Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,633 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,633 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Photo on website completely misleading as sandals were nothing like the colour shown.”

Helpful Report

Posted 10 months ago

Hello Thank you for your review. I’m sorry you feel, the Antique silver colour pictured on our website did not reflect what you have received. We try to make and keep our images as accurate as possible. Please contact us if you would like to return these to us if they are in an unworn state. We would like to issue our apologies for any inconvenience caused. Kind regards Michael

Posted 10 months ago

“Shows arrived in bad shape, definitely been tries many times on and looked creased. I had to pay for return £5 asking Gabor to refund return cost due to bad state of the shoes. Gabor haven't refunded postage. I am not happy and would not recommend to use this website .”

Helpful Report

Posted 10 months ago

Hello Thank you for your review. I’m sorry to hear the condition your shoes arrived in, they may have been tried on in our stores, however, they should always be checked by our warehouse team before being dispatched. If you had contacted us prior to your return, we could have organised the return for you. I have sent you a message privately regarding the postage issue. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 10 months ago

“I have not received the shoes yet, so this is about the "service". I placed my order on 26 May, and it has not yet left the UK. I understand (perhaps) that international orders take longer, and I am quite literally on the other side of the globe, but this is quite odd, to say the least. Mind you, I like Gabor shoes, and I am quite certain that once they arrive I will write another, favourable review, but the shipping is very questionable.”

Helpful Report

Posted 10 months ago

Hello Thank you for contacting us. As you are aware your order has been dispatched via Royal Mail and it left the UK on the 5th of June. I agree that Royal Mail have taken a little longer than expected to process it through their International Depot. Please accept my apologies for this. Once it arrives and is scanned through customs in your destination country, you will be able to follow its progress through to delivery. In my experience, now the parcel has left the UK, it won't be too long before it arrives with you. I hope this helps, but if you have any further queries, please do not hesitate to contact us. Kind Regards Cheryl, Customer Services

Posted 10 months ago

“I loved the shoes, but unfortunately they were too narrow for my feet. The reason for my low rating is that Gabor shoes charged me £9.50 for returning them via Royal Mail using the returns label provided and I consider this excessive, considering that I live on the UK mainland.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leaving a review. For future you can return your item back to any of our Retail Charles Clinkard Stores, or you can return using the Collect Plus service for as little as £4.49. Royal Mail offer cheaper ways of returning also. I hope this helps and that you will shop with us again. Kind Regards Cheryl, Customer Services.

Posted 10 months ago

“I only purchased these shoes as they were called Wide Fit but there is nothing Wide Fit about them. Even my very slim daughter can't fit into them. Now I have to pay to return something I was mis-sold. They look like good quality though.”

Helpful Report

Posted 10 months ago

Hello Thank you for taking the time to leave feedback. I am sorry to hear that the item you purchased wasn't as expected. I have looked into this for you and I can see the sandals you purchased from us are wide fitting, but unfortunately, the trainers are listed as a standard width. My apologies if you have missed this in the description. The following link will display the wide fitting Gabor Trainers that we have in stock in your size, should you wish to exchange. https://www.gaborshoes.co.uk/womens-c1/trainers-c5#t8:t56 I hope this helps. Kind Regards Cheryl, Customer Services.

Posted 10 months ago

“Shoes weren't new :(”

Helpful Report

Posted 11 months ago

Thank you for your review. I am sorry if you felt that your shoes were not new. I can see that you returned one pair to our store in Newbury. Sometimes, shoes may have been tried on by a customer, but all should be quality checked before being sent to a customer and we apologise sincerely that you have been let down on this occasion. Kind regards, Janice - customer services

Posted 11 months ago

“Very Disappointed, I was expecting wide fitting trainers, the ones that arrived were not wide enough, then had to pay £11 to return them . Sadly, I won't be ordering from you again 😕”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear that the shoes did not fit. With regard to the returns, it seems that you have opted for a next day signed for service. This is a premium service from Royal Mail. You could have sent back second class which only takes a day more and added tracking which would bring the cost down to around £3.50. You can also take back to a Charles Clinkard shoe store if you have one close to you, or use the collectPlus link on our website that provides a return label for £3.49, but covers up to 10 kilo so you can return several pair at once. We do deliver free of charge and if a customer wishes an exchange, again cover the cost to the customer, but we do ask if an item is to be returned, that the customer can cover the return costs. I hope that this information is of help if you do order again in the future. Kind regards, Janice - customer services

Posted 11 months ago

“Despite there being a label attached to the shoe (trainer) stating a removable soft cushioned inner sole was included, none was provided. Consequently the inner sole is very hard and without any cushioning, uncomfortable to wear hence why they were returned for a refund. Such a shame but at a cost of £99 they do need to be pleasant to wear.”

Helpful Report

Posted 11 months ago

, Thank you for taking the time to share your Gabor Shoe experience with us. We're sorry to hear that there were issues with the product, we did check that the shoes innersoles were removable and were able to take them out, so we are sorry to hear that you found the shoes to be hard. We do that you find something that you like as much and are more comfortable for you. Sincerely, Janice - customer services

Posted 11 months ago

“Very disappointed I had hoped for some very comfortable shoes after paying quite a lot for them but actually they feel no more comfortable than a cheap pair. they pinched and rubbed as soon as I tried them on possible because I have quite a wide foot and these felt a narrow fitting hence the shoes are being returned.”

Helpful Report

Posted 11 months ago

Thank you so much for your feedback. We truly appreciate you taking the time to let us know about your experience. We are sorry that the shoes felt a narrow fitting and pinched and rubbed when you put them on. We do have some similar wider fitting shoes that you may like, If you copy and past this link, it will take you straight to them. https://www.gaborshoes.co.uk/womens-c1/shoes-c2#t32:t8:t9 With you having a wider foot, and buying a standard fitting shoe, if you opt for a half size bigger, many of our customers feel that this also gives extra area within the shoe and makes for a better fit, I find this works for me too, so if I get a regular fit, get a half size bigger, if a wide fit, get your own size. We hope that you find something that you like. Kind regards, Janice - customer services

Posted 11 months ago

“I wanted to like the trainers I ordered. The style and quality were good, however, the seam stitching rubbed my little toe. The delivery service was fairly fast. My main disappointment was the high cost of returning the shoes so I wouldn't order again.”

Helpful Report

Posted 11 months ago

Hello Thank you for your review. We are pleased to hear you liked the shoes and the service we provided. For future, you can return using a second-class mail service which keeps the cost down. You can also buy a label on our website from a link to collect Plus for £4.49. With the above in mind, I hope you’ll reconsider shopping with us again. Kind regards Michael

Posted 11 months ago

“The sandals were lovely, as expected for Gabor. However, the box had seen better days and it was clear from the labelling that they were last years stock, which had been reduced and the sandals were rather dusty, having likely been sat in a store on the shelf and remained unsold until I purchased them. On ringing Gabor they agreed to honour the sale price and gave me a refund. Overall a bit disappointed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review our Gabor Shoes. We’re sorry to hear that the box had seen better days, that the sandals seemed to be last year's stock, which had been reduced and the sandals were rather dusty. That's not what you'd expect from Gabor Shoes. All orders should be quality checked before dispatch, we are sorry on this occasion that we have let you down and will ask our dispatch team to be more careful to avoid disappointment to others. Thanks again for sharing your experience. Kind regards, Janice - customer services

Posted 1 year ago

“I was disappointed that I had to pay postage to return my shoes”

Helpful Report

Posted 1 year ago

Thank you Louise, for your feedback on Gabor Shoes. We really appreciate that you took the time to let us know about your experience, and we apologize for any inconvenience caused. We do deliver free of charge and ask customers to pay the return postage costs or return to a Charles Clinkard store as stated in our returns policy and also in our terms and conditions. You can return using a second class mail service which keeps the cost down and then add tracking for aproximately 80 pence extra. You can also buy a label on our website from a link to collect Plus where for £4.49 you can buy a label that covers up to 10 kilo in once package. we are sorry to hear that you find this disappointing and hope that it will not put you off ordering in the future. Kind regards, Janice - customer services.

Posted 1 year ago

“Very disappointed. Trainers arrived and were not Gabor branded and too large. On their way back to you. If I purchase direct from Gabor website i expected the product to be yours.”

Helpful Report

Posted 1 year ago

Thank you for your review. This trainer is a part of our Rolling Soft range and is a genuine Gabor brand. This shows in the image of the trainers on our website. We are sorry if you have been disappointed with the trainers and will of course refund any unworn items that are returned to us. Kind regards, Janice - customer services

Posted 1 year ago

“The order took a long time to arrive and the item was marked when I opened it. The fit was very narrow. Not a standard width. I returned the item and it has cost me £9 to get the cheapest tracked service. I did not realise that returns were not free.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you found the shoes to be narrow, There is a link on our website where you can buy a Collect Plus tracked label for £4.49 which covers up to 10 kilo of returns. Royal Mail also second class with additional tracking usually come in at around £3.50 from customer. Our delivery is free but we do ask customers to cover the cost of the return, we are sorry to hear you were charged so much. If a faulty item was received, you can contact customer services where we can help with postage, we hope that this will help for future reference. I also hope that you have found something that is a better fitting for you. Kind regards, janice - customer services

Posted 1 year ago

“Your shoes are being made in a different factory now because the fit is different and they look cheaper . It’s a shame”

Helpful Report

Posted 1 year ago

Thank you for your review. There have been no significant changes in where shoes are made, nor the sizing, we are sorry if you feel that the fit is not the same. Quality is very important to us, there may be some styles that are more delicate, or of different materials to keep up with current trends, but you should find that all are finished to a high standard. We do hope that you will try a different style where you will find something more suited to your requirements. Kind regards, Janice - customer services

Posted 1 year ago

“Lovely boots, but this pair were faulty and had to be returned, sadly no more available, otherwise would have been a 5 *”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the boots had to be returned and we missed out on that 5-star review. I have added your email address on our website to receive an automated email when the boot becomes available. Kind regards Michael

Posted 1 year ago

“The shoes are beautiful but they are too narrow I am disappointed with the company as they do not offer free returns, I will not be shopping here again!”

Helpful Report

Posted 1 year ago

Thank you for your review. We do deliver free of charge but ask if customers can cover the cost of returns. You can take back to any Charles Clinkard store, or send back using a courier or Royal Mail service. There is also a link on our website to Collect + where you can purchase a label for £4.49 and this will cover up to 10 kilo in one package allowing several returns to be sent back together. This may help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Seem to be narrower than normal but no indication of what width the shoe is. Also the zip over the big toe is not comfortable as it begins just where the join on the big toe is.”

Helpful Report

Posted 1 year ago

Thank you for your review of the Gabor Wisdom. This is a standard fitting shoe, we are sorry to hear that you found it a little narrow for your requirements. There are similar shoes in a wider fitting, if you use the filters on the site, it asks if you would like standard or wide, you may find that there is a shoe that you like as much that is a better fit for you on this occasion. Kind regards, Janice - customer services

Posted 1 year ago

“Although described as wide, the boots were actually standard width. In fact they were quite narrow. Sadly I had to return them. As the return is at your own expense, I won't be ordering again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to ehar that you found this boot to be narrow and do hope that you find something that is a better fitting for you. Kind regards, Janice - customer services

Posted 1 year ago

“Gabor shoes has been a brand I have used regularly. However as I have got older but still love nice boots and shoes, I have found Gabor shoes and boots not wide enough even those labelled as wide fit. Have had to return 2 pairs of boots, too narrow. All my friends have same problem. We want nice shoes but our wishes are certainly not needed.”

Helpful Report

Posted 1 year ago

Thank you for your review and for sharing your findings. Some of our customers have found that by getting a half size larger, this increases the area within the shoe and makes for a better fit. It does not work for everyone, however it may be worth a try for you to see if the shoe is more comfortable. If the shoe becomes a little too roomy, you can add an insole and then when you change these on occasion, then it keeps the inside of the shoes fresher too. I hope that you find this information helpful. Kind regards, Janice - customer services

Posted 1 year ago

Gabor Shoes is rated 4.6 based on 10,633 reviews