This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"The product itself a 10x6 ghouse was much as expected and assembled easily but frustratingly there were some small items missing. The base which is included on a summer offer was missing the "J" clips to fasten to the greenhouse frame, and subsequently during assembly we discovered that only 100 nuts/bolts had been supplied, and not the larger pack (of 124 I think) for the 10x6 greenhouse. The bits were supplied after a phone call but should have been included from the start. The delivery instructions we had given were not passed to the driver, despite 2 phone calls we made advising of limited access, and it was only thanks to a very professional and capable driver that the delivery was made."
"The shed we ordered arrived really quickly. In fact, so fast that it arrived to an empty house. Happily my neighbour let it in.
Two of the metal support pieces were squashed. One of them was squashed at both ends and the other was out of shape in the middle. I took both to the garage on the corner to ask if he thought it would be possible to un-squash them or whether I should just send them back. He took a look then set about doing the repairs. The result is that they both work but look slightly bashed.
The shed itself is great. I will say that I'm not good at putting flat packed anything together but with the help of a neighbour, the shed was up in four hours – except for the doors. They were assembled and hung two days later by my brother and a friend. It was then we found that the shed wasn't quite square so the doors aren't either. However, it all works, rather more than less, and I'm 95% happy with my purchase."
"Expected to wait few weeks at least for delivery of huge garden fountain but 2 days later its set up and running! I contacted customer service for information and they were amazing totally brilliant service thank you so much would highly recommend"
"arrived all packed very nice no damage driver very helpful easy payment all very good many thanks."
"Great bit of self assembly kit. Easy to change the size of yourself if required. Simple but very strong and good looking."
"I found the ideal Arbour for a small space in my garden. On-line ordering was easy and I was kept up to date with the delivery timescales."
"The product I ordered was an 1-14 delivery time scale when it did not arrived I contacted the seller and they were very helpful in looking into it and getting it resolved. And very happy with my purchase."
"Love the Bird Bath, prompt delivery, calls to advise day & time."
"Prices are excellent and the service is both efficient and friendly - we will use GardenSite again and don't hesitate to recommend them."
"Great Price, great communication, overall fantastic service and a good product the shed we bought is of good quality and easy to assemble too."
"No problems at all. Water feature received. Well packaged and in good time."
"Speed of delivery very fast as in stock. Helpful delivery crew.
Instructions simple enough. Thoughtfully spare topmost (triangular) roof slats provided in case of damage in transit but not needed.
It was not difficult to erect although judicious use of a saw to correct some inaccurate angles was beneficial. Impressive final product with small footprint.
Illustration shows product after preservative applied."
"Order table it had a shapped screws on inside of table so have to email to see what they will do very disappointed in this services as most business to call tell them what wrong they collection it and replace it with a new one no question asks , this is like you don't trust the customer and what they tell you"
"Help make the garden done"
"Quick response to arrange delivery. Contacted again to confirm arrival of delivery and patio slabs left on drive where I had requested. Early days in the life of a patio but really pleased with the slabs so far."
"Garden site kept me informed by email all along the dispatch and delivery service when the goods arrived in good time from order date. Very pleased with the quality of the arches great value for money
"i bought a garden pond from garden site a few weeks ago and also a UV light at an extra cost of 60 GBP and it has never worked we contacted garden site and spoke to one of your colleagues and all she said when asked for advice and she sent me a manual which I already had and did not tell you very much about UV light does it actually light up when working or not. my phone number is 01303488456 any advice would be helpful before returning the item to the garden site"
"they did not have trimmer wire for the strimmer they sell and told me to buy streamer wire for another model and re-wire the existing spool.
as opposed to order in the right one!"
"I bought a Metal Flying Duck .. it arrived before the estimated delivery date and was very well packaged. We're really pleased with our purchase, it's extremely well made and looks brilliant sitting on the side of our pond. Quick, easy ordering and knowledgeable staff .. will definitely use GardenSite again."
"Delighted with speedy delivery (item came next day, eventhough standard delivery was selected) and that because, the pond pump we ordered was no longer available, we were sent the newer (better) model at no extra cost! Will definitely use Gardensite again"