This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"Gave a very competitive price price for our garden furniture made even better with a discount voucher. Speedily delivered."
"Our replacement Oase pump arrived in 48 hours - happy fish in our pond !!"
"Ordered breast cancer rose
It arrived beautifully packaged and excellent condition"
"The service was swift and efficient at a good price. Superb!"
"I bought a carport, it was delivered promptly by two very nice men, who put it where I asked without any problem. It was fairly straightforward to assemble, and is a well made, structure."
"I contacted staff via phone as believed I had ordered twice, when in fact I hadn’t ordered at all!! I duly placed my ordered which arrived very quickly and was two lovely items."
"I just wanted to message to say how impressed I am with the quality and the top notch service I received recently from the Gardensite.
I ordered a Premier Red and Gold Garland and It is one of the nicest christmas decorations I have come across for an excellent price. It look stunning on our dining table.
As for delivery, I am highly impressed, arriving the next day after order, and having a query about next day delivery, Dan who i spoke to was more than helpful and polite towards myself regarding my query. I hope this is recognized. To receive my order by midday the next day and dispatched in more than appropriate packaging, I will not be hesitating to purchase much more from you in the future.
I just wanted to give an excellent review of my first experience at GardenSite and I will be highly recommending yourselves to all my contacts.
Thankyou once again, It is a pleasure to see such good quality products attached with outstanding customer care!"
"I ordered a 3 way connector to replace a damaged one. It was delivered quickly and I was able to get my Blagdon garden lighting system up and running soon after."
"Every was on time and we saw the biggest smile on my partners face when she opened it up thanks"
"discovered bottom splitting had to screw together"
"Good service and good quality of goods for the garden and at a good price have been pleased with all I have bought from you plus delivery is good have not had any problems with your service,keep up the good work"
"Delivery when promised. Item carefully packed and arrived in perfect condition. We are very pleased with our garden statue, she is lovely."
"The worst mistake i have ever made was making a purchase from the Garden Site. Ordered a 8ft x 10ft Metal shed for it be damaged, not the size i ordered, fitted by odd job men who told me themselves that the shed was rubbish after i paid £742.00. The roof had holes in it, the panels were warped, dented, scratched and the quality itself was poor and flimsy.
After numerous requests for a refund and sending photographic evidence of the damage, waiting for staff at Garden Site to return from holiday and Investigating me, still no refund. I sent letters advised by the Citizens Advice, their response, we'll send new panels. I then said no thankyou i want my refund please, still no refund. In the end after 4 months of this going on i had to contact Money Claims Online which is a small claims court. Only then did i get my refund plus court costs.
Now at this moment i still have the shed dissasembled up my back garden as Garden Site have ignored my requests to take it away, leaving sharp metal panels in a heap in my back yard.
Their customer service is absolutely shockingly appauling. So as you can gather this is the worst shopping experience i have ever had, and i regularly shop with other companies online.
Basically they gave me the run around for 4 months, holding back my refund which i was entitled to for faulty goods. They was in breach of the Consumer Rights Act and have been reported to Trading Standards."
"beautifyl door knocker, much better that I could have wished for. Very pleased"
"The products I ordered arrived arrived on time and they worked."
"I ordered a Palram polycarbonate shed (6' x 4') and it arrived within 24 hours! It was the best price I could find and although the contents looked a bit flimsy, it is beautifully engineered (with good quality screws and fixings, even some spares).
Garden Site made the process so easy on their website I was sure I must have forgotten some detail. The shed looks a treat and earning its keep already!"
"Pre-ordered garlands at start of year and had amazing communication keeping me up to date with order. Best service I have had of any business."
"Delivered very came when asked product looks good and easy to install but instruction could be clearer with more written features"
"Products are really good and the service excellent."