Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,056 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,056 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the service I received, I will not be buying anything from them again.”

Helpful Report

Posted 1 year ago

“Very flimsy, takes a long time to put up. No base !! Takes a huge amount if time to adjust once put up. very disappointed!!”

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Posted 1 year ago

“Provided what we ordered in good time and looked o`k. But the door joints cant stand the weight of the glass. within hours the doors wont close.”

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Posted 1 year ago

“The furniture was promised within 10 working days. After the 10 days and no sign of the furniture, I emailed asking for a delivery update. It turns out the furniture had been ‘lost in transit’ (yeah right) and did not arrive for another 8 days. So 18 working days of the summer without furniture. Not happy at all. Secondly, the cantilever parasol is faulty. After only a week the pole has bent and the parasol is not able fix in position over your table, so any slight wind and the parasol moves away from the place of shade to expose yourself and your guests to full sun every few minutes. When I contacted Garden Street, I was told “ Unfortunately there is nothing we are able to do due to no fault or damage to the product.” Stay clear of this company. All they’re interested in is your money.”

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Posted 1 year ago

“This company should be avoided at all costs”

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Posted 1 year ago

“Unfortunately, the plastic shed was very poorly designed and nothing fitted properly so I had to return the shed and had a full refund, thanks for giving me refund.”

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Posted 1 year ago

“Terrible condition and quality! Do not buy from this company.Avoid..Item has got holes and seller claiming its natural thing!! Worst purchase ever!”

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Posted 1 year ago

“the picnic bench was ordered on the 15th July 2022. Delivered 19th July 2022 in the condition in the photo. Packaging damaged and items projecting out of the packaging. Inspection showed there to be numerous items missing, notably; seats, legs and cross members. Garden seat contacted and replacement bits were to be despatched. Now in the first week of August and no sign of replacement parts or refund or replacement table.”

Helpful Report

Posted 1 year ago

“Awful customer service don’t use them I needed a replacement part for a kettler gazebo 2 weeks later and still waiting despite assurances from the customer service manager that he would deal with the issue personally Definitely not worth the few quid I saved by buying from them”

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Posted 1 year ago

“Awful service and customer support. I would not recommend anyone to use them at all. I have not received my item for well over 2 months and they have not been honest about it.”

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Posted 1 year ago

“Had to pay nearly £100 pounds to return an item. Very disappointed won’t be buying from these again”

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Posted 1 year ago

“Garden Street offer great products at a good price, but they do not offer a great Customer Service if things go wrong. Ordered a BBQ, £850 so a big investment, which was badly damaged on arrival. Item was out of stock so a replacement was not possible. Communication was poor, emails not answered in a timely manner, telephone not answered and answerphone full!! The item arrived on a pallet which had been damaged during transit which led to the item's damage. I was only offered £50 compensation, so I did intend on returning the BBQ as £50 did not cover the damage sustained. However the item was difficult to repackage, and the pallet would not have held it in place, further damage during return was a real possibility with the liability being mine so I was left with no choice other than to reluctantly accept derisory amount, as I could not guarantee the item would arrive without further damage. If you want to take your chances that there will be no problems with whatever you buy, choose Garden Street, but be aware if there are problems, you may regret it!”

Helpful Report

Posted 1 year ago

“Awful rude customer service experience”

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Posted 1 year ago

“The delivery company used DB Freelance, unable to deliver, the order confirmation says “The driver will assess the property layout upon his arrival and deliver where most suitable, in most cases this will be where instructed. “ Several alternative days offered all “too restrictive “”

Helpful Report

Posted 1 year ago

“Item arrived within specified time but was damaged. I have emailed within the requested 3 days to notify you as per Ts and Cs but have had no contact back. I have tried multiple times to call but am told to leave a message but the mailbox is full. I have contacted via twitter but have had no contact back. Good price, nice garden set but awful customer service!!!”

Helpful Report

Posted 1 year ago

“Terrible customer service. Had bin shed dumped on the doorstep on 17th April with no warning. One of the packages was damaged and one was missing. Arranged a collection and the missing package turned up. Tried to arrange for the broken piece replaced but after speaking with about 20 different people its now 7th May and no collection and no broken piece replaced. Spoke to collection agency and they can't collect till MAYBE next week that's 1 month since ordering. I'd advise to ho to Wickes. £15 more but a MUCH better service. AVOID AT ALL COSTS!!”

Helpful Report

Posted 1 year ago

“Going into the second week and still the missing parts have not been delivered. Still no contact from Garden Street. A £1000 of garden patio sunshade that we still cannot use. Dreadful customer service. Avoid.”

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Posted 1 year ago

“Day five and still waiting for my missing parts issue to be resolved. No contact despite my emails and calls. £1000 of patio sunshade I cannot use. Avoid and buy elsewhere.”

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Posted 1 year ago

“After waiting over three weeks and having paid in full my order was cancelled without notice. Not very good service”

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Posted 1 year ago

“Be warned this company has no idea about customer care and will put up a brick wall if you want to return something. My simple advice is spend your hard earned cash elsewhere and get treated with a bit of respect rather than an inconvenience.”

Helpful Report

Posted 1 year ago

Garden Street is rated 4.2 based on 7,056 reviews