Furdeco Reviews

Name: Furdeco
Rating: 4.03

4.0 Rating 414 Reviews

76 %

of reviewers recommend Furdeco

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Metrics

4.0

Based on 414 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did manage to carry box in. With Cotswold delivery they rung before arrival, removed packaging to check product and took away all packaging. Far better service!”

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Posted 5 hours ago

“Excellent service, arrived promptly and very efficient and polite delivery.”

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Posted 1 day ago

“Delivery came with the 3hr time slot & the item was placed where I wanted it to be, which was much appreciated. Overall an efficient & polite service received.”

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Posted 1 day ago

“This was delivery was difficult because of the weight and unusual access to the building However, the team of two handled it brilliantly. I had regular updates of delivery time and a phone call 15mins before arrival. The item was put into the postition I asked and it was all done quickly and efficiently. The two man team were great.”

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Posted 1 day ago

“Good communication about the delivery date and delivery made within the 3 hour time slot. Remarkable considering they had travelled from Birmingham to Penzance that day with numerous other deliveries. Staff were polite and helpful. My concern for the staff was that they were driving around Cornwall for 20+ deliveries and then driving back to Birmingham, all in one day and only one of the men did the driving. I felt a lot was asked of them. Well done gents.”

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Posted 2 days ago

“They arrived on time, were very polite. They took away our old mattress ( which was pre paid for) and took the new mattress into the bedroom.”

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Posted 4 days ago

“Excellent, faultless delivery and service throughout!!!”

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Posted 5 days ago

“I paid £45 for delivery (large parcel for two persons and easily could be done by one person)and came damaged. I had to fight with the seller for a return for 2 months just because you damaged the item.”

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Posted 1 week ago

“Retailer informed me that delivery was set for Monday however Furdeco were unable to deliver until the following day and were quite blunt when telling me that they were ‘not in my area’ on Monday. Delivery day was very different. Very polite delivery staff who made sure I was happy with the condition of the product before they left. Also placed it where requested within our house which meant I didn’t have to man handle it to its final location. Very happy with this part of the service”

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Posted 1 week ago

“Delivery on time and polite friendly delivery man.”

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Posted 1 week ago

“kept me informed, on time would use again”

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Posted 1 week ago

“Excellent service, kept informed throughout the service. Very friendly and accomodating staff. Courteous and polite.”

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Posted 1 week ago

“Great service, arrived on time, very helpful people, they assembled my furniture in minutes!”

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Posted 1 week ago

“Good communication and polite considerate delivery personnel.”

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Posted 1 week ago

“Arrived on time, gave mean hours warning, followed all instructions and were very helpful and friendly! Would recommend!”

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Posted 1 week ago

“The customer service I recieved was second to none.The two men that brought my sofa could not have been more willing,more helpfull ormore tidy. a big thank you to them”

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Posted 1 week ago

“Very happy with my delivery. A very helpful and courteous team of workers who also contacted me 30 minute previous to let me know how long they would be. I would highly recommend this company.”

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Posted 1 week ago

“Avoid these cowboys at all costs. Despite requesting a later delivery I was told on Easter Friday they would be delivering early on Easter Sunday. So, as per their website, I called to get a later delivery. I was told that it could not be done as the driver's deliveries had been been written. When I asked if they could be changed tomorrow ie Saturday I was told no, they don't work weekends. (Sunday is obviously not a weekend). I did get a text telling me the delivery had been changed to the 3rd. Never happened. Following numerous calls and many more lies I got another 'delivery' text. When the window was passed and no delivery I phoned, to find out they had again taken it off the van (more lies). Eventually I got the delivery, by 2 miserable men who clearly did not love their jobs. I am glad the 2 items were well packed as they were simply dragged in and left. I refused to sign "all good", so wrote not inspected. I have proof of all their lies. AWFUL>”

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Posted 1 week ago

“Just had a delivery. Notified of time slot and by message just before delivery. Arrived within time slot and the two men had the garden furniture offloaded in 10 minutes. Very pleased with the service.”

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Posted 1 week ago

“Very helpful when I needed to change delivery address. Delivered on time.”

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Posted 1 week ago

Furdeco is rated 4.0 based on 414 reviews