FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,373 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,373 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great sofa, good delivery, Fabio and Mark were very professional, polite and informative. Very happy with the service!”

Helpful Report

Posted 8 months ago

“The purchasing process was pleasant and I am pleased with my purchase. The only part which was disappointing was the delivery where the information regarding delivery that I received was different (told I would be informed by phone by the delivery drivers on the day but it seemed pretty one sided).”

Helpful Report

Posted 9 months ago

We appreciate you taking the time to share your experience with us. We are sorry to hear that the delivery process was not up to what had been promised. We would love to make it better for you next time.

Posted 8 months ago

“Delivered as promised and installed perfectly! Brilliant storage solution in a small flat.”

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Posted 9 months ago

Wow, thank you so much Stuart for your 5 star rating of FURL! We are so pleased that our storage solution delivered as promised and installed perfectly in your small flat. We appreciate your kind words and value your feedback!

Posted 8 months ago

“Love the bed! The delivery guys were great. Assembled the bed in no time and were very careful and neat. Explained very clearly how to use and look after it. Thank you!”

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Posted 9 months ago

“Excellent service. Delivered on time and by a crew who were friendly, quick to instal and fantastic ambassadors for the company.”

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Posted 9 months ago

“The delivery team were fantastic. The product is extremely high quality so worth its price. The other criticism I would have is the website didn’t have any record of my order and nor did the tracking details of high did not reasure!”

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Posted 9 months ago

“Excellent service from initial ordering to delivery. Every email I sent was responded to quickly and efficiently. The delivery guys were very respectful and kind.”

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Posted 9 months ago

“I struggled to find a motorised ottoman bed and after a lot of research, I contacted Furl and the customer service is excellent. Palak and Osama helped me a lot with choosing the pattern of headboard, colour and size I like most. I am so happy that the bed came earlier than scheduled too. The delivery team Mark and Fabio are very friendly and professional. Very polite, punctual and tidy. Will recommend to my friends when they need furniture . Thanks to Furl. 👍🏻👍🏻”

Helpful Report

Posted 9 months ago

“The delivery team was excellent! They were on time and very friendly. They didn't make any mess or damage to the flat. They mostly assembled it outside”

Helpful Report

Posted 9 months ago

“We have already posted a 5 star review of sale and delivery processes. That continued when I had a query which Marcin responded to within minutes, sending me a great video to show me what I wanted. Our Metro sofabed has been used as a guest bed, but this weekend was the first time we slept in it - I have two things to comment on - first, the bed was every but as comfortable as our main bed and we slept really well, and second, opening and closing was something I ( at 75) could manage on my own with no difficulty. We continue to be highly impressed with all things Furl.”

Helpful Report

Posted 9 months ago

“Intuitive website allowed me to specify everything I wanted my bed to be. Was sent an email 10 days before delivery to let me know that my bed was ready, which gave me plenty of time to prepare. Then on delivery day, was given a time estimate for delivery. Two engineers arrived and installed the bed very quickly, they were polite and careful with my property. I needed to rotate the storage mechanism afterwards and was able to do it myself fairly easily, but Furl also offered to come and do this for me which was nice. First night using the bed was perfect, best night sleep I've had in a long time. Thank you Furl!”

Helpful Report

Posted 9 months ago

“Our experience of Furl, from when we first set foot in the showroom through to delivery and installation of our sofabed was absolutely excellent. Customer care superb throughout.”

Helpful Report

Posted 9 months ago

“Very smooth process from ordering to delivery - the team that set up our couch was very pleasant and gave some helpful advice! Definitely enjoying our new couch”

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Posted 9 months ago

“Lovely sofa bed. Fast delivery. Delivery team were very efficient, tidy and friendly. Highly recommended”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“Totally brilliant experience from the first visit to the Furl shop in the Fulham Road to the installation. Delighted with the product and would highly recommend”

Helpful Report

Posted 9 months ago

“Excellent professional and friendly communication and service from the initial sale through to delivery and installation.”

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Posted 9 months ago

“Excellent quality product, exactly to specification. They were delivered on time and assembled on site by two very efficient and polite young men.”

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Posted 9 months ago

“Amazing delivery service for a lovely bed. The delivery team were so friendly and helpful, they spent all the time they needed to to put the bed together efficiently and the bed looks fabulous.”

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Posted 9 months ago

“Absolutely delighted with my sofa bed. Excellent service From ordering to delivery we couldn’t have been happier. Definitely use Furl again.”

Helpful Report

Posted 9 months ago

FURL is rated 4.9 based on 1,373 reviews