Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 350 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 350 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 18th January 2024

Anonymous

Garden Buildings Direct 1 star review on 18th August 2022

Neil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Experience - 1040576:GBD1995209 We ordered a shed 04/08/2023 and were told 4-6 weeks delivery, when asking for an update 5 weeks later we were told it would be a further 1-2 weeks. After 8 weeks we finally received delivery (With only a days notice it was coming). We treated the shed before assembly, as is recommended by any reputable landscaper, to ensure proper coverage, we did this on the assumption that the shed was fit for purpose. On 08/10/2023, we took stock of the parts and it was at this moment we realised that more than 50% of the fixings were missing and that we didn't even have the hinges! We saw this as human error and planned to purchase them ourselves and email the next working day. Upon attempting to assemble the shed the same day, we noticed the rear left gable was shorter than the right due to a manufacturing fault, we also saw this as human error and decided we would purchase a fascia board to make up for this and also notify them of this. After this, we noticed that the 19mm pressure treated tongue and groove floor we paid additional for was too wide and would have required cutting, it was at this point, where we hadn't gotten past 3/24 pages of the instructions, we decided not to commence with erecting the shed due to the multiple manufacturing faults that we had come across and notify customer services of our request for a return due to totally losing faith in the product and company. We followed up with a phone call and a subsequent email 09/10/2024, where we were told that due to us treating the shed, this was classed as "acceptance" in their T&C's (We checked and couldn't find this) and that we were only entitled to the incorrect parts being replaced and would therefore need to measure every single part (Being the entire floor, the fixings, one half of the left hand side and one half of the rear gable). Upon receiving this email, we sought legal advice and were told that under Consumer Rights 2015, it is on the manufacturer to provide a reasonable solution that is FOC and is at no inconvenience to the customer. We also found out that even if we were to accept the goods, this does not deny us our consumer rights. Following numerous emails to this company where we notified them of this breach and no reply after 9 days we decided to contact our credit card company and commence a chargeback following that same legal advice. (An email later followed on the 23/10/2023 where we were offered £51.30 partial refund AS WELL AS replacement parts, which we denied). Long story short, Garden Buildings Direct waited until the last day to challenge this chargeback, with the reason being that the shed was fit for purpose and IN USE, a clear lie as it was still taking up space in our garden, and contradicting their previous emails where they offered to replace the parts. This led to us needing to pay for an expert to evaluate the shed and provide an independent report on how the shed is not as described or fit for purpose. During this timeframe, which lasted a further 3 months, we were told to notify this company that the goods were ready to collect and were actually told now we were able to take a partial refund OR replacement parts, contradicting their previous email. Following our submittal of this report, 6 months on from ordering the shed, the matter was not taken further. I can't emphasise enough the stress that this put us through, in such a financially difficult time, to have to pay to resolve. It is on this date, a month on from the resolution of this matter, that we can safely submit this honest review and hope it helps others to make a proper decision on whether to use this company.”