Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

GardenSite Reviews

3.9 Rating 154 Reviews

71 %

of reviewers recommend GardenSite

Company Reviews

3.9

Based on 154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone

About GardenSite:

Established in 1999, GardenSite has been selling thousands of gardening products online for over 18 years, and the family-owned business has been within the garden industry since 1952 - Assuring you that their expert advice, customer service and product knowledge is trustworthy and valuable. That's why so many customers choose to buy from GardenSite each and every day and why you'll find real and honest reviews right here on their Reviews.co.uk profile page.

The online garden centre boasts thousands of home and garden products ranging from garden sheds, greenhouses, pond pumps and supplies, fish and aquariums, garden furniture and structures, barbecues, outdoor lighting and much more. So whatever you need for your garden, GardenSite will most certainly stock it!

Visit Website

Phone:

0121 355 7701

Email:

customercare@gardensite.co.uk

Write Your review

Tell us how GardenSite made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GardenSite 5 star review on 29th July 2021

GardenSite 5 star review on 4th July 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, better than expected and very good value for money”

Posted 5 years ago

“Order no 281516 We are absolutely delighted with the wishing well I ordered , it came well packed on a pallet, and was very easy to put together, and looks great in our garden . One very happy customer”

Posted 5 years ago

“The article ordered was delivered on time, with no fuss. Thank you.”

Posted 5 years ago

“Started out with delayed delivery. Supplied poor quality Rowlinson shed. Customer service cumbersome. Complaint response inadequate. Do not recommend Gardensite as an online retailer or Rowlinson sheds if you are looking for a robust product.”

Posted 5 years ago

We are disappointed at receiving a one-star review as we have endeavoured to resolve a problem that we believe occurred due to the shed being inadequately anchored and not as you suggest sub-standard in any way. From our records, I see that you contacted us to say that your shed had blown over and asked why this had happened. Following an initial apology, we reviewed the photographs that you sent and concluded that, as you live near John o'Groats in the north of Scotland, an area well known for high winds and bad weather, particular care should have been taken to anchor the shed to a solid base. In these circumstances it is clear that we cannot accept liability, as the shed that was delivered was entirely "fit for purpose" but evidently not adequately anchored when assembled. Therefore, it is entirely reasonable that we did not accede to your request for a replacement shed or free parts, but we have offered to supply replacement parts that are chargeable. As a 60 year old business, we have always stressed the importance of customer care, and I am distressed that potential customers may see your unwarranted negative review. However they need only see the vast majority of positive feedback that we receive to be reassured regarding the products and excellent service we offer. Kind Regards, David Coton / Partner.

Posted 5 years ago

“Highly recommended company. Product as described, speedy delivery.”

Posted 5 years ago

“quick and efficient service and delivery”

Posted 5 years ago

“When I telephoned to book my items the operator was very helpful. I initially placed my order, but then decided to add on a further item. The operator was very helpful with this and amended my order with no problem. All items were delivered together and quickly.”

Posted 5 years ago

“Ordered a solar powered pond which arrived very quickly and was nearly £10 cheaper than online sites. Very good seller.”

Posted 5 years ago

“Good price, quality product and delivered on time. Really happy with the service.”

Posted 5 years ago

“I hadn't been able to find an impeller for my Blagdon 5 in 1 pond pump anywhere until I found one here. First time I had used GardenSite but it won't be the last. Impeller arrived very quickly and we have seen some pond nets on the site we haven't seen anywhere else which seem just what we need.”

Posted 5 years ago

“Good service”

Posted 5 years ago

“The item I bought was impeller for a garden pond pump. It was for my grandson, service was good, happy grandson happy me. Thank you.”

Posted 5 years ago

“Thank you to David and the team @ Gardensite. Very generously donated a prize to our fundraising charity in aid of Mind UK. This is the 3rd time you've helped such a worth cause. Thank you once again :) from at all Team Hickton”

Posted 5 years ago

“Quick and straightforward service at a very good price. Friend who is a gardener was very very impressed with the quality”

Posted 5 years ago

“Bought storage stool at a great price with discount. Arrived quickly, very pleased.”

Posted 5 years ago

“i resently purchased a large pegoda and for it to be constructed for me. I asked questions about preparing the site and got great feedback on how to do it. Since then i have emailed and asked for a delivery time shedule and have heard nothing and no updates as to when im likely to get it. Great service prior to buying but rubbish after purchase. I am still non the wiser when it will be here”

Posted 6 years ago

Dear Nigel, Thank you for your review. Our apologies for not responding to your email sooner regarding delivery times. We have since found your original email, which had unfortunately gone into our email spam folder, hence our non-reply. I believe that Dan has been chasing this up for you and has replied to your email and has tried to call you. He has liaised with the delivery and installation team in order to contact you directly in order to book in a convenient install date. We hope that your issue has now been resolved, if so we would appreciate it if you could kindly amend your review once you have had your product delivered and assembled to your satisfaction, as we are sure you will be very happy with your purchase. If there is anything you would like to discuss further, please call us on 0121 355 7701. Kind Regards, GardenSite Customer Care Team.

Posted 5 years ago

“The sections all fitted together and I had no problems.”

Posted 6 years ago

“Great response on product query. Good prices and fast service - ideal!”

Posted 6 years ago

“Delivered on the date promised. Quality of item good.”

Posted 6 years ago

“For choice at good prices.”

Posted 6 years ago

«
1
2
3
4
5
»

GardenSite is rated 3.9 based on 154 reviews