Spaces Group Reviews

Name: Spaces Group
Address: Handel House, 95 High Street, Edgware, London Borough of Barnet
Rating: 4.72

4.7 Rating 180 Reviews

94 %

of reviewers recommend Spaces Group

Company Reviews

Metrics

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4.7

Based on 180 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Spaces Group 5 star review on 3rd October 2023

Mr Brian G

Spaces Group 5 star review on 27th June 2023

Andrew W

Spaces Group 5 star review on 17th May 2023

Gavin B

Anonymous

Anonymous // 01/01/2019

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“Wonderful experience from start to finish”

Helpful Report

“We hired Garden Spaces to design and build a garden room for us in Sept 2023. The initial planning / survey stage was done by Paul who demonstrated a very strong attention to detail. He came up with a design that maximised the usage of the space, and came up with an L shaped design so that we could have a storage area as well as a garden room. We were able to customise many parts of the process and appreciated expert advice. The build stage was somewhat beset with problems. Firstly we were hit with an unexpectedly large bill for bay suspension for the skip. GS booked a skip for the whole job when I would have thought it was only needed for the early dig out, and they were as shocked as I was by the charges our local council added for bay suspension. This was resolved by Roger at GS who generously agreed to share the excess cost. Secondly, the initial build team decided to quit with the building about 70% finished. Carl, the foreman on the job at Garden Spaces did his best to find another builder - Frank - to finish things, which he had to do whilst working on another job. This was frustrating at the time but we got there in the end albeit a few weeks late. Frank worked hard with a very strong pride in his work. Despite these wrinkles, the main thing is we now have a wonderful garden building, with a very high build quality, that looks excellent inside and out. It has completely transformed our garden and our house. We would very much recommend Garden Spaces!”

Helpful Report

Good afternoon Richard, Thank you so much for the detailed and honest feedback. We are so pleased that you are loving your bespoke garden room. Once again may we thank you for your patience, and apologise for the forced change of the installation team. This is a very rare occurrence but hopefully we have demonstrated that we are 100% committed to overcoming and delivering a high quality product, no matter whatever obstacles we encounter. As ever, do let us know if we can be of further assistance in the future. Kind regards, Roger Hedge - Director

“Garden Spaces built our garden room quickly and efficiently. The workers were very professional, built it to the agreed spec. The key garden spaces project manager was on top of the project and therefore executed the project very well.”

Helpful Report

“Garden spaces have recently built a garden gym. The team, particularly Robert were extremely helpful and professional throughout. There was attentional to detail. They tried to keep cost down where possible. The building itself went up quickly, and with minimal mess. I would highly recommend this company to anyone considering an outdoor space.”

Helpful Report

“A fantastic and professional team from start to finish. These people understand customer service and really care about the projects they work on. I could not be more delighted by the end result. Special mention goes to Rob the Sales Director who was so patient with us during the design phase as we developed the design till we were completely satisfied . Would strongly recommend this company”

Helpful Report

“I am delighted with the finished product - a 2 bedroom annex with living room / kitchen and bathroom. It was a larger project than I had anticipated which took longer than I had anticipated; but the workmanship was to a high standard and any problems were resolved promptly. The company were always on hand to advise and support. I have no hesitation in recommending them.”

Helpful Report

“Garden Spaces built a Music Room for us at the top of the garden, we opted for the platinum soundproofing option which has worked out well with great acoustics for both playing and recording. The build quality was also great with thanks to Charlotte, Robert and Karl for sorting out some minor issues along the way. Delighted with the finished product.”

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“Garden Spaces helped design and build a customised garden gym. I'd struggled to find people able to build into the available space but Garden Space were able to do this and I've been very happy with the end result.”

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“Generally very good,hard working builders,sometimes a bit messy”

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“We did a lot of research before choosing Garden Spaces for our build. They have provided excellent service, they take care of everything from design to completion. The quality of the work is very good, the admin team answers any queries very quickly and the whole operation is very professional. They will design your project to your exact requirements so you can have a unique dwelling. We are delighted with the result.”

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“Excellent work. Provided exactly what we wanted.”

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“Garden Spaces recently completed my new garden building which we will be using as a gym. The quality of the building is great and the service we received throughout was excellent. Quick responses and excellent communication from the office team. Robert, the design consultant worked closely with me to achieve exactly what we wanted whilst the guys on site did a great job and were polite and speedy! We had one small issue on site but we resolved this quickly and to our satisfaction. I would highly recommend Garden Spaces.”

Helpful Report

“My garden room was built in late 2020 at a cost of approx £35k and initially I was over the moon. The building was stunning and the team that built it were excellent. I left a glowing review and even let potential purchases view my garden office. However since then I've had various issues (doors not square, step trim came away and roof started to come away) that needed aftercare and I have to say that Garden Spaces show very little effort when it comes to customer service for issues after the build. I've had 2 visits from members of their team and neither fixed the issues and now I'm being told there is no one to come and help due to a shortage of workers. Well I bet they are putting up new spaces still!! It smacks off they've had my money and now I can get on with it. It is so dissappointing. I email them most weeks and hear nothing ...so now I'm leaving this review as I've given them plenty of chances to make good.”

Helpful Report

Hello Sharon, We are sorry it has taken longer than anticipated to get to you. I am glad to see that a visit is now booked for the 17th May to sort the misaligned door and damaged roof membrane. Best regards, Roger Hedges Director at Garden Spaces

“My garden office was built in 2020. It's now 2023 and I still couldn't be happier. Excellent team and excellent build. Can't recommend highly enough.”

Helpful Report

“First-class service. From the moment we went through the briefing process, right through to the final sign-off. Everyone who worked on our project with us was stellar and put up with me being a very stressful and sometimes unpleasant client with aplomb (sorry again). In particular, I want to give a huge shout-out to Robert Nita from sales, and Ricky + his team on the build who were all outstanding and deserve every praise imaginable for their work (and a pay rise if its going...) Well done everyone, you should be so proud. One VERY happy client here.”

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“The work has been done in two and a half weeks. Shorter than I expected. It all went smoothly. I am very happy with the result. Hanna C”

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“Met their expected start date and completed an excellent Garden Office on time using a skilled and polite crew.”

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“I contacted Garden spaces to design and build a bespoke garden studio. Pre-sales and initial experience was fine, but upon completion of the build, I had to call them back to adjust the door as it didn't close correctly (why did they do thorough checks before leaving?) Unfortunately after several years we've now noticed the studio appears to be sinking in one corner and also the movement has now prevented the doors from closing correctly, meaning the £20k+ studio is barely usable! Despite numerous attempts to contact them, they refuse to investigate the matter and no longer respond to our calls/emails. The one email we did receive was simply to point out their terms of conditions. Pay close attention to the small print: - the uPVC doors/windows warranty is only 1 year! You need to upgrade to aluminium to get any sort of useful warranty. - they have a generic disclaimer that any movement/subsidence is not their problem, even if the the ground screws they've specified + fitted aren't adequate or correctly sized for the weight of the studio and they take no account of ground conditions (eg clay soil vs loam soil) Please be wary of this company - do your research! It seems other people have had similar issues to myself but on a much larger scale (eg. google "annexespaces dispute") I intend on taking legal action, as Consumer Law takes precedence over unfair contracts. Will try to update the review in the future with my progress...”

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“The whole design and installation process went very smoothly, from Matt's careful measurement and advice to Ricky's speedy installation. One small electrical issue was quickly resolved after completion. Thank you.”

Spaces Group 5 star review on 2nd September 2022

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“Our tenant was extremely happy with the summerhouse with its design and workmanship.”

Helpful Report

Spaces Group is rated 4.7 based on 180 reviews