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FURL Reviews

4.9 Rating 1,370 Reviews

99 %

of reviewers recommend FURL

Company Reviews

Product Reviews

4.9

Based on 1,370 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 5th April 2024

FURL 5 star review on 12th March 2024

Stefano Laudisa

FURL 5 star review on 29th February 2024

FURL 5 star review on 28th February 2024

FURL 5 star review on 23rd February 2024

Catherine Croft

FURL 5 star review on 9th December 2023

FURL 5 star review on 26th November 2023

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchasing process was pleasant and I am pleased with my purchase. The only part which was disappointing was the delivery where the information regarding delivery that I received was different (told I would be informed by phone by the delivery drivers on the day but it seemed pretty one sided).”

Posted 8 months ago

We appreciate you taking the time to share your experience with us. We are sorry to hear that the delivery process was not up to what had been promised. We would love to make it better for you next time.

Posted 8 months ago

“The delivery team were fantastic. The product is extremely high quality so worth its price. The other criticism I would have is the website didn’t have any record of my order and nor did the tracking details of high did not reasure!”

Posted 9 months ago

“The delivery team was polite, efficient and tidy delivering and assembling the sofabed. Explained things and answered all questions. The only reason I give a 4 and not a 5 is not about the delivery team but the delivery process itself. I asked the day prior for an idea of the delivery time window and never got a response. I only learned of the delivery time a few hours prior and it was right in the middle of a schedule conference call that I had to cancel. Delivery windows should be given prior to the delivery day so that not only Furl but also the client can plan their day.”

Posted 10 months ago

“Unfortunately, my bed was delivered 3 weeks late. I had to contact Furl to ask where it was and they should have been contacting me with an explanation and apology. However, the delivery process was very smooth and professional. The crew were efficient, careful, helpful and courteous and very friendly. I would strongly recommend them.”

Posted 11 months ago

“I waited an extra few weeks for my sofa bed to be delivered because the wrong feet had been made. When the sofa was finally delivered the two guys took great care putting the sofa together, until they realised they couldn’t fit the moving system as it was the wrong size. It took several phone calls to HQ to discuss what to do next, and finally they had to drill extra holes into the base of the sofa to be able to fit the moving system. After 3 hours I was happy my sofa bed was in good working order. I applaud the two delivery guys, who were polite and professional, and managed to put the sofa bed together despite not having the correct part.”

Posted 1 year ago

“Delivery had to be rescheduled, but once the van arrived everything went smoothly and the team could not have been more helpful.”

Posted 1 year ago

“Bought two Furl Max+ storage beds over several months. Broadly speaking, happy, despite the second, smaller bed costing more than the original due to price inflation. Positives: the beds are well designed, elegant, space-saving, robust, have changeable covers, are UK-made, - and do the job. The delivery crew gave a courtesy call an hour before arrival and arrived on time. A few minor gripes, however: 1. Please ask delivery staff not to rest bed materials against customers' walls - it marks them. 2. Delivery for the second bed was approximately 20 days over the estimated delivery date, which is a disappointment, given the price paid. 3. The on-hold telephone voice does not sound warm enough and should be replaced with a professional voice-over who can suitably convey and represent the business's values.”

Posted 1 year ago

“Excellent product and great delivery / installation team. Would have been 5 stars if delivery had happened when originally told however apparently no delivery team was in our area (south east England) until 2 weeks later.”

Posted 1 year ago

“Great Mirage storage bed product (just delivered) & excellent delivery / installation team. Only a little let down by shop staff lack of product knowledge and initial incorrect delivery timeline promise - subsequently / efficiently managed by good warehouse organisation (thank you Amy).”

Posted 1 year ago

“Sofa bed looks brilliant in our Snug. Delivery, installation & demonstration all v competent. Luba and Kevin pleasant & helpful.”

Posted 1 year ago

“Product great. Shop and delivery staff very helpful and efficient. I haven’t given 5 stars because of the complete inflexibility of the delivery service. If I hadn’t been able to change my arrangements to suit the date offered, I was told I would have to wait a month for delivery, and despite paying a premium for express delivery!”

Posted 1 year ago

“Excellent service and delighted with the bed. Delivery, once organised, was very efficient and the person delivering and building the bed was a pleasure to deal with. My questions via live chat were answered quickly. I had a bit more difficulty getting a response by phone - but customer service was generally excellent.”

Posted 2 years ago

“Great service, delivery team and sofa bed.”

Posted 2 years ago

“The delivery team was very professional and lovely . It is lovely to get a delivery by a happy people who enjoyed their job . Congratulations on the team !”

Posted 2 years ago

“We received a phone call before the sofa arrived and it turned up on time. The driver and mate were both friendly and extremely polite. The sofa itself is as we remembered and we expect to be very satisfied once we start using it. The only downside is that while trying to manoeuvre the heavy frame through our narrow hall and up the stairs our wooden floor sustained a deep gouge and the wall about half way up the stairs sustained a smaller gouge. The wall is easily fixable, the floor not so. These marks were only noticed after the delivery men had left.”

Posted 2 years ago

“We opted to spend extra and go with the Metro from Furl as we wanted the most comfortable (sofa)bed possible and we needed a modular option to get it through narrow doorways and up stairs. The quality of the cushions, fabric (we went for velvet) and bed is excellent. The delivery team were superb - COVID aware, polite and respectful carrying the sofa bed through the house. We went for standard delivery so assembly was not included. It would have been useful to have an instruction guide to assist with self assembly - the delivery team’s instructions were useful but not easy to remember. It was a fiddly job attaching the necessary screws and two people are definitely needed. It is a logical assembly process, however, and not difficult if you’re practically minded! That said, it requires a decent amount of strength to lift and click the modular pieces together. Although at the time I found the assembly frustrating (mainly due to screws being hard to reach and holes hard to see due to black material covering them) in hindsight it only took 30 mins. The sofa and the bed are more comfortable than we expected so if we need more modular furniture, we would certainly consider Furl again.”

Posted 2 years ago

“We love our new sofa. Well, we’ve only had it a few hours but having ordered it without ever seeing it in a shop. We are delighted that it looks well made and exactly as we wanted it. The service has been great. The only reason I’m giving 4 stars instead of 5 is the 3 month delivery time. I assume it is mainly due to COVID. But we’ll worth waiting for. Hope it will last well too. The delivery and assembly was very good. I was phoned with a delivery time and they arrived exactly as they said after 20min. The staff seemed very competent and friendly and were very happy to answer any questions. Thank you very much.”

Posted 3 years ago

“We are really pleased with the new bed..not just as a factor of not sleeping on the floor any longer. We appreciated the efforts of David and his team to get the bed to us and installed quickly.”

Posted 3 years ago

“Good quality bed and headboard, provides good storage and nice aesthetics as well. Installation team was very efficient and polite. The only downside was that delivery was one month later than expected, given the Covid and Brexit circumstances that is understandable. Overall happy with the service and the product.”

Posted 3 years ago

“A quality product”

Posted 3 years ago

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FURL is rated 4.9 based on 1,370 reviews