Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,633 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,633 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots are very comfortable but not of a high quality for the price that I paid. The leather creased very badly after one wear and they looked old very quickly.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry that you found these boots to crease easily. I hope that as you find them comfortable, that you get a lot of use out of them over the winter and they keep you snug and warm. Kind regards, Janice

Posted 5 months ago

“I’m a size 7 but I bought size 8 - as I have wide feet 🦶 but your shoes were so small that I couldn’t fit my feet in the shoes! So retuned back to you for a size 9 - Gabor this is a joke size 9 - I have been wearing your shoes for 30 years - then the headache of returning and eating for an exchange or refund is awful - not to mention the money it cost me to post back at no fault of mine”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear that these lovey shoes are too tight for you. The shoes that you bought are just a standard fitting, you may find that a wider fitting is better for you. If you copy and paste the link below, this will take you to similar shoes, but wider. https://www.gaborshoes.co.uk/womens-c1/shoes-c2/ballet-pumps-c84/wide-t8 We do hope that you find a shoe that is a perfect fitting for you. Kind regards, Janice - customer services

Posted 5 months ago

“Sent seconds on left foot had to return them Gabor shoes are very comfortable but a let down had to call for postage paid”

Helpful Report

Posted 6 months ago

Hello Thank you for taking the time to leave a review. I am sorry to hear the condition you received your order in. Unfortunately, when stock is low, we can source stock from our stores, they may have been tried on. We apologise as this should have been checked by our dispatch team before being sent. I can see a return has been organised, once we have received them a full a refund will be issues. Please accept my apologies for any inconvenience caused. Kind regards Michael

Posted 6 months ago

“Boots were uncomfortable round heel. Shocked had to pay fir returns.”

Helpful Report

Posted 6 months ago

Thank you for your review. We do deliver free of charge, but as in our terms and conditions, do ask customers to pay for returns. You can send back an item using second class Royal Mail which is keeps cost low and then add tracking which is around 80p more. Also there is a link on our website to Collect + where for the low cost of £4.49 you can return up to 10 kilo, so several pair of shoes can be returned in one package. You can also return orders to any Charles Clinakrd store which will save you the cost of any postage charges. I hope that this information helps for future orders. Kind regards, Janice - customer services

Posted 6 months ago

“The boots were lovely and the quality I expected from Gabor. Sadly, they were a bad fit. I was shocked and did not expect the return cost would be so extreme. I sent them via Royal Mail tracking process, this was recommended on your website returns info. I cannot rate my purchase as I`m still disappointed at the cost of returning items back to seller”

Helpful Report

Posted 6 months ago

Thank you for your review. You can send back an item using second class Royal Mail which is keeps cost low and then add tracking which is around 80p more. Unfortunately if you use a next day service signed for service, although the item will arrive 24 hours earlier, this is very expensive and may be what Royal Mail have sold to you. There is a link on our website to Collect + where for the low cost of £4.49 you can return up to 10 kilo, so several pair of shoes can be returned in one package. You can also return orders to any Charles Clinakrd store which will save you the cost of any postage charges. I hope that this information helps for future orders. Kind regards, Janice - customer services

Posted 6 months ago

“Lovely shoes but very disappointed wide fit was still too narrow and had to pay to return”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear that your shoes did not fit. We do deliver free of charge but ask customers to cover the cost of returns. There is a link on our website to Collect + where for the low cost of £4.49 you can return up to 10 kilo, so several pair of shoes can be returned in one package. You can also return orders to any Charles Clinakrd store which will save you the cost of any postage charges. I hope that this information helps for future orders. Kind regards, Janice - customer services

Posted 6 months ago

“NOT wide fitting at all. Infact very narrow. They state they are a Gabor 'H' fitting which should equate as an 'E/EE' The seller won't have it though, despite seeing the same complaint on other reviews. They had the cheek to tell me to phone Gabor. Then I had to pay to return them despite them being mis-sold. I won't buy from them again.”

Helpful Report

Posted 6 months ago

Thank you for your review. I have taken a look at the reviews and can see that there is a mixture of comments on these lovely boots. From being very roomy to too tight. As fit is a very personal thing, we understand that a customer does need to try them on for fit, and we offer a full refund if returned within in 52 weeks and are unworn. Many customers will order a half size larger for extra room within the boot. This does not work for everyone, but often it does and makes for a much more comfortable fit. We do hope that you find something yourself that is a better fitting and we are sorry for any disappointment you have had. Kind regards, Janice - customer services

Posted 6 months ago

“I ordered my regular size but the boots didn’t even come close to fitting, then I had to pay over £10 to return them. Won’t be ordering again.”

Helpful Report

Posted 6 months ago

Thank you for your review. With regard to returns, we do offer a full year so long as an item is unworn, and you can take them back to any Charles Clinakrd store where they will arrange your refund. Alternatively you can post back boots with second class Royal Mail for around £3.50 and pay 80p more from tracking. A next day premium service does cost more. This may be why your postage was higher. There is also a link on our website to collect + where for £4.49 you can get a tracked return label that covers up to 10 kilo so you can return many pairs at one time. Many customers if they need a shoe to be a more roomy fit, get a half size bigger and this gives the extra area within the shoe. It does not work for everyone, but may be worth a try for you. I hope that this information is of help. Kind regards, Janice - customer services

Posted 6 months ago

“These trainers looked great, just what I was looking for. However, they were so narrow I could barely get my feet into them despite them being my usual Gabor size and apparently being an extra wide fit. I then had to pay £11 return postage for a product that I felt was not as described. So disappointing as I normally love Gabor footwear.”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sorry to hear that you found this trainer to be too narrow for you. I can see that they ahve been returned and refunded. With regard to returns, we do offer a full year so long as an item is unworn, and you can take them back to any Charles Clinakrd store where they will arrange your refund. Alternatively you can post back second class Royal Mail for around £2.85 and pay 80p more from tracking. You seem to have used a next day premium service which does cost more. There is also a link on our website to collect + where for £4.49 you can get a tracked return label that covers up to 10 kilo so you can return many pairs at one time. Many customers if they need a shoe to be a more roomy fit, get a half size bigger and this gives the extra area within the shoe. It does not work for everyone, but may be worth a try for you. I hope that this information is of help. Kind regards, Janice - customer services

Posted 6 months ago

“Gabor are deceiving online customers. Some of their boots state 'wide fitting,' but they are definitely NOT. I ordered a pair & I'm an 'E' fitting. I couldn't even get my foot in because they are so narrow. They are supposed to be a German 'H' fitting, which is an English 'E/EE' fitting. I contacted customer service & asked them to pay for return postage because they are misleading customers. They don't want to know. I won't buy from Gabor again.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear that this boot does not fit you and will of course refund you once they are returned. The actual Width Fitting of the shoes that you have bought, is not advertised as an E, but as: UK D+ Widest Fitting (Gabor H). You may find that the next size gives you extra area within the boots and may be a better fitting for you. You can take back to a Charles Clinkard store if you wish, they will arrange refund for you. You have a full year to do this so long as the item is unworn. Kind regards, Janice - customer services

Posted 6 months ago

“Beware - Charles Clinkard use DPD to make their deliveries. On the first attempt to deliver my order the courier claimed the delivery was rejected. I called the Customer Service Team to ask if my order could be sent by Royal Mail. They ignored my request because DDP tried to deliver again the next day but this time claimed they couldnt find my address. None of the other couriers seem to have a problem. I had to call the Customer Service team again to request my shoes be sent by Royal Mail. Finally, after a great deal of frustration and a week later I have received my shoes. I shall definitely think carefully in future who I order new shoes from. The Shoes are lovely, company selling them need to sort out their delivery service.”

Helpful Report

Posted 7 months ago

hello Thank you for taking the time to contact us. Having reviewed your experience on this occasion, I can understand your frustration. Please be assured, I have passed your comments to both our warehouse and DPD to be investigated, and I am confident this issue will not arise in future. Once we have received the additional items back in our warehouse, we will contact you. I hope you will accept my apologies for the inconvenience this has caused on this occasion. Kind Regards Cheryl, Customer Services.

Posted 7 months ago

“HI I still havent received my shoes and have already emailed twice about this . I have also paid for them”

Helpful Report

Posted 8 months ago

Thank you for your review. Your order was sent out with DPD and unfortunately has been relabelled by them to be returned to sender. This was received into our returns department and processed as a return and has now been refunded. Usually when a package is returned like this, it is because delivery was refused, or there was a problem with the address. We are sorry if this was not the case and that you did not receive the order that we sent to you. We do hope that you will order again, and this time that your delivery is successful. Kind regards, Janice - customer services

Posted 7 months ago

“Very disappointing the black suede boots I ordered were damaged on the outside of both boots had shiny marks near sole area, unfortunately trainers didn’t fit plus these items have cost me £15.45 to return through the Post Office”

Helpful Report

Posted 8 months ago

Thank you for your review. We apologise that your boots had marks on them, this should not have happened and we apologise for your disappointment. We are sorry to hear that you have paid £15.45 to return these items. The Post Office has different levels of postage and a second class label would be around £5 for a package of this size, and around 80p more with tracking. Next day and signed for are more expensive. You can purchase a Collect+ label on our website for £4.49 which covers returns up to 10 kilo. This gives you a tracking number so you can see when they arrive, or you can take your order back to any Charles Clinkard store. Alternatively you can use Evri, or Yodel youself arranging a return where you buy the label and they return the item to us. Both of these are a reasonable price service. I do hope that this information helps for future reference should you wish to order again. Kind regards, Janice - customer services

Posted 8 months ago

“I ordered the league sandals. First pair sent were different colours. The second pair had stains on”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear that this has happened, all orders shoud be quality checked before dispatch and n this occasion we have let you down. I will find out who has sent these orders out and let the team manager know so they can arrange some extra training and avoid this happening to somebody else. We apologise sincerely that this has happened to you. Kind regards, Janice - customer services.

Posted 9 months ago

“I never received the shoes. I contacted Charles Clinkard who asked for more specific delivery instructions, which I provided. Was promised the shoes Monday (yesterday). They never arrived and I have just received notification that they have been returned to you! I didn't even get to try them on! Terrible service”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to read about the problem with your delivery. It appears DPD were unable to locate your address, despite the extra information you provided us with. After attempting a couple of times, the package was returned to us. I can understand it's disappointing. The stock is still available should you wish to re-purchase via our website. If you'd prefer, you can request a delivery via Royal Mail. Please place your order and contact Customer Services with your reference, and we can arrange this for you. I hope you'll accept my apologies for the inconvenience caused. Kind regards Rosie, Customer Services.

Posted 9 months ago

“Bought some shoes for my wife, when they arrived we were surprise to find that they were exdisplay. one shoe had faded and you could see that it had been wore. These were advised as new which clearly they weren’t costing £95.00 very poor”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that this has happened, our shoes are new and if they have been on display at all, they should be quality checked and not sent out to customers if they appear faded or worn at all. We have let you down on this occasion and we apologise sincerely for this. Thank you for taking my telephone call, and letting me know that you took them back to one of our stores, they have advised that they arranged an exchange for you. Thank you for giving us the opportunity to put this right for you. Kind regards, Janice - customer services

Posted 9 months ago

“It is very difficult to rate the shoes. My first pair was amazing and long-lasting, I attended so many parties and received many compliments. Unfortunately, the last purchase was a disaster. Lovely looking sandals but they last only 2 minutes, one of the straps is unattached from the sole (I'm not sure why it was not glued or sewed properly). I did not expect that for a £100 pair of sandals. I am highly disappointed with the quality, and I am not sure if I will be back again.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to see that this has happened and you had to return your order. Manufacturing fault was agreed and we have refunded for this shoe. I am sincerely sorry for your inconvenience and hope that you may try this lovely sandal again sometime in the future. Kind regards, Janice - customer services

Posted 9 months ago

“Very uncomfortable and poor fit”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you found the shoes to be a bad fit for you. If you could put this into the product reviews rather than Company it would help others when they are browsing as it will link to the shoe itself. We do hope that you found the return service to be easy. Kind regards, Janice - customer services

Posted 9 months ago

“Granny shoes! comfy but for wide feet; go at least half a size up!”

Helpful Report

Posted 9 months ago

Hello Thank you for your review. I’m sorry to hear you do not like the style of the Gabor Berry. I can confirm the shoes you purchased are a size UK D which is classed as a wide fit, I’m sorry if this fitting is not correct for you. Kind regards Michael

Posted 9 months ago

“I am usually a size 5 but sandals were small fitting. Won't be shopping from your site again.”

Helpful Report

Posted 9 months ago

Hello Thank you for your feedback. I’m sorry the fitting was not correct for you. The fitting can vary from style to style; however, we do try to replicate the same fit across the whole Gabor range. We are sorry this experience has affected you from purchasing in the future. Kind regards Michael

Posted 9 months ago

Gabor Shoes is rated 4.6 based on 10,633 reviews