Gap 360 Reviews

Name: Gap 360
Rating: 4.73

4.7 Rating 1,619 Reviews

91 %

of reviewers recommend Gap 360

Company Reviews

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4.7

Based on 1,619 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Gap 360:

With 200+ trips in 50+ countries there is something for everyone!

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01892527392

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info@gap360.com

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Gap 360 5 star review on 19th April 2024

Liv S

Gap 360 5 star review on 14th April 2024

Freya

Gap 360 5 star review on 10th April 2024

Anonymous

605

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked 2 trips with Gap360 for February this year! Tess was super helpful with looking into different trip options and helping me coordinate them! :)”

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Posted 1 year ago

Thank you for your review, Lauren 😊 We will be sure to pass on your lovely feedback to Tess!

Posted 1 year ago

“fairly easy to use the website and team has been very kind and helpful”

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Posted 1 year ago

Thank you for your review, Evadne!

Posted 1 year ago

“Great tour around Thailand, although I felt at some points the value for money could have been a bit better. The highlight of the trip was Kit, our guide who absolutely went above and beyond to organise everything and help people when they needed it. All of that on top of being an all-round lovely guy with a great sense of humour and a wealth of knowledge about travel across Thailand and SE Asia. Thank you Kit!”

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Posted 1 year ago

Hi Jake, thank you for your review. It's great to hear such lovely feedback about our tour guides! We will make sure to pass your comments on to our operations team.

Posted 1 year ago

“Easy to use website with relatively quick and helpful customer service. Only downfall is the lack of communication about who the tour operator actually is as all my 3 tours were not run by gap, other operators. So when I’m receiving emails from other operators they are easily missed or come as a bit of a last minute suprise. I wasn’t aware that they were run by other operators and think this should be communicated a little more in pre departure info.”

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Posted 1 year ago

Hi Elena, thanks for your feedback. It's great to hear you found our Travel Advisors helpful! We will make sure to pass your comments on to our operations team.

Posted 1 year ago

“really good, answer the phone straight away”

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Posted 1 year ago

Thanks for your review, Mea! 😊

Posted 1 year ago

“I had an amazing 25 day trip to Thailand meeting the most wonderful people! We did many activities with Gap that I don’t think you would be able to do without booking a tour. Our group leader Markie was really lovely, helpful and friendly! She knew lots about each place we stayed, where to go and what to do, and was brilliant at helping us to organise optional activities! I would say there were lots of additional costs that the group weren’t expecting and could have been broken down a bit better but other than that a great trip!”

Gap 360 4 star review on 21st November 2022

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Posted 1 year ago

Hi, thank you so much for your review! Great to hear you had a lovely time in Thailand and loving the pictures. We will be sure to pass your feedback onto our team 😊

Posted 1 year ago

“this was a really great trip! although i don’t think you get many activities included for the price you pay and if weather is bad there’s not a lot to do on the islands. The accommodation is ok but on some islands it’s far away from the main bars/ food places. Our tour guide nyla was amazing and couldn’t commend her more”

Gap 360 4 star review on 13th November 2022

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Posted 1 year ago

Hi Georgia, thanks so much for your feedback. It's great to hear you enjoyed your trip to Thailand and found your tour guide amazing! We will make sure to pass on your comments to our Operations team.

Posted 1 year ago

“Gap360 helped me decide between two packages that I’ve been considering for well over a year, their options included more help after I finish the welcome week, so it was mainly that aspect that helped me decide who to book with and put me at ease that the company I chose cared about me”

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Posted 1 year ago

Hi Christopher, thanks for your review!

Posted 1 year ago

“I've travelled with Gap before and they've always offered excellent customer service whenever I've had any questions, queries or doubts. The 25 day Thai adventure with Gap was a great way to see parts of Thailand I never would have seen by myself. There was great activities and plenty of free time (which everyone else used to party). Our tour leader, Kung, was so nice and very helpful. Fun trip, ended on a high snorkeling with sharks and turtles!”

Gap 360 4 star review on 28th September 2022

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Posted 1 year ago

Thanks so much for your review, we really appreciate it and are so glad you had a great time on your travels with us!

Posted 1 year ago

“No problems so far”

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Posted 1 year ago

Thanks for your review!

Posted 1 year ago

“Chai was the best tour guide ever! Couldn’t have asked for a better person to lead us around Thailand Some of the places we stayed were not the same as I got told by gap360 before the trip started. The new hostels were not up to the same standard as the hotels we were supposed to be in”

Gap 360 4 star review on 10th August 2022

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Posted 1 year ago

Thanks so much for your review Kate! We will make sure to pass on your feedback to our operations team 😊

Posted 1 year ago

“I was very happy with our thoughtful and accommodating guides Nyla and Poy. I have extra needs as an autistic person and when I said I needed to leave a loud place Poy walked me back to the hotel. I would have liked more cultural information about the ways in which people lived in Thailand but due to the immature people on the tour I think it would have been lost on them and kind of pointless. I was very disappointed with the English people on the tour. I am older (26) but I was so shocked with the language of the 'men' on the tour, from the r words (in front of me an autistic person which I was very open about) to consent jokes whilst in a 3000 year old cave with drawings, to games of would you rather gang r**p x or y. I was shocked with the amount of Homophobic comments from the people on the tour. 'That's gay' ... I haven't hear this kind of language since I was at school 10 years ago. I am an openly bisexual women and there were bisexual men and other women on the tour who felt increasing uncomfortable about the language used. It really tarnish the trip and was very hard to hear day in and day out. I had to go off by myself a lot to get away from it. Or call this use of language out which was meant with conflict. I did not expect in this age group to be so immature which sadly did make the trip very unpleasant at times. This is no fault of the guide or gap360 and I feel like I just got very unlikely with certain people who dominated the group dynamics on this trip. I had an amazing time with other lovely kind people on this trip and because the group of 23 was big, by the end we branched off and had our own outings and fun. Thailand is absolutely beautiful and I just wish the gym boys had slowed down a bit on the jungle hike so we could take it all in and see the animals (which were no where to be seen due to the loud inappropriate conversation by these boys). I had an incredible infighting experience in the temple praying to Buda (which again was interrupted by the immature boys laughing the whole time in the sacred place). I liked Bangkok but would again have liked to have seen more of the culture the museums ect (maybe this is my age again rather then the strip). Chiang Mai was beautiful, personally 1 day less would have been better. The Elephant 'sanctuary' was not a sanctuary as we would describe it. There were men with sticks who owned the Elephants and even though these Elephants were not put to work in the logging industry they were there for tourists and recently the men who owned these beautiful Elephants had bred a calf. The baby Elephant was amazing to see from a selfish point of view as a tourist. But it did make me sad as this little guy was there again for the tourist to oow and aww over. It does make me wonder why they brought a bull in to bred when there is no where for these Elephants anymore. It did feel a bit like they where there to perform, taking the banana from there mouths and going to the river. I do believe these Elephants are cared for but they did feel more like pets. The flight was with a very budget airline to the south of Thailand. The men had no leg room at all. And it did not feel very safe for the nervous flyers. The islands were incredible and I enjoyed every single one of them. I did think ao nang was pointless, were was nothing there, people got stung by jellyfish, the hostel felt like a prison mental cage. And I did not feel safe in the area as it was dominated by Indian men who were tourists or shop owners who would sexually harass you as waking down the street every 10 feet. I would like to say that the Thai people were very friendly, really like tourists and the men were very respectful of us women and I never had an issue with them. I would remove ao nang of the trip. There was a lot of travelling between places and I feel often this was unnecessary when there were airports in the towns we visited more often then not. I am not sure if this was due to price, but flying between Krabi airport and koh Samui for example would have been better. Rather then hanging around bus stations and hours on 'ferries' boats, buses and taxis. The islands were amazing on the east side of Thailand and I just wish we had more time there! So good 😁 I wish there was a flight from the east side of Thailand to Bangkok so you could fly straight home on the last day. The coach being a day coach as well just was very long and felt again a bit of unnecessary time wasting. Overall I would have no gone with this group of people had I known what their every day language and how immature these boys where. But I am pleased i did experience some of Thailand and did some amazing people. Again our guide was so accommodating and always on hand 24 hours a day for 25days straight, if anything she (Nyla) deserves a medal.”

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Posted 1 year ago

Thank you so much for your really detailed and informative review, we appreciate you bringing these points to our attention. We will make sure the local team and the guides take additional steps in the future to speak to the group about appropriate behavior whilst on tour, and to be sensitive to other cultures and of other travellers. We're glad that overall you had a really great time on this trip and that you loved Thailand 😊

Posted 1 year ago

“Initially, it took a few days for my query to be answered, I asked a question through WhatsApp and the website but when I received an answer I had all the information I needed to book. The booking process was very easy.”

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Posted 1 year ago

Hi Zoe, thank you for your review! We will pass your feedback on to our advisor team. We hope you have an amazing trip! 😊

Posted 1 year ago

“The Thai adventure trip was amazing; very well organized, a good balance between free time and planned activities, and I felt like I properly saw Thailand. Our tour guides (Kung and Jesse) were brilliant and made me feel very safe throughout (as a solo female traveller this was really important for me). I met such lovely people and I really want to travel more asap! I think the trip was a bit overpriced given how cheap Thailand is. For me it was still worth it for stress free travel.”

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Posted 1 year ago

Hi, thank you for your review! We will make sure to pass on your feedback to our team ✈️😊

Posted 1 year ago

“Booking with Gap360 has been super easy. The staff I’ve interacted with have been exceptionally helpful in answering any questions I may have. They have even contacted the local team to find out more about the itinerary for me. Response times have always been fast. Only reason this is a four star not five is I think there should be more transparency about the fact you need a doctor to fill out a medical form if you have a health condition. I’ve never had to get my doctor to fill in a form to say I can go on holiday before, it came as a shock to me. I am unable to prepare anything till I’ve been for deemed to go which is a stress I wasn’t prepared for. I’m not against the medical form as I understand it’s to keep them and me safe but wish that there were alternatives.”

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Posted 2 years ago

Thanks for your review Amelia, we're so glad we can help with any questions you have. Thank you for providing feedback, we're always looking to improve our customer experience so I will make sure this reaches the relevant team for consideration. We hope you have a lovely trip with us 😊

Posted 2 years ago

“Everything went great. only thing is u guys should make sure that the information, pics and details are up to date because the pictures that were of African Dawn were def not the experience. The game room was filthy and not even used. There was nothing to really do but drink and sit around.”

Gap 360 4 star review on 15th August 2021

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Posted 2 years ago

Thank you for your review Sarita, we're glad you had a great time! We have passed on your valuable feedback to our product team to help improve the experience for future travellers.

Posted 2 years ago

“The itinerary itself was amazing, and thoroughly enjoyable. However, our tour guide Tan, was fairly useless. She got us from A to B but didn’t inform us of any info such as bus/ferry times, or if we asked her a question she would say ‘look at the whatsapp group that we set up’. On one occasion she was quite rude to me, I asked one of the tour guides at Khao Sok National Park what was for dinner and she replies quite sassy at me saying ‘he’s the tour guide not the cook’ - to me that comment was unnecessary and rude. Most of the time she acted as if she didn’t want to be there, and everyone in the group felt that she was lacking on the tour guide front. This did make the trip less enjoyable, but thankfully the other people who were on the tour were lovely and I made some life long friends. But the places we went too were great, however I would recommend changing the location of the Koh Phangan hostel, as there isn’t much to do close by and as most people are on budgets they do not want to take a taxi/tuk tuk, and would rather things be in walking distance.”

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Posted 4 years ago

Hi Alexine, thanks for your feedback! We have passed this information onto our products team 😊 Glad you had a great time 🏝️

Posted 4 years ago

“Very clear, professional and accesicble. Doing Oz jobs in Melbourne, could of done with more testimonials from ex travellers on what people did for job and living arrangements after the orientation as extra security that all will be well.”

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Posted 4 years ago

Thanks for your feedback! We have passed this onto our relevant team. We hope you have a great trip 😊

Posted 4 years ago

“Haven’t been on my trip yet so can’t give 5 stars yet! But if you are thinking about travelling for the first time I recommend booking with gap 360! They answer every question (all 5 million of mine anyway!) and help to reassure you with everything - very helpful if you’re like me and stress about all the things you’re not 100% sure on!”

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Posted 4 years ago

Thank you so much for your review, hope you have an amazing trip 😊

Posted 4 years ago

“Everything was well organised in terms of flights transfers ferries between the islands. The only criticism was that our rep Ru wasn't very acknowledgeable I think this could have been due to language barrier otherwise very nice man. When we asked a out local eateries or things to do outwith the tour he couldn't really answer so we had to guess where to go by using the Internet.”

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Posted 4 years ago

Thanks for your review Gemma, we glad you had a great time! Your feedback has been passed on to our product team.

Posted 4 years ago

Gap 360 is rated 4.7 based on 1,619 reviews