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Gabor Shoes Reviews

4.6 Rating 10,615 Reviews

91 %

of reviewers recommend Gabor Shoes

Company Reviews

Product Reviews

4.6

Based on 10,615 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anna Alicja Sylwet

Gabor Shoes 5 star review on 14th April 2024

Anna Alicja Sylwet

Gabor Shoes 5 star review on 6th April 2024

Gabor Shoes 5 star review on 30th March 2024

Gabor Shoes 5 star review on 18th February 2024

Gabor Shoes 5 star review on 13th February 2024

Gabor Shoes 5 star review on 10th February 2024

67

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really liked the style of these shoes but the sizing of them was disappointing. They came up so large I couldn’t comfortably walk in them. I have ordered a smaller size, as they are beautiful shoes but I was sorry to find that I had to pay for return postage to send them back ( something I have not been used to with other online retailers). I hope that the smaller size shoe fits or it will have been an expensive and unsuccessful shopping experience.”

Posted 5 months ago

Thank you for your review. We are sorry to hear that your shoes were a little large and that you have had to return for exchange. We do cover the cost of postage to our customers and also for the exchange, but do ask if you can return at your own cost. You can take back to a Charles Clinkard store, we have a few not too far from you, and you have up to 365 days to return an item so long as unworn. I hope that this helps for future reference and that the exchange pair are a good fitting for you. Kind regards, Janice - customer services

Posted 5 months ago

“Received a pair of white Gabor sandals that had clearly been worn multiple times? I have returned said item and tried to re-order but in the time it has taken to sort this out you are now out of stock and not re-ordering any more 'summer' stock (sandals). Very disappointing.”

Posted 5 months ago

Thank you for your review. We are sorry to hear that you have recieved an item that appeared to have been worn. We do have some items on display and they may have been tried on, or a customer may have bought 2 sizes for fit and returned one. However all items should be quality checked to ensure that they are not damaged, nor look worn and we apologise sincerely that on this occasion we have let you down. I apologise also for your inconvenience and that we did not have more to be able to replace these for you. Kind regards, Janice - customer services

Posted 5 months ago

“The boots looked great but unfortunately nearly impossible to get on as zip to short. Once on fitted comfortably but too much of a struggle for a design fault.”

Posted 6 months ago

Thank you for your review. I am sorry to hear that the boots were awkward to get on and therefore not suitable for you. I can see that you returned the shoes to us and hope that you found the return process satisfactory and without complication. We do hope that you find something better suited for you. Kind regards, Janice - customer services

Posted 5 months ago

“Wide are not wide enough. Also, no free exchange is a bit unfair. No free returns is annoying.”

Posted 6 months ago

Thank you for your review. We are sorry to hear that the wider boots are not suitable for you. You can return your oder to any Charles Clinkard store if you have one close to you or return by post or courier. We deliver free of charge but do ask customers to cover the cost of returns. There is a link on our website where for £4.49 you can return up to 10 kilo allowing you to return several pair in one package. I hope that this helps for future reference. Kind regards, Janice - customer services

Posted 5 months ago

“Lovely shoes, but way too narrow. I could see they wouldn't fit when I took them out of the box. Disappointed as I has to pay return postage, so won't be ordering again.”

Posted 6 months ago

Thank you for your review. Although we do deliver free of charge, we do ask customer to cover the cost of any returns. You can send back an item using second class Royal Mail which is keeps cost low and then add tracking which is around 80p more. There is a link on our website to Collect + where for the low cost of £4.49 you can return up to 10 kilo, so several pair of shoes can be returned in one package. You can also return orders to any Charles Clinkard store which will save you the cost of any postage charges. I hope that this information helps. Kind regards, Janice - customer services

Posted 6 months ago

“This was my first time buying Gabor shoes online. I am usually a size six, but bought half a size down after reading reviews which said the shoes came up large. They were still too big for me so needed to be returned. I had, mistakenly, thought Gabor offered free returns (like other similar brands, Geox, Camper, etc), but I discovered I had misread their website and returns are not free. It cost me just under a tenner to return them (including insurance - as I didn't want to risk ending up £100 out of pocket if the parcel got lost). That was enough to put me off ordering a smaller size, in case they also didn't fit and I would be further out of pocket, having to return those. I won't be ordering from Gabor again online. You can return to their branches, but there are none where I live (London). I like Gabor shoes, but will stick to buying them in person from concessions - or online from other retailers (like John Lewis) which offer free returns. Given how often the fit of shoes isn't quite right, it does seem a bit short sighted not to offer free returns or at least where the cost is capped (as the likes of Uniqlo and others do).”

Posted 6 months ago

Thank you for your review. We are sorry to hear that the shoes do not fit. We do deliver free of charge and as stated in our terms and conditions, we do ask customers to cover the cost of return postage. There is a link on our website to Collect + where for the low cost of £4.49 you can buy a tracked label to return up to 10 kilo, so several pair of shoes can be returned in one package. I will pass your comments as we do review from time to time and do take into consideration what customers say. Kind regards, Janice - customer services

Posted 6 months ago

“I was so excited about getting these boots and was so disappointed when they arrived! I bought two pairs of boots in the same style but different colours at just under £400. The boxes that they arrived in were battered and tatty, the boots were either scratched or looked like they had been tried on by lots of people before me and the inside packaging was insufficient to keep the shape and quality of the product and an array of odd bits of paper and plastic. Processing my order and managing my return and refund was excellent.”

Posted 6 months ago

Thank you for your review. I am sorry to hear that you were sent items like this. All items should be checked before dispatch and I can see that on this occasion we have let you down. Please be assured that we will mention this to our dispatch team and ask them to be more careful to avoid disappointment to others. Thank you for mentioning the processing of your order and also the return process, we appreciate the positive feed back there. Kind regards, Janice - customer services

Posted 6 months ago

“Ordering online has its drawbacks, the goods came and were not as expected, narrow in the foot and very uncomfortable, altogether a disappointing buy..... goods returned. Other items bought in the past have been great, perhaps this was a one off thing.”

Posted 6 months ago

Thank you for your review. We are sorry to hear that on this occasion you found that the shoes were not suitable and hope that you found the returns process to be an easy one and hassle free. We will refund any unworn items within three working days of them arriving back here and hope that you find something that is a better fitting for you. Kind regards, Janice - customer services

Posted 6 months ago

“Long time Gabor repeat customer. This time very disappointed with quality of leather and general fit. Not for me this time.”

Posted 7 months ago

Thank you for your review. We are sorry to hear that you found that the fit and the leather not to be suitable for you on this occasion. Some items have a different leather to others, some soft and some more robust. This one was one of our softer leathers. We do hope that you find a different item that is as comfortable as you have come to expect. On this occasion, the boots that you ordered were a wider fitting, you usually get a standard fitting so may find that the Medium fit may be better for you. I do hope that his helps. Kind regards, Janice - customer services

Posted 7 months ago

“Lovely boots. Soft leather but not wide enough in leg as advertised. Returned boots.”

Posted 7 months ago

Thank you for your review. We are sorry to hear that the boot was not wide enough in the leg and hope that you found our return process an easy process. Kind regards, Janice - cusotmer services

Posted 7 months ago

“You sent the wrong shoes, I ordered a wide foot 26.966 and got the standard 06.966.46, so I am waiting to hear from you.”

Gabor Shoes 2 star review on 6th September 2023

Posted 7 months ago

“Not very fast at sending out my order. The shoes didn’t fit so I had to pay to return them. It’s taking longer than it should to refund the money for the shoes into my account. I won’t be placing another order.”

Posted 7 months ago

Thank you for your review. Upon looking at your order, it was placed on a Saturday and prepared for collection from the courier on the Monday. This was collected and delivered to you on the Wednesday. We have a free delivery option which states from 2 to 5 working days to dispatch, so your order was actually processed on the first working day. We do have other options available which are paid for, £3.99 for express and £5.99 for overnight. However the overnight would only have made your order one day sooner on this occasion as this would have been dispatched Monday for Tuesday delivery. Your order was returned to us and the refund processed just 7 days after your order was placed. Order placed 12th, recieved by yourself, returned and refunded on 19th. It can take up to 4 working days to show in your account, but this is to do with the banks and not ourselves. We are sorry to hear that you felt that this process slow and that you would not order again. Kind regards, Janice - customer services

Posted 7 months ago

“Quality was not what I expect. Inferior to sandals I had bought a few years before.”

Posted 7 months ago

Thank you for your review, we are sorry to hear that you were not happy with this very popular sandal. We cannot see a previous order for what you have bought in the past, so unsure if it was the same sandal, this one is a vey soft nubuck so you may have found that it did not seem as robust as sandals you have had in the past. We do hope that your found our return service easy and also that you found a sandal that you like better. Kind regards, Janice - customer services

Posted 7 months ago

“Order was easy to place, delivery prompt. Shoes were a different colour of blue. Fitted like a glove. Had to return at my own cost”

Posted 8 months ago

Hello Thank you for taking the time to leave us some feedback. It's a shame the colour wasn't as expected, I am sorry. Had you contacted Customer Services before returning, we would have been able to assist. I can see we have refunded you in full as requested. I hope you'll continue to shop with us in future. Kind regards, Rosie, Customer Services.

Posted 8 months ago

“Laces to short for such an expensive wide fit trainer had to by new once unhappy 🙁 customer”

Posted 8 months ago

We are sorry to hear that you found these laces to be too short. I have emailed you seperately to advise of how we have resolved this for you. Kind regards, Janice - customer services

Posted 8 months ago

“The pair I bought last year were very good so I bought the same shoe size, different colour this year. But the straps were looser so my feet went forward in them but I did not realise this until I went outside striding out . Sadly they will not exchange them as I have worn them outside . So I’m quite disappointed . I understand why they can’t exchange but I expected the fitting to be the same as it was the same size. But I am not even sure if they are wearable now as my toe touched the floor in front when I walk”

Posted 8 months ago

Hello Thank you for taking the time to leave a review. I’m sorry the fitting wasn’t correct for you this time around. We do ask customers to try on around the house and be certain they are happy with the purchase before wearing the shoes outside. Unfortunately, once they have been worn outside, we are unable to accept them back. I’m sorry for any inconvenience this has caused. Kind regards Michael

Posted 8 months ago

“I have had 4 pairs of these shoes and this latest pair were obviously substandard as the stitching to the moccasin wasn't even around the toes. Sent back but cost £9 for tracked parcel. Extremely disappointed.”

Posted 8 months ago

Hello Thank you for your review. I’m sorry to hear your most recent purchase of the Gabor California was not up to the usual standard you would have expected. If you ever receive an item that you believe not to be up to your expectations, you can always call us, we would be happy to resolve any issues for you. I have messaged you privately regarding the postage you have paid. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 8 months ago

“I never received them! DPD failed to deliver, advised me they had delivered to a post office then i received notice of a refund before the date that i was informed i could collect them from the Post Office. Very disappointed!”

Posted 9 months ago

Thank you for your review. We are sorry to hear that you did not receive your order. We do not have our own courier and use either DPD or Royal Mail. Looking at the tracking your order was returned to sender. When it has arrived back with us, we have created a return and refund as we were unaware that this was not from your instructions to DPD. We do hope that you will order again and apologise sincerely for any inconvenience. Kind regards, Janice - customer services

Posted 9 months ago

“Usually Gabor shoes are a perfect fit. But my latest purchase the trainers were too narrow Returned at cost of £9.50 (wow)”

Posted 9 months ago

Hello Thank you for taking the time to leave a review. I’m sorry to hear the fitting wasn’t right for you on the Gabor Wye. We do provide multiple different methods on how to return your shoes to us for a lot less than the £9.50 paid. A few examples of this are the collect + label we provide on our website for £4.50 or by returning on a second class Royal Mail Tracked service for as little as £3.30. You can always contact us to discuss the best method for you, to return your parcel. Kind regards Michael

Posted 9 months ago

“I have had a similar style several times in the past and bought these as a slightly higher heel, knowing that they would be comfortable. The front is very comfortable but the right shoe has rubbed the back of my foot, causing a big blister and when I covered it with a plaster, it cut through that. I am not sure whether it will be possible to 'wear them in'.”

Posted 10 months ago

Hello Thank you for taking your time to leave a review. I’m sorry to hear the problem you have had with your shoes. If this problem was to ever occur again in the future, we would be happy to check them over for any manufacturing faults. I can see your order has now been returned. I’m sorry for any inconvenience. Kind regards Michael

Posted 9 months ago

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Gabor Shoes is rated 4.6 based on 10,615 reviews