Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,615 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,615 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful soft leather but so narrow couldn’t even get my toes in - and these are supposed to be wide fit, I even ordered a larger size than normal”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are sorry to hear the shoes were unsuitable. We do stock a wide range of standard and wide fitting shoes and hope you find something suitable within our range. If you have any enquiries please do not hesitate to contact us. With regards, Nicola-Customer Services

Posted 3 years ago

“I have emailed you 2 days ago about my order experience & about returning the boots. I’ve not heard from you”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry for the disappointment caused regarding your order return. Our Customer Services Team have offered assistance with this and we look forward to any further qeries you may have. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Boots arrived in good time but there was some glue stuck on one of them. I can’t believe they had been put into the box in that condition. I sent them straight back only to find out that I had to pay for the return postage. So all in all not a happy bunny. If I can give some advice to Gabor. Check your shoes before they go into the box and use free returns. They are nice shoes but the online system not so good.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. Items are rigorously checked prior to sending and we are disappointed you received a pair with a glue mark on. We have sent you a private email through your order and look forward to hearing back from you. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I am pleased with my boots. Two pairs were sent in error , one to my address and one to a neighbour. No’s 1 and 1A. I have been charged for two pairs . There is no paperwork regarding returns and I have had no reply to my email .”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We have noted our Customer Services Tema have been in touch regarding the return of your orders. We look forward to receiving back your returns and apologise for the confusion caused. Kind regards Nicola-Cusotmer Services

Posted 3 years ago

“A lack of return information supplied, merely a sheet of paper with no list of reasons for return and tiny printed return address, hardly visible and without any means of attaching to the package. Also, no free returns option. It cost me £11.00 to ensure the return of shoes which cost over £100.00. Never again.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are disappointed with your feedback regarding your order With regards to the detials included, we were encountering supply issues with our original invoices and understand the slip of paper included was not what you would expect from our brand, we are sorry for this. We offer free UK delivery however we do ask for returns to be paid for and all detials of our delivery and returns policy is included on the www.gaborshoes.co.uk website Collectplus is £4.49 and offers up to 10kg in weight which covers around 5 or 6 pairs of shoes. This service is ideal for heavier items also so maybe a consideration for future return purposes. We will ensure your feedback is passed on to the relevant department and if further assistance is required please do not hesitate to contact us Kind Regards Nicolla-Customer Services

Posted 3 years ago

“I liked the shoes but they were too small. I had to pay £4.95 to send them back. There was no return label. I would have exchanged them for the larger size if this option had been available to me but it wasn’t. I didn’t want to order the next size up only for these to not fit me either and I would then have had to pay another £5. For shoes this price, there should be free returns.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Nicola-Customer Services

Posted 3 years ago

“Really slow delivery in comparison to other websites.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We are naturally disappointed to hear you were not happy with the delivery of your order. Our free standard delivery is up to 5 working days for dispatch, although we do aim to get orders out as soon as possible, we do sometimes have to wait for items to arrive at our Head Office which may take a few days. If you chose to order with us in the future, we do offer faster delivery options such as express delivery which is £2.99 and dispatch is guaranteed within 3 working days. Kind Regards, Nicola-Customer Services

Posted 3 years ago

“My shoes are great the service is very poor I paid for express delivery which didn’t happen shouldn’t offer it on the website if it can’t be fulfilled and took days to sort out”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We are sorry we did not fulfil your request for the Express delivery service. We encountered a delay with our transport and are geniunely disappointed this happened. We issued a refund for the service for you and hope this will not deter you in the future, Kind Regards Nicola-Customer Services

Posted 3 years ago

“I returned the boots by special delivery, you should have received them by now. I'm expecting an email from you regarding refunding my money. The boots look lovely but are very tight even on my small, narrow feet, hence the return.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We can confirm we safely received your return and have now issued a refund for you. An email confirming this was sent on the 13th September 2020. We are sorry the style was not suitable and if we can help with any thing further please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“I returned the shoes I purchased on 27th August and today it is 7th September and I have had no email or confirmation of return although my tracking information shows the Shoes were received last week. I have been unable to contact anybody so await nearly £70!”

Helpful Report

Posted 3 years ago

Thank you for your review. I can see from your order that your return was processed by us on the 7th September and the refund made on the same day. It can take a few days for an item to reach us, this was a bank holiday weekend when you returned them so mail was delayed, we apoligise for any delay. Kind regards, Janice - customer services.

Posted 3 years ago

“Good shoes but not free returns so be careful. Costs a lot to return”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. We offer free standard UK delivery on a spend over £30 however do ask for returns to be paid for. Our returns are included on the www.gaborshoes.co.uk website and we have included a link to these for you If you are not completely satisfied with your purchase you are more than welcome to return it to us within 365 days of delivery. This is as long as the product has not been worn outside, and is still in the original condition. We do expect items to be returned with the original box and packaging. We can offer refunds or exchanges on UK orders for products that are unsuitable and are within the 365 days. We do not pay the postage costs of returns. The address to return to is:- Customer Services, Charles Clinkard, Eveline House, Cannon Park Way, Middlesbrough, TS1 5JU. We do recommend a tracked service and also Collectplus is £4.49 and covers up to 10kg in weight, you can order a label for this service here https://www.collectplus.co.uk/charlesclinkard We hope you will return in the future and do not hesitate to contact us if we can offer assistance. Kind Regards Nicola-Customer Services

Posted 3 years ago

“2 pairs of leather trainers received promptly. Both attractive and appear well made, but one pair had mismatched sizes! The pair I kept was available more than £15 cheaper from a well known shoe chain, so I wasn't best pleased, especially when I had to pay £5.99 to return the mismatched pair! Next time I will shop around rather than buy from the company website.”

Helpful Report

Posted 3 years ago

Hello, Thankyou for your review. Items are sourced from our warehouse and our stores, they may have been tried on or on display however any quality issues should be picked up before dispatch. Its disappointing that this happened. Our Customer Services Team have been in touch regarding this and I hope this in some way will restore your faith in shopping with us for your Gabor. If further assistance is required in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 3 years ago

“disliked paying for returns i would not order again , although your refund was very swift thank you”

Helpful Report

Posted 3 years ago

Hello Thankyou for your review. We offer free standard UK delivery however ask customers to pay towards the cost of the returns. There are many cost effective ways of sending your items back to us however we do appreciate your feedback and will ensure the relevant teams are aware of your comments. We are sorry to hear you wont return to us, we have one of the largest ranges of Gabor in the country and our friendly Customer Services Team will be happy to assist with any queries that you may have, Kind Regards Nicola-Customer Services

Posted 3 years ago

“I don’t know I had ordered the shoes until I got a delivery email about a week later. The website kept saying error when I tried to pay!”

Helpful Report

Posted 3 years ago

“While the sandals looked great, I had to return them as they made a funny squelching noise when walking in them, caused by the material on the sole of the shoe. They were also slightly gappy around the top of the sandal, so not great for narrow feet.”

Helpful Report

Posted 3 years ago

“I ordered 2 pair of sandals in the sale but when they came I decided I preferred my old pair so, because I had an email offering 20% off I tried to order my new shoes and a hand bag. But at check out it wouldn’t accept the code even though it was in date. I now have to pay for returns.”

Helpful Report

Posted 3 years ago

“I am somewhat disappointed that on the outside of the box which held the shoes was a label which states "sale price £69.00" whereas I have, of course, paid £89.99 for the item!! Not a happy customer.”

Helpful Report

Posted 3 years ago

“Shoes are good but not sure about your service - I never received an email saying my order was accepted but then about a week or so later I got a message saying I had a delivery coming but this was from a courier. So this is the first communication I have had from you so I think this is poor service - sorry. Normally with online purchases I always receive an email confirmation saying what I have purchased 🙁”

Helpful Report

Posted 3 years ago

“Had to return the shoes (at my own expense) as the ankle strap on right shoe was about 1" shorter than the left shoe so it couldn't be done up. Shoe box has 'return to warehouse' written on it so assuming someone else had returned and they were resold. (to be honest first time I have had an issue with Gabor but not happy about having to pay return postage)”

Helpful Report

Posted 3 years ago

“When the shoes arrived they appeared to have been tried on a few times as the suede part on one shoe was slightly scuffed. They also has a 10% off last price sticker on the shoe which I didn't receive... I paid more . I have bought direct from Gabor in the past and never had a problem but these sandals came from Charles Clinkard. I rang up and got the 10% refund but still felt as if these sandals had been tried on many times. Not particularly happy as these shoes are not cheap.”

Helpful Report

Posted 3 years ago

Gabor Shoes is rated 4.6 based on 10,615 reviews