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FURL Reviews

4.9 Rating 1,373 Reviews

99 %

of reviewers recommend FURL

Company Reviews

Product Reviews

4.9

Based on 1,373 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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FURL 5 star review on 5th April 2024

FURL 5 star review on 12th March 2024

Stefano Laudisa

FURL 5 star review on 29th February 2024

FURL 5 star review on 28th February 2024

FURL 5 star review on 23rd February 2024

Catherine Croft

FURL 5 star review on 9th December 2023

FURL 5 star review on 26th November 2023

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy online and delivery was scheduled on time although I had to delay by 3 weeks due to building works, that was no problem at all. Two lovely delivery drivers (Joe and Martin) arrived and nothing was too much trouble, they even moved a rather large mirror for me that I couldn't do alone. Getting it upstairs was no issue for them even with a tight corner. The setup was swift and they explained how to use it etc... The sofa bed is a wonderful cheery bright pink and looks fantastic, it is very comfortable to sit on and the mattress looks like a normal bed, I cannot comment on a good night's sleep as it hasn't been used as a bed yet!”

Posted 1 year ago

“Lovely sofa bed and great installation.”

Posted 1 year ago

“We've been considering buying a sofa-bed for a number of years, with one overriding stipulation that it needed to be suitable for everyday use. Each time I searched I came back to the same destination - Furl. Having already bought a storage bed, I was confident of the quality, but needed to see and try out the mattresses first-hand. In January, my son and I visited the Swiss Cottage showroom and realised that the 12cm mattress would work, which gave us more scope in choosing a design. The sales assistant, Ece, was extremely helpful and continued to be so by email with my many questions over several weeks. The cost is not inconsiderable, but I took the plunge and took delivery this morning. The two delivery guys were friendly, efficient, and explained the set-up clearly. They were extremely professional. As a result I cannot fault the Furl service.”

FURL 5 star review on 12th April 2023

Posted 1 year ago

“I was highly recommended to Furl, and I entirely agree. From the moment I contacted them they have been helpful, useful and professional, and have listened carefully to particular requirements. I have received entirely successful personal service, we are thrilled with the arrival of our bed ( quickly and efficiently put up) and look forward to using it - and its storage!”

Posted 1 year ago

“Very good customer service, excellent product and a great installation team who were polite considerate and efficient. Happy Customer”

Posted 1 year ago

“Very helpful sales, delivery team were very good.”

Posted 1 year ago

“Great service from the very beginning. Sofa arrived on time, professionally assembled. Whole process from ordering till arrival was very simple and transparent.”

Posted 1 year ago

“The sofa bed looks very good and is comfortable to sit on. Not yet used as a bed. The delivery men were friendly and efficient and gave a full explanation of how to use and look after the sofa. In all an excellent service.”

Posted 1 year ago

“I had my Metro sofa bed with the chaise delivered this morning. The delivery drivers were just awesome. Despite a very tight corridor, every piece went smoothly to the room. I can't be more delightfull about the sofa bed. Great design, awesome bed, huge storage inside the chaise. Guys in the showroom were very passioned and knowledgable about the products what made all process very easy for me. Whole piece looks just stunning and it is everything I wanted. Definitely the best product on the market and I will recommend Furl to my friends!”

FURL 5 star review on 22nd March 2023

Posted 1 year ago

“Amazing high quality product, friendly delivery. Impeccable installation!”

FURL 5 star review on 21st March 2023

Posted 1 year ago

“From the very first contact by telephone at 7:30 am until completion of the installation and instructions on how to use my emotions sofa bed, the two-man delivery/installation team were exemplary in every aspect. Polite, courteous, knowledgeable and very helpful, I highly commend them. And yes, the e-motion sofa bed is very very nice. Thank you”

Posted 1 year ago

“The delivery team were excellent....I hope you do reward them for their service as they were extremely friendly, keen to demonstrate the sofa bed and were very pleasant to have in our home. They appeared proud of what they were delivering. Let's hope the settee impresses as much as your delivery guys, I'm sure it will!”

Posted 1 year ago

“Just received my bed sofa from Furl and I am over the moon with it's look and comfort and the delivery men were first class and so efficient and also they kept me informed by phone and so polite they also delivered it on time”

Posted 1 year ago

“A quick, efficient team who were very genial and thoughtful (they took their shoes off in the house). The bed and mattress were in situ within half an hour. The bed looks sturdy with a good quality mechanism. A highly satisfied customer.”

Posted 1 year ago

“Excellent service as always from Fuel. We have now bought 5 beds in total over 7 years and all still in perfect condition”

Posted 1 year ago

“Super delivery team, quick efficient and competent”

Posted 1 year ago

“Excellent sofabed: very impressed with the design, it is brilliant! As it came unassembled, getting it into the flat was so easy The two men who installed it were able to do so within 30 minutes! Altogether, excellent service, from the helpful sales person in the showroom; the email communication along the way; the delivery guys, were all so good. I couldn't be more delighted.”

Posted 1 year ago

“We have a wall bed that turns into a sofa and are quite disappointed with it. It’s very difficult to pull down bc there’s hardly any space for your fingers, and there’s a huge gap between the headboard and the mattress. The mattress is their top end but it caves in in the middle. It was incredibly expensive. And when we complained about the difficulty of pulling it down, the designer was rude and condescending and got very defensive. He didn’t do anything to address this specific issue. We would not recommend this product.”

Posted 1 year ago

“Fantastic team! Thank you for quick and efficient assembly today. Very happy!”

Posted 1 year ago

“I waited an extra few weeks for my sofa bed to be delivered because the wrong feet had been made. When the sofa was finally delivered the two guys took great care putting the sofa together, until they realised they couldn’t fit the moving system as it was the wrong size. It took several phone calls to HQ to discuss what to do next, and finally they had to drill extra holes into the base of the sofa to be able to fit the moving system. After 3 hours I was happy my sofa bed was in good working order. I applaud the two delivery guys, who were polite and professional, and managed to put the sofa bed together despite not having the correct part.”

Posted 1 year ago

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FURL is rated 4.9 based on 1,373 reviews