“Game have terrible customer service. I went to buy an item instore but quickly checked online and it was cheaper. The staff told me it was the online price but the same product. They contained to explain they have this offer to pick up from the store where you then get a discount for the postage charge. I did this and it was a different item turned up than I wanted. They would not fix in store and told me I had to do this online. I then couldn't get through to anyone on the phone, was told different things on live chat where I waited in twice and nobody came, then I got a very unhelpful email eventually a month later. I would say I had to do an online chat about 5 times and was fobbed off every time. I eventually had to get paypal involved as there was no talking with Game. Ordered early November and only just got sorted late January. I will refuse to use Game anymore, instore and online. It's really sad what this company has become as it used to be my go to in the past.”
“deliberately sending my item to the wrong address
I've placed an order today - some details, including my address, were imported from Klarna - I was never given the choice to change the address, I thought It would happen on the checkout, but it never did.
basically Klarna had a very old address of mine, I don't live there anymore.
I contacted Game support literally 30seconds after my order was placed, to rectify the address issue.
They said they can't do anything, they can't even cancel my order, so they are deliberately sending my item to the wrong address.
The overall customer experience was very poor, with no guarantee that I will get my item, in fact no solution at all - as far as they can see - I've paid for the item, they don't seem to care whether I get it or not.
surely this is not legal or the bare minimum in compliance with UK Customer Rights, when 30seconds later after placing the order - the company is refusing to cancel your order, OR refusing to change the address, knowing the item will be delivered to some strangers.
This is unacceptable.”
“I bought a Pokemon Scarlet from GAME.co.uk because they said they would provide a Pokemon figurine in their Twitter post and on their website.
Soon after I placed my order, I found that they had silently removed the bonus from the item, so I was worried and started asking them if I could get this bonus.
I asked many times, and they could not give me a clear message, which was just the cut-off date of the bonus. They could only tell me general information and claimed I would get this bonus 'while stock last'. They did not want to give me clear information so that I could purchase elsewhere. They did not tell me the bonus cut-off date until 2 hours before the parcel arrived. They told me the cut-off date was 7 Nov 2022, which they should have known before I placed my order. They did not clearly inform customers about their cut-off date so they could get more orders.
Because of their trick, I waited for the stock to arrive, and I got nothing. I must pay for the return postage myself if I want to return it, and I do not think they will refund my delivery postage (postage for getting the parcel). Because of the postage loss, I will not return the item. Returning them will make me lose even more. I treat this extra money as a fee to see their true colour.
They are very dishonest/ chaotic about their pre-order bonus, so I recommend you not to buy from them. You will only get your bonus 'while stock last'. You can never tell when their stock will run out and how many stocks they have before you cannot easily cancel your order. Even if you go to Paypal to dispute, it isn't easy to prove you are right as they will not include any pre-order bonus information in your order.
I wish this pre-order could turn out to be good so I would have become their loyal customer, but unfortunately, they are making me very disappointed.”
“Embarrassingly bad customer service, they even take pride with how bad they are, they actually put more effort into being lazy than in actually doing their job.
They will take a week to respond, only to give a one word unhelpful response with no elaboration.
Oh, but if you call them out on it? They will respond ASAP where they will sulk and cry at you for calling them out. Thats right, thats where their effort goes.
This is the only way to contact them, utterly pathetic.
Terrible website too.”
“unable to pre order . they need to employ new website developers .
very difficult to get hold of customer service wise .
no online chat
ive sent 10 plus emails in got no replys .
do your self a favour and order through amazon or currys .”
“Made me wait over 5 hours for a PS5 in a queue. Finally got to checkout, console only was sold out so had to get a bundle, once I paid and order confirmation came through email I got a second email cancelling my order. Security problem? My personal card, my registered address, my email and my telephone. How can it fail? I've used Game for years but no longer a fan. They've upset alot of people today and this is going to cost them in the long term.”
“Total lack of customer service. I ordered an xbox package for 1-2 click and collect. Hadn't arrived after 5 days so I cancelled. Hadn't left the warehouse and this was verified by staff in the shop. Wasnt refunded and then promised a refund which would take upto 21 days later. Two months later I'm still waiting on my £400. Simply awful customer service and anyone contemplating buying from this company needs to check out small the independent review site as I'm not alone.”
“I ordered a Boxs Set online but didn’t realise that I ordered Blueray instead of normal DVD (my mistake) when it came to returning it- it took 4 emails and 3days later for a response.
As there was nothing wrong with the item they refused to pay for the postage and packaging. I thought it might of been covered when returning the parcel.”
“Always love popping into game to look at the new stock and always leave very happy either having bought something or had great customer service for something I'm looking at buy-in gin the future.”
