furniture supplies uk Q&A

5 Questions   /   5 Answers
71% of reviewers recommend furniture supplies uk

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Do I need an account to place an order?

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You can place an order by either creating an account or as guest only. If you do create an account whilst at the checkout and select to opt in for our newsletter you could receive discounts and coupon codes!
Do You Ship Internationally?

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Yes we can offer to ship Internationally via pallet service please Contact Us providing a list of any items you may require we will also require your full delivery address details so that we can provide a quote for you.
I ordered A Back Order Item, How Long Do I have To Wait For It To Become In Stock

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When ordering a Back Order Item your item is guaranteed to be reserved for you however availability timescale can only be estimated as this can be affected by a number of factors, please be aware Back Orders can take from 6 to 16 weeks before the item becomes available for delivery, if this is a problem please contact us and we may be able to advise of a shorter timescale as due to these items being made to order we are unable to offer refunds on these items.
If I place an order when can I expect it to arrive?

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*Furniture care products: delivery is carried out with Royal Mail at the standard rate as displayed within the shopping basket. *Small furniture below 20kg: or less than 100cm are dispatched with network couriers such as DPD, DX, Hermes & Yodel. When sending our products on these services we may also provide tracking for your order. You can usually expect your item to arrive within 1 week from purchase. *Large furniture items above 20kg: or larger than 100cm are sent out on a specialist furniture courier service. On this service you can expect a phone call from the couriers to advise on the next available delivery slot. You can expect your order to arrive within 1-2 weeks. We do ask customers to allow up to 3 weeks during busy and bad weather periods. This also applies throughout the year to rural locations
Do you refund postage costs if customers have to return damaged furniture?

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If your order arrives damaged and this is reported to us within 48 hours from delivery we offer to replace your item at no cost to the customer or return the item for a full 100% refund, no admin charges or delivery fees. As with all returns & cancellations <a href="https://www.furnituresuppliesuk.co.uk/customer-information/">Terms & conditions apply</a> apply.

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Alice, Customer Support