Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Gardeners Dream Reviews

2.9 Rating 200 Reviews

46 %

of reviewers recommend Gardeners Dream

Company Reviews

Product Reviews

2.9

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

Write Your review

Tell us how Gardeners Dream made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gardeners Dream 1 star review on 7th March 2024

Gardeners Dream 1 star review on 7th March 2024

Gardeners Dream 1 star review on 7th December 2023

Gardeners Dream 1 star review on 7th December 2023

Gardeners Dream 1 star review on 7th December 2023

Gardeners Dream 1 star review on 30th May 2023

Gardeners Dream 1 star review on 30th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly the same issue as a review further down - the potted Christmas Tree arrived, the roots have long ago burst through the sides and bottom of the too small pot so it requires immediate repotting. The bottom branches are scraggly and thin and the apex of the tree has been sawn off! Who sends a Christmas Tree with no apex for the Star? Having read the reviews of the lack of response, will not bother contacting them. Hopefully I can save the tree for the garden by repotting but not hopeful based on other reviews. Wish I had seen these reviews before purchasing.”

Posted 1 year ago

“cancelled my order then put the items back to full price which was over 15 times the original price i paid. no phone number to speak to anyone. awful.”

Posted 1 year ago

“i bought a 140 kg of your grass send from Amazon , am i able to plant the grass seed in December Many Thanks Mark”

Posted 1 year ago

“£9.90 for a perennial plant that turned out to be little more than a sickly discoloured seedling. This was a trial for online buying of plants. Its not the best time of year I know but I bought similar plants on the same day from my local garden centre which were as expected for the price. You can't telephone this company ( I tried ) and you have to pay to return goods. Never again . Avoid”

Posted 1 year ago

“If you have ordered a Buddleia Prince Charming, have your magnifying glass to hand.It works out at £2.50. an inch.A tiny shrub emerged from the box. Bone dry and shrivling, yellow sickly leaves, the only healthy thing being the moss carpet over the soil around the plant.A sure sign of long neglect.”

Posted 1 year ago

“I bought 3 Clematis plants in 2021, it said they won't come good until the 2nd year. They are still thin and spindly and half dead. I have another Clematis growing next to them which is 5ft and doing fine so it's not the conditions. They are weak plants. Waste of money. The company won't do anything as too much time has passed but how could I advise them sooner when it said they won't come good until the 2nd year. Won't buy from them again. Save your money.”

Posted 1 year ago

“Placed an order for friends 20th Wedding anniversary for a China Rose to be delivered. Did not receive a notification about delivery & when I chased I was informed that delivery had failed & been sent to local Royal mail office despite my friend works from home & no attempt or card left. As this is a plant I requested for another one to be resent as that is what I had ordered and paid for. I did not get a confirmation of this & again had to chase up. I then received an email notifying me that my order had been cancelled and a refund processed which I did not ask for, completely disgusted with the lack of service and care. I have since emailed several times to escalate the issue with the operations manager/director as this was ordered for a special occasion I feel strongly about being let down. Again no response at all, very very poor & ignorant for such a company who like other companies need as much business as possible right now. I would highly recommend that you do not waste your time or money with this company. Even 1 star is too much in this case!!”

Posted 1 year ago

“Bought snow white strawberries roots which the fruits mean to be White and more dear than red one but it turned out just ordinary Red strawberries!!”

Posted 1 year ago

“They have glorified illustrations but the product does not match. Its better to display the exact product, and illustrate the grown size after. If anyone is looking to buy Sambucus Black Lace just pop into B&Q and you will get much better deal.”

Posted 1 year ago

“Ordered 10 x 9cm Elaeagnus plants in March costing £100. They were well packaged when they arrived, but only 2 had leaves. Anyway, I planted them all up believing that the other 8 should start sprouting over Spring - as long as they have a good root system. Over two months on and the 2 plants that already had leaves are doing well, but the other 8 are virtually still all bare, apart from a couple that attempted to sprout, but seem to have stopped now having only managed a couple of stunted leaves. So all in all, it's cost me £50 each for two small healthy plants. I won't use Gardener's Dream again. The quality of their plants is just not good enough.”

Posted 1 year ago

“Purchased a rooted Christmas tree for garden , done everything by the book , great care & well nourished soil etc .. totally dead in less then 5 months .!! When it arrived it did not look Pot grown tree but one that was dug up placed in cracked plastic tub then pushed in a outer tub so we replanted straight away . It was never to be used in the house but was purchased for a tree in garden to decorate Christmas time, well no chance of that !! The tree was £100 .., so contacted customer care & to be honest they could NOT care less , nice as pie whilst ordering but should you have a problem then JUST FORGET IT!!”

Posted 1 year ago

“Paid 89.99 for a plant that was supposed to be five to six foot. Plant wasn’t even five foot,weak and spindly.complained as soon as we opened the packaging and saw that the plant looked nothing like what was advertised.to,d we could send it back but would have to pay packaging.not very customer friendly,no remorse on the part of the company”

Posted 1 year ago

“Just received my cordyline Tango ,absolutely beautiful so very well packed plant received in excellent condition will definitely order from you again thank you so much 🌺🌺”

Posted 2 years ago

“Such a shame, plants I ordered were not as advertised. Contacted seller and sent them photos showing 10 to 20cm discrepancy in size. Ryan was rude and unhelpful unfortunately on email today.”

Posted 2 years ago

“Terrible service, misleading website designed to confuse, no attempt to resolve issues after purchase. Avoid!”

Posted 2 years ago

“I bought a 10 pack of a certain species and received a selection that looked nothing like the illustrative photos. Really disappointed.”

Posted 2 years ago

“DO NOT BUY FROM - misinformation in adverts. Pay extra get less Paid £18.49 for a plant off etsy. Paid extra to receive a bigger plant. Received a 12.99 plant which was way smaller. I know they sent me the wrong 12.99 plant as they sent the receipt with my order stating it was the wrong size!!!! My etsy receipt and bank statement clearly shows I paid 18.49 for the larger plant I did not receive. I have a feeling they did not have the plant in this size as I wanted to review it on etsy but it was removed shortly after my order. I have photos of there receipt, my etsy order and bank statement so there is no getting around stating you advert clearly states what I got. As you provided proof I did not get it I am extremely angry I am now going to have to work out how to get what I paid for. I do not want a refund I want what I paid for. Now I'm going to have to pay shipping costs for there mistake.”

Posted 2 years ago

“DO NOT BUY FROM THEM!!!! Wish I had read the reviews first. Bought two plants from them on 20 Dec and they were nothing like the pictures they display and plus they both since died.”

Posted 2 years ago

“AVOID CHRISTMAS TREE DIRECT .COM (also known as Gardeners Dream and Craigmarloch Nurseries) We had a terrible experience! 2-weeks of emailing back and forth with several photo evidence, this company has refused to exchange or refund in full. We’ve been buying fresh cut Christmas trees for over the past 5-years or so and NEVER had any issues! Some trees came prettier than others - AS NATURE MADE THEM - but never have we had a tree delivered with several levels of the bottom brunches cut off along with being shorter than expected! I have had no choice but to escalate my complaint to their Head Office, Trading Standards and The Financial Ombudsman. Please be aware of this company! Know your Consumer Rights and don’t be afraid to escalate your complaints when and where necessary.”

Posted 2 years ago

“Wish I could give no stars. I spent £100 on a potted Christmas tree that can’t even stand up. The tiny pot was warped and the roots had grown out months ago. So my fun day was spent buying a new pot and soil and then re-potting the 5ft tree in the freezing cold.”

Posted 2 years ago

«
1
2
3
4
5
»

Gardeners Dream is rated 2.9 based on 200 reviews