Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,615 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,615 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zips don’t glide so I have sent back - still waiting to hear”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the zips have been stiff on your purchase. I can see by your tracking that your parcel has not arrived back with us just yet, Once we have received them, we will be in touch regarding the problem. Kind regards Michael

Posted 1 year ago

“My Express order is one week late and DPD still won't tell me when I will receive my parcel!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you did not reeive your order when you expected it, but can see that you have since had a delivery. Unfortunately due to the Royal Mail disputes and the impact it has also had on other delivery companies, there have been delays this year and we are genuinally sorry that you have been affected. I can confirm that your express postage charge has been refunded to you. Kind regards, Janice - customer services

Posted 1 year ago

“Haven’t received the shoes. DPD didn’t deliver on the day specified. Got a message two days later yesterday to say the shoes will be delivered today, but now the DPD app is showing the shoes are being returned. Obviously the issue is with the courier, not the shoes.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to see that this has happened and can confirm that you have been refunded in full for the item that is being returned to us. Unfortunately we do not have our own courier and have to use an external service. With the disputes with Royal Mail at the moment, other courier services have been inundated and this has caused problems in certain areas, we are sorry to hear that you have been let down on this occasion. We apologise sincerely for any inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“Love the shoes but arrived later than specified when I placed the order.”

Helpful Report

Posted 1 year ago

Thank you for your review, We are sorry to hear that the item arrived later than expected. Unfortunalely as we do not have our own courier, we have to use external services and there are delays at the present time. We hope that this does not spoil your enjoyment of your shoes. Kind regards, Janice - customer services

Posted 1 year ago

“Disappointing that customers have to pay for returns. Not usual practice with other big companies”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge and you can return to any Charles Clinkard store within 12 months so long as unworn. Kind regards, Janice - customer services.

Posted 1 year ago

“Loved the shoes but too large. One star because returning them is the customers responsibility to pay the return costs!! I think this is appalling and have never been responsible for returns before. There is no indication as to this policy when purchasing. Shoes cost were £79.99, the added costs are shocking. Will not buy from this company again.”

Helpful Report

Posted 1 year ago

Thank you for your review. In the information on our website, where it says returns, there is full information of how to return. There is a lonk on the webite where for £4.49 you can buy a label that covers up to 10 kilos of returns or you can send with any courier of choice. You can also take back to any Charles Clinkard store at no cost to yourself. This may help for future reference if you do decide to order again. Kind regards, Janice - customer services

Posted 1 year ago

“The boots I ordered almost 2 weeks have failed to arrive. I paid extra for fast delivery as I needed them for an event on 2nd November. It is now the 8th and there's still no sign of them. Very poor service. And I can't find a phone number to speak to anyone about this.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise sincerely that this has happened, your order was disaptched on 31st October using an overnight service. I can see from your order that you have had a refund as your order has gone missing in transit. We are sorry for your inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“The boots I ordered arrived in a damaged unmarked box, that looked like it had been in the rubbish bin for some time. The boots itself was far too big and very wide at the top. I would have probably swapped them for 1/2 size smaller- However, given you are the only company I have had to pay for return postage (and insistence to send via tracked delivery) , has cost me more than £10!!!! Something unheard of with any other retailers! Therefore I will never buy from you again - and avoid in future Not a great way to build customer experience, nor loyalty”

Helpful Report

Posted 1 year ago

Thank you for your review. We pay for delivery to customer and also pay for delivery again if an exchange is needed. We do recommend if you return an item, that a tracked service is used as this will let you see when the order is returned to us, but you do not have to do this. Tracking is usually about 80p more than the cost of postage, which you can keep low by using second class mail and not a next day service. You can also take back to a Charles Clinkard store (you have a full year to do this ao long as the item is unworn) or use the link to collect + on our website which is £4.49 and covers up to 10 kilos. We do apologise for the condition of the box, and that you found the boots too wide. I hope that this helps for future reference. Kind regards, Janice - cusotmer services.

Posted 1 year ago

“Very dissapointing service. Do not offer international delivery if you do not choose reputable couriers and have the systems in place to successfully deliver on this service. Delayed, missing, cancelled, refunded was my experience with Gabor. Three weeks of hassle.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry that you have had a problem with your delivery. We use Royal Mail, DPD and DHL which are all reputable firms. I can see on this occasion, we used Royal Mail, but your order has gone missing in transit and has been refunded in full, however your order may still turn up with you. We are sorry that you have been let down, this is not normal, but on occasion we can encounter a problem and we will act on behalf of the customer to resolve this as quickly as possible. We do hope that you might place a new order and this time all goes smoothly. Kind regards, Jaince - customer services

Posted 1 year ago

“Shocking customer service. I bought a pair of sandals from House of Bruar. The strap on one broke after wearing four times. Other customers complained on line of the same problem. I returned the faulty sandal for inspection. I was told that they would require both sandals as their strategy would have been to mend them. I wanted perfect shoes, not mended ones, after wearing so few times I Gabor told me they would not accept a photo of the broken sandal and wanted the shoe sent to HoB. Of course HoB had disposed of it. Rude and abrupt customer service and I'm £85 short. Disgraceful and won't be buying Gabor showes afgainthen contacted Gabor and dispos”

Helpful Report

Posted 1 year ago

“My shoes had clearly been worn! Foot imprints inside them and scuffs on the suede. Tissue paper looked like it had come out of the dustbin! Returned and awaiting my refund. Not impressed at all.”

Helpful Report

Posted 1 year ago

Thank you for your review. We apologise sincerely that this has happened. We do get returns where someone may have ordered two sizes to check for fit etc, but they should be quality checked when they come in, and checked again before dispatch. We have let you down on this occasion and we are genuinally sorry. I can confirm that when they came back this time, that they have not been processed as good stock and will not be sent out again. Thank you for letting us know. Kind regards, Janice - customer services

Posted 1 year ago

“I was sent shoes which had been worn”

Helpful Report

Posted 1 year ago

Thank you for your review. We were sorry to hear that there were marks on the bottom of the shoes, these may have been tried on in-store. All orders should be checked before dispatch and we are sorry that you have been let down on this occasion. I can confirm that after discussing this with you, and you not wanting to return the shoes, we have discounted the item as a good will gesture and you will see this back onto the card that you used to pay. Kind regards, Janice - customer services

Posted 1 year ago

“I wore the shoes for the first time and had blisters-not good 😞”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have blisters from this shoe. We do allow up to 365 for unworn returns to allow you to see if these are suitable for you within the home, before you wear them outside. If you wear them around the house for short periods until the skin between your toes gets used to the toe loop, you will find that they will become much more comfortable for you. I hope that this information is of help. Kind regards, Janice - customer services

Posted 1 year ago

“Item has not been received.”

Helpful Report

Posted 1 year ago

Thank you for your review. Looking at the tracking with Royal Mail, this item reads as delivered. If this is not correct, please can you email us at sales@clinkard.co.uk or call 03425 241 7742 so that we can look into this further for you. We are aware that there have been some delays due to Royal Mail strikes, but trust that all is now in order and you have your package. Kind regards, Janice - customer services

Posted 1 year ago

“Shoes were too small and I had to return them. However, the return postage cost which I had to pay will definitely prevent me from ordering from Gabor again. Royal Mail special delivery to cover the shoe value £11.80. This is not clearly detailed when ordering.”

Helpful Report

Posted 1 year ago

Thank you for your review. You can use the link on our website to collect+ where for £4.49 you can return up to 10 kilos of items in one package. Concerning Royal Mail, we are sorry that you found this to be expensive, it does depend on the service used. Many customers return using a second-class Royal Mail service and then pay maybe 80p more for tracking. However, you can use any courier of choice. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“I received an email saying my navy trainers were back in stock- so I reordered them to find they were the wrong colour so were not in stock - annoying”

Helpful Report

Posted 1 year ago

Thank you for your review. It appears that when you placed your order, you opted for the colour Denim and not the Atlantic which is the navy. This may be because the Atlantic was not showing on the website at the time and we apologise sincerely for any confusion. I can see that you have returned the item for a refund and we hope that you find the colour that you would like. Kind regards, Janice - customer services

Posted 1 year ago

“Gorgeous shoes, all leather inside which is fab because synthetic shoes draw my feet and they swell slightly and a platform that just adds to the soft spongy feeling on the sole BUT very narrow!!! I’m so disappointed! When will designers and manufacturers realise that at a certain age us ladies need an extra bit of width but don’t want to wear frumpy shoes!!!!”

Helpful Report

Posted 1 year ago

Thank you for your review. We do have some lovely shoes that are a wider fitting. I have added the website addresses below for you to copy that will take you straight to them. https://www.gaborshoes.co.uk/womens-c1/sandals-c4/wide-t8 https://www.gaborshoes.co.uk/womens-c1/shoes-c2/wide-t8 Kind regards, Janice - customer services

Posted 1 year ago

“Unfortunately they did not fit my feet so I will be returning them to Clinkards in Wetherby on my return at the end of July”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that this shoe was not a good fit for you. You have up to one year to return unworn items and the store will be able to arrange a refund for you. Kind regards, Janice - customer services

Posted 1 year ago

“You ask for a review before the sandals arrived to me and therefore, I will not be able to express my opinion about your service and your product”

Helpful Report

Posted 1 year ago

Thank you for your review. I can see from the tracking that you have now received your order and apologise that you were sent the review link before you received your shoes. International orders do take longer. I can see that from you placing the order to it being delivered took only 11 days to Israel. I hope that you were happy with this service. Kind regards, Janice - customer services

Posted 1 year ago

“I’ve received used shoes which were a bit dirty at the bottom and they looked a little stretched. Also communication with customer service was slow and incomprehensible and therefore I will not buy from this company anymore.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you felt the shoes had been worn, they may have been tried on in-store, but should always be checked for quality before dispatch. It seems on this occasion we have let you down. Please be assured I will let the dispatch team know and hopefully, this will avoid disappointment for others. With regards to our Customer services, we are open 7 days a week, so I do apologise if you found that service was slow. We pride ourselves on our customer service so were very disappointed to hear this. I hope that you have found a shoe that is suitable for your requirements and hopefully you will try our company again in the future where we can show you how good our service usually is. Kind regards, Janice - customer services

Posted 1 year ago

Gabor Shoes is rated 4.6 based on 10,615 reviews