FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, London
Rating: 4.88

4.9 Rating 1,370 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,370 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage
London
NW6 4EE

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126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always I have received a quality product, on time, with great communication from Furl.”

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Posted 7 months ago

“The delivery team was very knowledgeable and polite.”

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Posted 7 months ago

“Great delivery service once again from Furl - and very pleased with my purchase!”

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Posted 7 months ago

Hi Libby, thank you so much for taking the time to review FURL and for giving us a 5 star rating! We are so glad to hear you are pleased with your purchase. Thank you for choosing Furl again.

Posted 7 months ago

“Very good service from building the bed to delivering the ottoman. Thank you.”

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Posted 7 months ago

“Delivery was perfect, with the crew polite, efficient and happy to explain everything I needed to know about my sofa. All done in minutes with a minimum of fuss, and it was clear they knew exactly what they were doing. Excellent service all round.”

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Posted 8 months ago

We are thrilled to hear that your delivery experience was perfect. The crew's politeness, efficiency, and willingness to explain everything in detail made the delivery process smooth and stress-free. We are delighted that you were happy with the service provided. Thank you for your kind words!

Posted 7 months ago

“delivery guys were spot on, calling to tell of arrival time, care taken, packaging removed. sofa bed very expensive, but looks good quality. hopefully will last for many years.”

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Posted 8 months ago

“The whole experience was flawless. Communication and a super helpful attitude during the ordering process and the delivery team were so professional and knowledgeable they assembled the bed quickly and efficiently.”

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Posted 8 months ago

“Good quality storage beds, available in lots of sizes. Seamless delivery and installation.”

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Posted 8 months ago

“Very happy with the service from Furl. The gents who delivered and assembled the bed were great.”

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Posted 8 months ago

“The team who arrived, made no fuss, got on with the job, and did a great and swift job, weee excellent! Such a rare thing. Delighted with the bed, too.”

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Posted 8 months ago

“No better or more comfortable sofa bed. Prfect delivery, brilliant communication, fabulous individuals putting the sofa in place, well mannered, quick. Delightful. Customer service is 100%. This is THE BEST company”

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Posted 8 months ago

“The service was excellent, from purchase to delivery. I was able to select a time that suited my schedule and the delivery team was prompt and courteous. They installed the sofa in a matter of minutes and took the time to explain how it works. I am very pleased with my purchase.”

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Posted 8 months ago

“Very friendly, polite, and informative guys who knew the product and were passionate about the Furl.”

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Posted 8 months ago

“Wonderful people in store. Delivery and construction of bed was also very fast, with no mess and complete service. The bed itself is amazing! So comfortable, beautiful and the storage is huge.”

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Posted 8 months ago

“Excellent, efficient and friendly service. Mark and Fabio delivered our sofabed and installed it speedily.”

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Posted 8 months ago

“Val at the Chelsea Showroom was so helpful and knowledgeable about the beds and responded promptly to my emails. He organised the quick delivery of my bed, and I was so impressed with the customer service & delivery team. I love my new bed, it is well made and so comfortable. It has amazing, sleek storage space and I would 100% recommend FURL to anyone considering buying a good quality bed with excellent under-bed storage!”

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Posted 8 months ago

“Friendly and professional delivery guys. Beautiful comfy bed with great storage!”

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Posted 8 months ago

“Great sofa, good delivery, Fabio and Mark were very professional, polite and informative. Very happy with the service!”

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Posted 8 months ago

“The purchasing process was pleasant and I am pleased with my purchase. The only part which was disappointing was the delivery where the information regarding delivery that I received was different (told I would be informed by phone by the delivery drivers on the day but it seemed pretty one sided).”

Helpful Report

Posted 8 months ago

We appreciate you taking the time to share your experience with us. We are sorry to hear that the delivery process was not up to what had been promised. We would love to make it better for you next time.

Posted 8 months ago

“Delivered as promised and installed perfectly! Brilliant storage solution in a small flat.”

Helpful Report

Posted 8 months ago

Wow, thank you so much Stuart for your 5 star rating of FURL! We are so pleased that our storage solution delivered as promised and installed perfectly in your small flat. We appreciate your kind words and value your feedback!

Posted 8 months ago

FURL is rated 4.9 based on 1,370 reviews