2 years ago

“I think Garden Street must be striving for a 1-star rating. I received a damaged product (Chimenea). As soon as I unpacked the item I sent the company an email to alert them to this. Initially they responded very quickly and asked for photos. Photos were sent and then I waited... and waited... and I am still waiting. To make sure the company had received my photos, and because I'd received zero acknowledgement, I took it upon myself to call them and ask. The lady I spoke to was very nice. Indeed, they had received the photos. Some internal chasing was going to happen and someone would get back to me, I was told. But here I am, waiting. I sent them another email a few days ago. You've guessed it: zero response. Keeping customers informed is not hard. Unfortunately it's too much for some companies!”

Posted 2 years ago

“Overall very poor service from Garden Street and a very poor quality metal garage and I cannot recommend either Garden Street or the Lotus Metal garage. Very poor delivery time and poor quality metal garage. Garden Street would not deliver Lotus 10x23 Lotus metal garage to my second home in West Highlands despite this being on the mainland. I had to take delivery at my Glasgow address and at my expense hire a van to transport the very heavy metal garage myself to my second home. The metal garage arrived in Glasgow 8 boxes of which several were burst open and some parts had fallen out and were missing. These were replaced by Garden Street. I also ordered 2 tool racks but only one arrived. The second was subsequently delivered after I let Garden Street know. I would not recommend the Lotus 10x23 metal garage. Despite having a very smooth and level concrete base laid as a foundation the garage supports and panels did not line up and screws were very difficult to insert as the holes did not line up in multiple places. The metal is very thin and is very easily bent. Some panels were dented on arrival. The bifold doors are very flimsy and blow about in the wind. There is no adequate secure fitment supplied to allow secure locking with a padlock. The bolts supplied would have external screws which can be easily removed. The front bifold doors and side door have very large spaces down the sides and top so the wet weather can easily penetrate. I had to buy self adhesive rubber sealing strip to prevent water entering.”

Posted 2 years ago

“The absolute worst customer service I’ve ever received. Still waiting for my order. Still waiting any communication about an order that was due to delivered a week ago - ordered over 10 days ago. Really poor customer service. The worst. In 2021 they close on a Friday and ignore you until Monday. Shocking. Please avoid ordering from this company.”

Posted 2 years ago

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Garden Street is rated 4.2 based on 7,059 reviews