Garden Street Reviews

4.31 Rating 5,599 Reviews
82 %
of reviewers recommend Garden Street
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 79%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.38 out of 5
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Garden St.,

service is nil existence, all on-line, so a survey is a joke.

missing parts with product..... eg. 2 slats of the base pieces (should be 4). instructions are a joke.

I also bought a mini greenhouse a few weeks back and some wood split.... just poor, these things were not cheep....., your website has an aura you are the best, far from it.

shambles, I won't order from you again.


John Burns
Professor of Management & Accountancy
University of Exeter Business School
Posted 1 week ago
Excellent service from Garden Street, quick delivery and product was as described
Posted 1 week ago
Arbour looks very nice but disappointed with two big cracks in the wood which had to be filled with wood filler.
Posted 1 week ago
Prompt delivery
Good product, but had to redo one part as wood had split and screws too short for the base.
Now built and amended, happy with product.
Posted 1 week ago
Quality of product is good and the price is lower than other brands. Suggested for a garden furniture
Posted 1 week ago
How the hell can I write a review of something that is on back order and I haven't received yet??? I'll tell you one thing that is really annoying, and that's the fact that I'm constantly asked to review something when they know that they haven't actually sent the item out yet. I hope you can tell that this isn't the first time this has happened with Garden Street! Please stop it.
Posted 1 week ago
I haven’t received my purchase yet so how can I make a review.
Posted 1 week ago
Ask me again when I've received my order.
Posted 1 week ago
Excellent service with very prompt delivery. Would have no hesitation in making further purchases.
Posted 1 week ago
iI am still waiting for it to be delivered 😢
Posted 1 week ago
Good service. Log store was a bit damaged on arrival but nothing too major.
Posted 1 week ago
Very impressed with the service and the quality. Will definitely use Garden Street again.
Posted 1 week ago
I bought a garden playhouse before aug 2020 said i wanted to return it guality was rubbish Barcelona playhouse cost me 995 pounds were not happy to do this paid someone to build it .felt for roof was all holes bought more felt . Parts were missing still waiting on the parts and this is now oct 2020 getting nowhere with Garden Street have reported them to ombudsman and which not buy this playhouse or buy from them as a terrible company to deal with. Kind regards. Elizabeth Mary mallon
Posted 1 week ago
Delivery on time and good notice by the courier contractor. All parts in order and product good value for money. I applied 2 coats of weatherproof woodstain to all parts before assembly which was no problem for me as experienced in DIY over many years.
Posted 1 week ago
Still waiting for order and this is the second request for a review!
Posted 1 week ago
Misled with the purchase as they took the money but the item we out of stock. Waiting for four weeks and still not delivered
Posted 1 week ago
Great people to deal with.
very fast delivery and many thanks' guys for going the extra mile.
Customer Service at it's best!
Posted 1 week ago
Very happy. This was a gift for my friend who loved to braai. This lets her do it in all weathers. It’s was easy to put up with clear instructions. Considering it’s so light we were impressed how sturdy it is.
We added lights to really make it special
Garden Street 4 star review on 8th October 2020
Posted 1 week ago
Still awaiting delivery after several weeks.

Not good.
Posted 1 week ago
Over the moon with this garden gate, well packaged for a damage free delivery and a top quality, well built product that is sure to last many years !
Garden Street 5 star review on 7th October 2020
Posted 1 week ago
Garden Street is rated 4.31 based on 5,599 reviews