“I bought juice in 2020 and it was consumed by my pregnant wife. The expiry date of the juice was 2019. She miscarried due to food poisoning and Game hasn't solved this since 2020! I have been in contact with about 6 people from game store promising to resolve this but nothing seems to be done.
Isaiah Mawasha 0733742544”
“I bought juice in 2020 and it was consumed by my pregnant wife. The expiry date of the juice was 2019. She miscarried due to food poisoning and Game hasn't solved this since 2020! I have been in contact with about 6 people from game store promising to resolve this but nothing seems to be done.
Isaiah Mawasha 0733742544”
“Absolute Mickey Mouse store. Purchased a laptop online on 12 May and it was to be delivered within 2-5 working days. Followed up on 23 May when no delivery had come after 7 working days. Was told their warehouse only realised they had no stock on 21 May. Say it will take 3-5 working days to process a refund to my credit card - which takes me past the date (30 May) on which I absolutley have to have my own laptop to do data transfer from a university laptop, since my university job ends that day. Daylight robbery and appalling stock management and customer service!! Don't touch this store with a bargepole - one star is too good for them”
“Worst ever , can't purchase anything on your account unless u purchase every month, then they freeze your account , second u online for more then 30minutes trying to get through to customers service , third of all the interest is so high, unbeleivable !”
“Place an online order. Order date as per online purchase suppose to be on the 29 th of December. Phoned today again for the 5th time. Still no delivery, blaming delivery supplier, feedback to me I must just wait another 7 days...poor poor poor service. Don't buy online, support teams don't even know that when doing online purchases that the system provides you with an estimated delivery time.”
“I bought a defy washing machine from game, when I used it it wouldn’t drain out water, defy sent out a technician who was so rude, when he was done assessing, he confirmed that the machine is defective. I asked for a refund 3 weeks later, the machine still has not been picked up, I still have not received my refund and I keep receiving calls from both Defy and Imtiyaaz from Game promising It’ll be picked up, I sit here and wait and no one shows up.”
“The worst service ever!, I am so disappointed!, They did not deliver everything I ordered after I waited for 3 weeks! Now I have to wait again!, Game is so bad with their service , they did the same to a friend who ordered a washing machine !. You have lost a customer, I will never buy anything online from game ever!”
“It's been 4 weeks since you collected my washing machine and yet I am still waiting on my refund. I am disgusted with your customer service. I've been speaking to different consultants and everyone keeps on telling me you're waiting for the product to arrive on site. I don't understand why is it taking so long for the product to arrive on site, as to my understanding is "the site" game N1 city or game Century city. I freaking live in Mitchell's plain so why is it taking so long. Just give me my money back please. I'm so over this back and forth with you guys!!!”
“I bought a bike and had to take it back to be fixed for like 5times and no one is coming with a solution as to whats wrong with the bycicle, even the big manager in the front office. I am so dissapointed to have been mistreated in such a big store, i'll never recommend game ro anyone😭😭.
Theres no communication at all, until i go to the store.”
“This company is unbelievable went into the shop and bought 2, 3 month playstation plus cards for £40. Had to sign a recipe in the shop so I couldn't get a refund. This I did find a bit strange but just did it as I had never been I there before. Left the shop and went next door to WH Smith's and a 12 month membership card was £49. Loan sharks and cow boy builders aren't a patch on this lot kids buy from this shop and are getting totally ripped off.
STAY AWAY AND GO SOMEWHERE ELSE
I hope the covid 19 situation sends them under”
“Terrible customer service waiting for a refund from head office no reply even after dozens of emails have been sent phone number doesn't work web site a minefield would never ever shop with game ever”
“I was put in a queue on the launch for the ps5 for an hour. I stayed up especially for this. When I got to the next part I was just asked to sign up to Game. Nothing about ps5. Am pretty disappointed in them.”
“POSTED ON TRUSTPILOT EARLIER
DO NOT USE GAME ONLINE
Lying Scamming Thieves !
Had I read the other reviews on here I would never have bought from this shower of crooks!
I ordered FIFA 19 Champions Edition (PlayStation 4) for £67.99 on the 14th November for my 12 Year Old Sons Christmas.
On Christmas Night he returned from his bedroom with an empty box and exclaimed that there was no disc within. Thinking he had possibly misplaced it in the excitement to play it, I did a search of his room and saw there was indeed no disc.
Contact was made with GAME ONLINE immediately to advise of the matter and ruining his Christmas!
An excessive time passed with no communication, it was appreciated that this was within the Festive break, but still I believe the delay in replying to be excessive ....Christmas ruined and then no contact.
When they did finally reply the responses were timely.
That is to the point of conning me into sending the case back to them to receive my refund as they had none in stock.
Communication then ceased, I had to continually chase them for my refund.
I was then advised an ''investigation'' was taking place.
I replied this was never mentioned previously and I wanted my money!
On the 18th January they then advised ''This has been thoroughly investigated by both our management and warehouse teams and unfortunately it has not been deemed possible for an empty case to be sent out with no disc or digital content inside as these are sealed from the manufacturer.''
Absolute nonsense the fact is there was no disc and great offence was taken at the intimation that I was trying to scam a refund from them.
Automated processes do fail that is why we have Engineers/Technicians to fix them!
And I would hazard a guess, the reply was from someone with not an ounce of an Engineering background.
You need only Google to find all the big game manufacturers have had issues with the same happening over the Years.
You can also see the comment of a shop assistant giving someone the code for an alternative gaming medium, admitting to the customer they did so and then when the manager is involved they then deny it ever happened - sums up this shower of crooks quite nicely.
I have asked by Son to switch to Xbox (he rarely uses) but the cost he says is too great.
He had run up a bill of £50 buying themes etc. for his games, he asks if ok to do so and repays me when home from working offshore, the chances of me leaving my credit card details for this to continue are slim and if I do take them off the chances of me telling him by phone or online are zero!
So, they have my money - I have no disc and they scammed me into returning the case to be used again that I actually paid for and my Wife took the trouble to package and return....lying, scamming thieves!
As a side issue, regards their intimation of me scamming a refund, I returned from work on 18th Jan and whilst in the Taxi I used I happened across an IPad in the rear of the Taxi and immediately brought to the attention of the driver who knew who would have left it. I would not dream of keeping said item or indeed scamming regards the missing disc.
I will never buy from this shower of crooks ever again and shall be contacting PlayStation and Trading Standards with my complaint and bringing to their attention the numerous Customer Complaints on Trustpilot over various issues regards GAME ONLINE.
It is this lot that need investigating!
I have all information on file to substantiate my complaint.
Unhappy and furious at their implications!
Cheers
Peter”
“A well laid out site, easy to use and offering a wide range of gaming material from consoles, games, accessories etc. It is quick to find what you need, check out and offers reliable and speedy delivery. Overall a very good site.”
“excellent service when trading in a games console, then when return to sort out a unrelated matter the salesperson was knowledgeable and despite a problem with the company's servers sorted out a solution which meant I did not have to revisit the shop. would also like to point out the website aftersales service is also second to none as a 'lost in transist' game costing £50 was replaced and dispatched as 'one day delivery' (costing them an extra 4.95) without quibble.”
