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Furniture 123 Reviews

4.5 Rating 5,798 Reviews

87 %

of reviewers recommend Furniture 123

Company Reviews

4.5

Based on 5,798 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Furniture 123 Reviews

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 16th April 2024

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Furniture 123 5 star review on 6th February 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gail harris, was very helpful when I phoned you I'm still waiting for my love chair I have the stool to match I'm hoping it will be delivered this week.”

Posted 2 months ago

“Good price, delivered on time and courier service was great. No problems on assembly, good item”

Posted 2 months ago

“Despite the premium rate phone number, they do reply to messages sent on the app Mon-Fri best. Their overseas call centre peeps did call me to sort things out when an item was delivered damage. They were very fair with this. On previous orders they replace items delivered broken, and you just arrange your own carrier and pay to return items unused you decide aren’t what you were expecting.”

Posted 2 months ago

“Excellent service. Very fast delivery and really good quality chest of drawers. Highly recommended.”

Posted 2 months ago

“Beautiful bed and excellent delivery service.”

Posted 2 months ago

“Excellent service, excellent delivery next day!! Smooth transaction, requested invoice and had straight away- Re-ordered as our client was happy with the quality of the Black extendable table. Price was excellent also and will definitely use again and hopefully will do more business with in the future.”

Posted 2 months ago

“I absolutely love this beautiful, huge footstool. It goes so well in my lounge area”

Posted 2 months ago

“Flawless service. Fast delivery and sorted a problem when i had it with the order, cant complain”

Posted 2 months ago

“I really happy with the delivery quick and on time and the communication was fantastic Thank you”

Posted 3 months ago

“Item orderd Saturday afternoon, delivery quoted as following Wednesday, however, stove arrived Monday lunchtime. Excellent service. Well packed and easy to use.”

Posted 3 months ago

“Fire came on time I was informed about del and pleased with service a lovely fire bracket missing from box but when I told them went out of there way to get me another in super fast time very happy thank you”

Posted 3 months ago

“Excellent experience allround super fast delivery pleasant delivery men placed fire exactly where I wanted it fire place looks great works fine packaged very well”

Posted 3 months ago

“Amazing fast delivery so happy with my item”

Posted 3 months ago

“Outstanding customer service from Furniture 123. On the Monday I told them that we had an issue with a bar stool bought in January and on the Thursday the replacement arrived. I don’t think it gets much better than that.”

Posted 3 months ago

“Delighted with my new larder cupboard. Beautiful piece of furniture with is also incredibly practical.”

Posted 3 months ago

“Great service. Delivery was very quick, and the delivery guys were great. Very impressed with my goods, great quality and superb value for money. I did have a minor issue, which was resolved very efficiently and to my satisfaction. Cannot fault”

Posted 4 months ago

“Very, very helpful! Great aftercare of the product. We will definitely use this company again”

Posted 4 months ago

“Returns policy is a discrase just been on phone for 30 mins the transfered to wrong department all i wanted to to was have my collection confirmed, it hadnt even been raised, which i done on my account online 30 mins x 1.50 a minuite went to call back average wait time17 mins please listen back to the recordering from todays conversation and raise a return order no 11361248, you might want to employ people who listen and sort he issue”

Posted 4 months ago

“Excellent service and delivery was quick from the point of order and I was kept fully informed of the delivery time. The items arrived in good packaging and were of a good quality for the money we spent. Generally we are very pleased.”

Posted 4 months ago

“Really pleased with this electric fire that I purchased. It was with me within less than 24 hours of purchase. Packaged really carefully. The fire makes a real room statement. Room heats quickly on a low setting. The added extra is that it has a remote control. Or, I can use the controls on the fire itself. I love the different flame effects. I highly recommend this item.”

Posted 4 months ago

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Furniture 123 is rated 4.5 based on 5,798 reviews