Furna Reviews

4.63 Rating 117 Reviews
91 %
of reviewers recommend Furna
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours

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Furna 5 star review on 30th November 2021
Anonymous
Furna 5 star review on 4th January 2021
Steve L
Anonymous
Anonymous  // 01/01/2019
Had a friend recommend this desk to me. Was a bit hesitant due to the price range. Did some further research with the Furna desk as a benchmark. What I found online did not look as good, had doubts on the engineering parts longer term, and/or they did not do very well on Trustpilot. The Furna has a chat option and they are quite responsive (even in weekends and after work hours). The desk arrived well, professionally packaged. Had it set up in about one hour. It is as strong and stable as I had hoped for. And I should had done this investment much earlier. In the beginning, you would likely need to get used to standing for 'long' periods. I change its height multiple times a day when using it. This desk has a motor on each side one in each leg, which sounds smooth and its fun to use. If buying, would recommend to add in a 6x power board from their website, which helps a lot managing any cables (with a moving desk top), so basically only the power board cable would need a socket. I need the 6x for: (1)laptop, (2)external screen, (3)desk lamp, (4)one for the two desk motors input, (5)for recharging miscellaneous desk items, and (6)left as a spare. Also would recommend to go for a 150cm wide desk (not a 120). It's nice to just have the extra space, which gives a more 'grand' feel. I do not have a lot of money, freelancer, working from home. Though with something you use every day, it should be of proper quality and makes you feel good and want to use it.
Furna 5 star review on 30th November 2021
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Posted 5 days ago
I always recommend everyone I know who works at home get a standing desk. One thing I learnd during lockdown was how important standing desks and good posture are for your back if you're going to be working at a desk. I tell them Furna is not the cheapest option, but I use them because they are great desks, and because you buy them direct from the producers.
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Posted 2 months ago
Thank you Martin, your business is much appreciated!
Posted 2 months ago
It's the second desk I ordered from Furna, it is as great as I expected.
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Posted 2 months ago
Thanks for your review and repeat business Lulu!
Posted 2 months ago
Great standing desks. I own two of them for my home office and craft desk and they're great. The new generation of E2 desks seem a lot sturdier than previously so happy about the recent addition of the second desk.
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Posted 3 months ago
Thanks so much for your review, and it's great to hear you're even happier with the quality on the newer model!
Posted 2 months ago
Furna E2 frame is the best build quality I've come across relative to its price. Very sturdy desk frame and the motors are smooth and quiet when operating it. The desk tops are very expensive relative to their quality in my opinion, you can buy a solid wood top from Ikea for cheaper. The build process for the E2 is very time consuming and frustrating, requiring you to flip the very heavy frame twice. This means it is very hard to build without the help of another person. The finished desk though is very good.
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Posted 5 months ago
Hi Stuart, Thanks for leaving a review and I'm glad you're happy with the E2 frame. It is true that occasionally Ikea run very good deals on solid wood in light colour wood like Beech though delivery is often not available or does add quite a lot to their price, while not having cable management holes. Many of the other options are paper honeycomb filled rather than solid. Delivery on bulky items like these is expensive and becoming more so, though we work as hard as we can to make sure the overall package is good value with UK-wide reach. Thanks again for the review and if you need anything just let us know.
Posted 5 months ago
Excellent desk, my second purchase from Furna, definitely recommend it!
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Posted 6 months ago
Very good - Delivery was really quick and was here within in a few days. Desk is great, only comment is whether there is a smarter way of tidying up the cables other than cable ties you stick to the underside.
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Posted 6 months ago
Update on my previous comment on 12th April 2021 WRT customer service. Furna responded to my email on Monday 12 April 2021 and agreed to send me a new frame for the desk (the old frame is no longer in production). The frame itself is free but I had to pay £49 for the next day delivery, given that my old desk is too old to be under warranty. I received the frame the next day after the payment was made and got the desk up and running again on Friday. Overall, I'm very happy with how this is resolved in the end in a timely manner. Even though the new frame won't get the same 5-year warranty as a new purchase, Will, from Furna, assured me that Furna will alway try to resolve the issue for custom, even in the most uncommon cases. Changing from * to 5*. I also suggested that Furna should improve their communication on their website as well as on their social media accounts.
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Posted 7 months ago
Excellent product sturdy and great price when compared with similar products. I purchased my first E2 legs in 2017 and fitted to my own table top. Works well, I now use daily. I purchased another set of E2 legs for my husband in 2020 and he loves it too. Have recommended to friends.
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Posted 7 months ago
My main issue is with their customer service. I purchased the E2 desk back in 2017. It's been working fine until just a couple of days ago. The control box stopped working and that basically means it can't move up and down at all and I'm stuck in the standing position. The desk comes with a 5-year warranty, however, the issue is that there's no body to contact with when you need it. Online Chat - nope, unavailable Twitter - nope, no activity for month. Telephone - nope, direct to voice mail Online form - sent, no response Email - sent, no respnse This is my last resort to contact them for a solution!! Hopefully they are still in business and care about their reviews!!! ========== Update on 17 April 2021 =========== Furna responded to my email on Monday 12 April 2021 and agreed to send me a new frame for the desk (the old frame is no longer in production). The frame itself is free but I had to pay £49 for the next day delivery, given that my old desk is too old to be under warranty. I received the frame the next day after the payment was made and got the desk up and running again on Friday. Overall, I'm very happy with how this is resolved in the end in a timely manner. Even though the new frame won't get the same 5-year warranty as a new purchase, Will, from Furna, assured me that Furna will alway try to resolve the issue for custom, even in the most uncommon cases. Changing from * to 5*. I also suggested that Furna should improve their communication on their website as well as on their social media accounts.
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Posted 7 months ago
Hello Yu, We're sorry you've had trouble with your Furna E2. Your first recorded contact was on Saturday 10th April evening and we endeavour to reply to any messages within 1 business day. I can see that support has been in contact with you this afternoon on the first business day (Monday 12th April). Your product was purchased with 3 years of warranty in 2017 however we will always do our best to provide a reasonable solution to our valued customers. Thanks for your business and we look forward to solving your issue promptly. Thanks, Furna Team
Posted 7 months ago
Thanks to Furna I have now the ideal set up to work from home. Spending most of my day standing, I am more focused and energised. The quality is excellent and service is faultless. Highly recommended.
Furna 5 star review on 4th January 2021
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Posted 11 months ago
Great desk. Easy to assemble, high quality and very robust. Simple to use. Very happy with product
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Posted 1 year ago
Contact support seems to be non-existent. I've sent multiple messages & used their contact form twice. I have not received a single reply yet. Contrary to what they state on their website: 'We guarantee a reply to any email or live chat quickly during business hours!' That clearly is not the case. I'm trying to get in touch regarding a product I bought 3 years ago, as part of the frame has developed a fault with it.
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Posted 1 year ago
Hi Marcus, We apologise for the delayed response to your email from last week, and for the issue you're having with the frame. This matter had been taken up with the factory to see if we can get a replacement for you, though as it was discontinued 2 years ago this may take time. You should have received a reply in any case to confirm this was being looked in to, so we're sorry for that mishap. The warranty on the Airlift was 1-2 years, as our 5 year warranty came in to effect on our later products starting 2018. However, we will do what we can to make this right for you, and will reply privately with what we can offer.
Posted 1 year ago
Rise and fall desk is excellent quality. Delivery was swift and exactly as advertised.
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Posted 1 year ago
Furna were fantastic to deal with, great customer service, super responsive and helpful, and great products that were absolutely perfect for my home office! Will definitely shop with them again.
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Posted 1 year ago
I have bought the E-Top Electric Sit Stand converter which malfunctioned less than 2 weeks after purchase. I have sent 2 emails and tried to call the company at least 5 times over the past 10 days but there seems to be no one available. Wish there was a zero star rating - appalling quality and customer service.
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Posted 1 year ago
After sales service is very poor. 2 months since buying the desk and repeated requests and queries have still not been answered. I had a quite basic query about the desk. It leaves me with the impression that they don't know enough about their products.
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Posted 1 year ago
Really helpful and communicative!
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Posted 2 years ago
We initially ordered 2 of these for the office & loved them so much our FD wanted us to order him one :-)
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Posted 2 years ago
Excellent customer service and speedy delivery.
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Posted 2 years ago
Furna is rated 4.63 based on 117 reviews